Customer Ratings & Reviews

Both technicians were professional, friendly and reviewed options for the installation.

Great service , very pancual. Also did some training. Car was returned very clean. Would definately recommend.

Second time I’ve utilized Geek Squad for a dash cam installation. They are so friendly and professional. Our installer was Mat “Smitty” Smith. Smitty is very thorough and he takes the time to explain the services provided. He is a great ambassador for Best Buy and his personal touch is why we keep coming back!

They are kind and professional. Also, the job was done very quickly.

Got thinkwire dash cam not sure how setup it without damaging my new car.This service was very helpful

Alfonso at my local Best Buy was the installer to hardwire my dash cam in my 2020 Mazda3. He was professional and courteous. He informed me of the options I would have and informed me of the extra hardwire kit I would need up front and the cost - which was very reasonable. He did a great job with the install, completed it within the estimated time he gave me, and I’m very happy with how it looks and functions!

I’m a bit frustrated with the installation process because the installer never really got the Wi-Fi for the camera to consistently connect to the mobile app and instructed me to reach out to the manufacturer instead of finding out the issue and helping me resolve it. My camera has been installed for a little over a month and it’s still unresolved. I can’t recommend the service until the issue is resolved. So, I’ll follow-up on this review soon.

While the tech that took my keys said, after looking at the install info, "seems pretty straight forward" - 2.5 hours later it seems to have been anything but straight forward. While the finished product was installed and looked clean it seemed like they both had a little problem determining the proper wire connections. But, the dash cam works great!

Techs were polite and knowledgeable. Install went well with dash cam being installed where I wanted it. Wiring was done well with minimal veiwable wiring including the rear camera. Very pleased with the installation.

The Geek Squad team did a fantastic job installing my dashcam. Because of COVID they were very careful with covering up the steering wheels and seats. They were careful putting the wires behind the airbags inside the pillars so that they will deploy properly. Very professional. Highly recommended.

Installer left the blue plastic lens protector on both rear and front cameras. Took me a while to figure out why they weren't clear. Had to break the two-sided tape seal on the rear camera. Falls every now and then.

The installer, Herman, was very professional and very nice.

The agent was very helpful and informative. I had scheduled the installation for about an hour only, but upon inspecting my car, the agent said the rear camera of the dash cams I bought would take longer and he scheduled another time slot for the rear camera I was ready to pay any additional charges as I did not schedule appropriately thinking one slot would be enough. When I got my car back the wiring was well hidden and the front camera did not block my Volvo's crash box which was something I worried would be a problem. Overall really glad I had the installation done with geek squad faced no issues.

the service is good and quick the staff are very friendly and reponsible

The service was very prompt, professional, meticulous and complete. The technitians were very knowledgeable and patient.

Amazing job! Thank you for the professionalism to the customer and the work being done.

I felt terrible and canceled my dash cam installation this morning. Initially, my appointment was rescheduled to six weeks later because my car was a new model for them to examine some details. A couple of days before my appointment, I received a phone call saying that it would take longer, until 4-5pm. When I arrived on the day of my appointment, I was told that they would charge me $200 for the luxury car installation (front and back) and that it would be finished by 5-6 PM. I was hoping they would inform me earlier instead of surprising me after 30 minutes of driving there.

Good installation, but didn’t prepare for specific car model and the knowledge of different electricity types.

Agents got both my rear and front facing dash cam installed great, was informative on transferring to a new vehicle in the future, and completed the work order faster than expected! Was also very flexible with scheduling due to inclement weather!

You can book the appointment for any car but then they called me saying that they don't work on Tesla cars.