Customer Ratings & Reviews
Customer reviews
Rating 4.2 out of 5 stars with 711 reviews
(711 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality3.7
Rating 3.7 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek Squad did not install my dashcam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install dashcam because they said wiring is not compatible with high end cars even though it says otherwise when I bought it online in best buy website and they don’t want mess up the” airbags”.
No, I would not recommend this to a friendRated 1 out of 5 stars
Difficult to cancel the online purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot cancel it online if you buy it and later change your mind.
No, I would not recommend this to a friendRated 1 out of 5 stars
BestBuy Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This store sucks! I made an appointment and BestBuy canceled the appointment and have no available future appointments and refused to refund me for the installation cost. GO TO a real audio tech, not BestBuy!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Visalia BB store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience was a bad one. The Installer was unavailable despite my appointment and when I complained, the Manager was not helpful and he refused to full refund my installation price.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't want to install my rear camera. No refund for lack of service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Canceled the day of the appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One hour before my appointment they called me and told me they would need to reschedule, and the next available appointment was nearly a month away.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unprofessional customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service experience is worst. I tried to reach through call they wasted my 2 hours but couldn’t solve my problem
No, I would not recommend this to a friendRated 1 out of 5 stars
Dash Cam installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service and technicians are awful. They don’t support you at all.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dash cams
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dash cam was never installed correctly by the professionals at Best buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Dash cam In-store install
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was the most unprofessional person I encountered. He removed my son/husbands pictures I had on the window (which I understand should be taken down when installing camera) but then proceeded to place the pictures (both images of my family who passed away) underneath my drivers side flootmat, and shoved under the driver’s seat, I left feeling disrespected.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .This certainly does sound like a frustrating experience, and far from the level of service we expect to provide our customers. We do sincerely apologize for the disappointment. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Inexperienced agents and poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents installed the cameras using YouTube but a year and half later cameras stopped working. Staff in Longview threw away the old camera when I bought a brand new set. Now new one won't work!
No, I would not recommend this to a friendRated 1 out of 5 stars
No walk through did t even explain how cam works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went back twice and just gave me a paper after and told me to read the Manila because it’s working already. I thought you are Geeks?
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
No Local Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service is not provided locally so it could not be used
No, I would not recommend this to a friendRated 1 out of 5 stars
A scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This installation was not available at my local store and Best Buy would not refund my money. I would give 0 stars if I could.
No, I would not recommend this to a friendRated 1 out of 5 stars
Could not install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Polaris Slingshot is listed on the list as a vehicle that can be installed but I couldn’t find anyone in my state locally that was able to work on my slingshot.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your experience with us. In many cases, we find there are certain products that customers will likely need assistance installing, and we do our best to meet those needs. There are some services that may require a specific skill set, and our Geek Squad Autotechs in each location may be at a different level of certification. It sounds like you’ve attempted to determine if there are any in your area that can get this job done, but if you’d like to connect with us in attempt to see if scheduling would be a possibility, you can us this link: http://bby.me/excxg.
Rated 1 out of 5 stars
Goods/services not received
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't even get them to do it. I had to make an appointment over a month out. Then a few days before I finally am about to get it installed, I get called by the tech saying he can't do it that day. What exactly did I pay for? Is this a joke?
No, I would not recommend this to a friendRated 1 out of 5 stars
Avoid Geek Squad Chattanooga TN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought ring cam from BestBuy 3-11 and still no appointments to get cam installed. Then I purchased the Geek Squad install option for 80.00 and now I’m being charged for installation fee of 99.00
No, I would not recommend this to a friendRated 1 out of 5 stars
Cant talk to the Geek on the phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt able to install because i have a new model, ID.4. I called BB several times in order to check whether the installation is possible, but cant get the answer on the phone. I had to be physically there to hear that they cant do the installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech did not wire to direct power even though it was needed. Wires hanging down by back window. Bad install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Four hours and fifteen wasted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was there was over four hours, and still did not get my camera installed.
No, I would not recommend this to a friend