Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 12289049
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
works easy to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good buy good producta liked it, but this is too much trouble, I was in and out of the store in less time.
I would recommend this to a friendIt works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason I have problems with these breaking after a few uses, this one has beaten all my other ones.
I would recommend this to a friendDell DVD external adrive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed something to transfer a DVD progam to my laptop and this worked great!
I would recommend this to a friendPricey but gets the job done
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That one time when you need a dvd-drive and your computer doesn't even have an HDMI port much less an optical drive; this sleek drive is the one to get.
I would recommend this to a friend- Pros mentioned:Ease of use
Hard to Find these.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works ok. Need to update and patch as it was built in 2013. But good to have when needed.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your review. We are happy to know you're enjoying your product. If an update is available, we recommending updating your device. This will ensure that you have the most up to date experience. The contents of your review will be used to help improve now and future Dell products. If you come across any questions, issues, or concerns, please visit the Support page of your Optical Drive DW316 - https://dell.to/2SygmFv.
Sincerely,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Great Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product and Sale Price...recommend Highly and will purchase again!!!
I would recommend this to a friendExtremely with this purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product great from dell great for computers that don't have a CD drive
I would recommend this to a friendDell CD player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have new dell laptop running windows 11, i bought this dell cd drive that boast just plug and play. Unfortunately it did not work and after speaking with dell technical support was able to get it to play some videos. Needless to say I returned it and purchase another brand which advertised plug and play also and was happy that it worked perfectly.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Bandit,
Thank you very much for your valued feedback. We are sorry to hear that you have decided to return your Dell USB Slim DVD drive because it was not working as well as you would expect.
This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products. Even if this particular product was not the right fit for you we hope that you will consider Dell in the future when you make your next system purchase.
If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
- Pros mentioned:Ease of use, Overall performance
Good addition when no drive on laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and portable. Good quality and durable.
I would recommend this to a friend Drive Add On
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Allows me to play computer games on my Pc that doesn’t not have a disc drive
I would recommend this to a friend- Cons mentioned:Noise level
Noise beast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise is not the best a little loud. Works great if the noise wasn't that loud hope to see new products
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .ElCucuy,
Thanks for your review and we're sorry to hear about the noise from your computer. Here are some tips to help reduce your computer noise but updating your BIOS:
An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.
You can read the full article here - http://dell.to/2ENlXfz.
Best,
Bryan
1-800-624-9896
CD/DVD player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice compact player I use with laptop to play DVDs on TV that won't play in DVD player.
I would recommend this to a friendGets the job done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! No extra software downloading. It is awesome.
I would recommend this to a friend- Cons mentioned:Noise level
Dvd
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great but a little loud when it’s running, and some times the tray is hard to open.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello BruceM,
Thank you for your feedback and review. We apologize for the issues you have with opening the tray and the noise of your Optical Drive DW316. We know how upsetting this can be, and would love to help right away! This link can be used to run a diagnostic and troubleshoot further the issue: https://dell.to/2SygmFv. If you come across any questions, issues, or concerns, please contact Dell Support at your earliest convenience at 1-800-264-9896.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Adequate with Good Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews of the various DVD external drives, and I selected this one because it was cheap. It works fine, once I get it up and running, but it doesn't automatically start, and I've had some problems in finding it on my computer after plugging it in. The video I watched was for children about multiplication, and I will say that we left off and started again another day and it picked up where we'd left off. It was slow in installing, and I have an i7 computer, so I don't think it was my computer. Otherwise, it'll be adequate for my needs.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello NeverTheSame, sounds like you might need some help with updates. Please give our tech support a call at 1 (800) 999-3355. We just want to make sure you and your children are 100 percent happy. - Chris
Dvd
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to use with my new Dell laptop to be able to watch dvd's.
I would recommend this to a friendplug and play
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An absolute necessity if you have old programs you still want to use.
I would recommend this to a friend- Pros mentioned:Usb
Changing times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This particular laptop didn’t have an internal drive so I had to purchase this drive. I have used it and I have not come across any issues.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Nikki,
We're happy to hear that your new drive is meeting your needs. If you have questions about your drive you can check our Product Support Page here - https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
Portable DVD drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product at a good price and available in store
I would recommend this to a friend- Cons mentioned:Noise level
Decent External DVD Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This external DVD player works like it should but is quite noisy. Makes a lot of clunking sounds.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Techedude24,
Thank you for your review. We are sorry to learn that your External DVD Player isn't quite meeting your expectations. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.