Customer Ratings & Reviews

At 1st they didn't want to do the install. Cause I didn't buy the install package, but was told it was included and wouldn't be a problem... well it was and Had to call the manager for help after 45 minutes of waiting. . The installer didn't center the camera so the video recording is off to the side and a little down on a 45° angle. Also didn't show me how to use it. I spend alot of money at Bestbuy. Things should have been better and more on point.

When i made my appointment, i wasn't told that it would need a special harness. That you didn't have. And nobody there even made a suggestion to accommodate my install. To this day, i have yet to get my dash cams installed. I had to order the harness, which i now have and have to wait again for an install opportunity.

First at they're rude and gave me tow appointments to install it, first time they delay more than hour and half, second time more than two hours, they broke part of my rear light and didn't mentioned, Also they didn't acknowledge me anything about my new device so till now I can't use the GPS or able to calibrate the rear parking lines.

The installer didn’t even know which fuse to use, I had to tell him which one to use AND he broke the clips on the A pillar trim on my brand new car. So now the A pillar hangs and doesn’t snap in.

The installer was very nice but the next day camera fell off the window and the wires are hanging down. Was told I need a appointment to have it fixed. I was just there so u happy I am still waiting for my refund That hasn’t happened yet either . I will be calling corporate. Makes me angry that I have to waste my time again.

very complicated operating system, always have issues with the viewing of footage

I want refund. I should not have been charged anything. They promised not to as they pushed my appointment back. They only installed 2 out of 3 components as well and I did the rest. They were negative Nelly's about it also. They also broke a piece of my trim inside by windshield and cost me 85$ to replace. I want refunds and reimbursement.

My sisters and I purchased reverse camera and included install for my fathers vehicle. Was informed about 1 hour install. it took 1 hour 45 min. Advertised install would include instructions on how the item worked. My father was informed the manual would give him all information needed. Very unprofessional.

If I could give it a zero star I would. THEY BROKE MY CAR, ripped TWO handles off my new Kia, and didn't replace the cover correctly behind my rearview mirror. "Manager" Sean France in Clovis CA, where the installation happened, has yet to do ANYTHING. Appalled at the lack of regard or respect for another's vehicle.

One of the biggest reasons I made the purchased and install was the employee promised me that the installer would go over the workings of the dashcam with me. When I picked up my vehicle, I began asking questions and was told he had no idea and that it would involve him reading the manual which he really didn't have tlme for. Very dissatisfied!

I would rate this a zero but it’s not an option. The appointment was marked as completed without any work being done. I called when the notification came through and was told it was still available. This appointment does not show on my upcoming appointments. Rescheduled for first appointment available which is 3 weeks later.

It's not a friendly user, the staff that's installed doesn't have enough knowledge about the dashcam. Having problem connecting to my phone. I couldn't review or watch the video on my phone. Now it's not working, the screen says I need to format the sd card. Please call me if you have time.

Instal was good , now my headliner is coming down.

I feel live phone service needs to have more training and perform well in mock phone calls. Many are left out in the field not able to answer difficult questions. I feel for them as they are trying but not able to connect.

Just got a ticket for where it was mounted at Under the visor

Geek Squad is not scheduling the installation for eligible products over inshore. If they need to schedule the installation, they're asking to pay though the item is eligible for free installation(as per BestBuy website).

It took them almost 5 hours to install the simple remote start system that I bought from them. They left a mess of wire pieces and debris in my car. And they apparently had to remove my dash, because they had a hard time getting it back in on and it is now loose with bent and misshapen trim pieces.

Had to make 3 trips before the service was done correctly.

The technician was very knowledgeable and did recommend the proper part. Even though I schedule an appointment individuals were able to walk off the street and chat with the tech while he was working this held me up considerably. Spoke to the store manager to no avail

Service wasn’t completed!!! Would love to see the work order with my signature on it! Paid 60 dollars and they said I’d be able to reschedule. Haven’t gotten a call to reschedule, order says it was completed and it wasn’t! Impossible to get someone there to answer a phone