Customer Ratings & Reviews
- Model:
- STUDIO SLIM
- |
- SKU:
- 6296491
Customer reviews
Rating 4.1 out of 5 stars with 145 reviews
(145 customer reviews)Rating by feature
- Value3.6
Rating 3.6 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers find value in the Studio Slim Series Soundbar System for its exceptional sound quality, powerful bass, and sleek design. Many users appreciate the easy setup process and the convenience of Chromecast built-in. However, some users have experienced connectivity issues when using Bluetooth and concerns about durability, with a few reporting their soundbars malfunctioning after a year of use.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Customer service
Rated 1 out of 5 stars
Good Unless Warranty Is Needed…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While a bit problematic to set-up, I enjoyed for ~6 months before sub stopped working (no power). Definitive Technology is non-responsive to service inquiries and Best Buy defers to manufacturer - a tidy arrangement for all but the consumer. Very disappointing, especially given the cost.
No, I would not recommend this to a friendBrand response from Definitivetech Team
Posted .We would like to apologize for the customer service issues you are experiencing. We'd like to learn more about your specific situation and make things right by providing some information and/or troubleshooting to help resolve the issue. Please reach out to Customer Service
Phone: 800-228-7148. You can also get in touch by email https://support.definitivetechnology.com/. We look forward to speaking with you and restoring your trust back in Definitive Technology.
Rated 5 out of 5 stars
Outrageous Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEST SOUNDBAR OUT!!! Surprised me with how much Boom it had.. Absolutely ridiculous sound. Can't Express how happy I am with it !!!!
I would recommend this to a friendRated 1 out of 5 stars
Dont Buy! This will break in less than 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would strongly recommend against buying the W-series. I have a W-9 that burned up after a year and half and a W-Studio Micro sound bar that wont work. These items are not repairable and customer service only wants to replace the W-9 with a refurbished W-7 and they wont replace the $900 W-Studio Micro sound bar. They wont even have a manager call me back? Just to be clear this over a $1,300 of supposed high end gear that has lasted less than 2 years and it's not like I even listen to them loudly or even very often... Poor customer service and unreliable quality! You wont care about how great it sounded when it's broken...
No, I would not recommend this to a friendRated 1 out of 5 stars
subwoofer connecting issues and pairing remotes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1. Customer Support is horrible. 2. Connectivity issues with subwoofer and soundbar. 3. Programming a remote is a horrible process. After you can get it to work, it randomly forgets the code and has to be done over an over.
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed after 14 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after a 14 months (all led flashing). Out of the 12 months warranty. The support told me to just buy a new one. This came highly recommended by my local Best Buy. Huge disappointment from both BB and DT.
No, I would not recommend this to a friend