Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 11068905
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it's suppose to do but hard to handle.
I would recommend this to a friendDvd player/ dvd burner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took awhile to figure out how to use it. It's good for dvd's & games
I would recommend this to a friendOk. Didn't work for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to transfer CD's to my Chromebook but found after I ordered it that this external drive doesn't work with Chromebook without downloading an App from the Google Play Store. The app allows you to play DVD's but not burn store bought CD's to Chromebook.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .TechLady1275,
We're sorry that this external drive did not work the way you intended it to. We'd recommend checking with Best Buy to see what your options are if you are unhappy with the drive's performance: http://bit.ly/2v2IVhI.
Best,
Bryan
1-800-624-9896
cd player works well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can play music, and enter important information on a disc.
I would recommend this to a friendSTILL HAVE NOT RECEIVED ITEM
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still have not received this item! I received notice that it was out for shipment and now 4 WEEKS LATER I HAVE NOT RECEIVED IT!!!!
I would recommend this to a friendWorks as marketed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a little confusing to set up as someone who is not very tech savvy. It doesn’t work with some disks and I’m not sure why, but that is disappointing.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi user304491,
We value your feedback and would like to thank you for taking the time to leave a review of your Dell USB DVD plug and play. We are sorry to hear that you experienced an issue setting up your device. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Can't read the enclosed disc Win 11
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Included software won't open in Windows 11. The drive worked fine for reading. Then when I tried to load the software to facilitate writing, the disc chugs a bit then provides an error dialog instructing me to insert a disc. So the drive can't even read the provided disc. I never got to the software. I looked at the troubleshooting page offered by Dell to another user with this complaint but that was not relevant or helpful.
No, I would not recommend this to a friend- Cons mentioned:Software
cyber link is terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was going to buy this, but once I saw the cyber link software I will not buy. I bought another DVD player/burner with cyber link software that is complicated for the average non IT person and they want me to upgrade all the time, buy upgrades, etc. So I will keep on looking.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear AIL1,
Thank you for taking the time to leave a review of your Dell USB slim DVD plug and play. We are sorry to hear that you are not completely satisfied with the cyberlink. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. For your convenience I have provided the toll-free number and chat link below if you need further assistance.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Not so great experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and picked this up last night (great experience using curbside pickup by the way). Got it home and plugged it into my laptop and it read it right away no problem. Once I put a DVD in it pulls up the main screen and when I go to click on "play movie", it tells me that there is a "compatibility issue" and it cannot find anything on the internet to correct. My laptop runs the correct version of Windows as described in the item description...so not sure what is going on. Will be contacting the store to get this returned.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .BestBuyKenosha,
Thanks for your review and your recent purchase. Here's a link to the Quick Start Guide for your external drive: https://dell.to/2VKZfz2. We hope that this guide will help you troubleshoot the issue that you're having.
Best,
Bryan
1-800-624-9896
Dvr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty flimsy but ok for occasional use Not for repetitive disk changing
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Egap,
We want to thank you for taking the time to leave us your valued feedback. We are sorry to hear you are not completely satisfied with the build quality of your Dell - USB Slim DVD+/- RW Drive. We will share your comments with our quality team so improvements can be made now and in the future. I have provided a link to a support page for your device, should you need further information.
Support Page Link: https://dell.to/342Jytw
Best Regards,
Ashley@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
- Pros mentioned:Ease of use
Christmas Gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Christmas gift so I can't say much about it. I know it must be good it is for my husband and he looks into items he wants and only get what he things is the best.
I would recommend this to a friend - Cons mentioned:Software
Does not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My sister and I purchased this for my dad for Father's Day. The software would not load. We waited for OVER AN HOUR. Nothing happened. Very disappointing.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello FlLady,
Thank you for your review. We're extremely sorry about the trouble you have encountered with loading the software on your External Optical Drive. We would love to help right away. Below is a link to an attachment that can be used to assist with setting up your External Optical Drive.
Dell External USB Slim DVD +/-RW Optical Drive DW316 - https://dell.to/3mvaJ4x.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Was Okay...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this for the first time yesterday and no problems when I started watching a movie. However, when I went back to finish the same movie on the same disk, it just started making noise and will not play my disk.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .@Dakine, we regret to learn about the situation with your External USB DVD. Our team understands the frustration you're facing while trying to enjoy a movie. We'd like to assist you with these steps:
It is recommended that you reset the BIOS to factory defaults.
To access the BIOS or System Setup on your Dell PC:
1 Restart your Dell PC.
2 Press F2 key several times at the Dell logo screen during startup.
or
3 Press F12 key several times at the Dell logo screen during startup and select BIOS Setup or System Setup from the menu.
4 In the BIOS screen, click Load Defaults or press F9 key on the keyboard to reset the BIOS to factory defaults
For additional assistance and at your convenience please call our tech support at 1 (800) 999-3355.
We thank you for taking the time to write about your experience.
Best,
Chris
DOES NOT PLAY DVD's
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awful. Been at my computer for hours. Doesn't recognize the drive when I load ( try & try & try). No wonder it was free as part of an HP Bundle. Don't buy this, folks!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Matt,
We're sorry that your external drive is not working the way that you hoped it would. We'd recommend reading the Quick Start Guide in order to help you to get the most out of your new drive: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
external hard drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not working. installed but not coming up on monitor
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There user326915,
Thank you for taking the time to leave a review of your Dell USB DVD Plug and play. We are sorry to hear that your device is not showing up on your monitor. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We would love to help you resolve your issue. At your convenience we recommend reaching out to a member of our support team. Below I have provided the toll-free number and chat link to reach a member of our support team.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
mistake
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.plug and don't play, doesn't do anything. not happy
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear user575893,
Thank you for taking the time to leave a review of your Dell USB Slim DVD drive plug and play. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Dekk YSB Skun DVD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work with my MacBook Pro but might be good for other computers.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There EJSR,
Thank you for providing feedback on your USB slim dvd drive. We are sorry to hear that your product does not work with your macbook. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance, please use the toll-free number or chat link below to reach a member of our support team.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell