Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 12289049
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Pros mentioned:Ease of use
Cal
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The antenna really worked well for me. It was easy setup
I would recommend this to a friend - Cons mentioned:Noise level
Poorly made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my sister and she was really disappointed, the disc drive had very weak construction and felt flimsy and fragile just touching it, and then it made a horrific, loud noise when we attempted to use it. She was worried it would damage her discs.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Ruff,
Thanks for your review and we're sorry that your External Drive is not built as well as you hoped it would be. If you have any questions about using your drive you can check our Quick Start Guide here: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Overall performance
Dell usb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performs as expected no issues. I have had no trouble.
I would recommend this to a friend CkCk3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't open any written disc from older disc's must be newer ones.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey CathyK,
Thank you for taking the time to leave a review of your Dell USB Slim DVD Plug and Play. We are sorry to hear that you are experiencing an issue with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided the user’s guide to your device to help resolve your issue.
Dell USB Slim DVD Drive User’s Guide: https://bit.ly/3Pg9BlI
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Ease of use
Excellent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really happy it’s very very super super excellent
I would recommend this to a friend - Pros mentioned:Overall performance
Great Job!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Dell Quality. Wonderful Service/Sales.
I would recommend this to a friend Had trouble downloading from the disc.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It finally worked.After several times trying to use the disc, I went back to the store to get some help. I was told to bring in my computer and they will help me. After several tyres I finally got the program on so I could use it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Ralphie,
We're glad that your external drive is working well now. If you have additional questions you can check our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
Good companion for a laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.General use for disc backup. Not bad for the price
I would recommend this to a friendCheap DVD/CD player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works OK but set up instructions not very clear. could use better set up booklet.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello GordonW,
We appreciate you taking the time to leave us your review. We are sorry the set up booklet of your Dell - USB Slim DVD+/- RW Drive did not meet your expectations. We appreciate the feedback you have given and will use it to help improve our products. If you need help, please use the following information to contact Dell Support at your earliest convenience.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
Didn't Work for Me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work on my Windows 11 Home HP I7 Laptop. Probably me, but I got lost in all the instructions on how to "make it" work.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Handy for laptop without DVD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new laptop did not come with a DVD player. This is a simple and quick way to get the use of a DVD player when you need it.
I would recommend this to a friend - Pros mentioned:Ease of use
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked very well. I would highly recommend it.
I would recommend this to a friend Floppy drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works! .. ........................................zzzzzzzzzzzzzzzzxzzzzzzzzzzzz
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear WilliamC,
Thank you for taking the time to leave a review of your Dell USB plug and play. We are happy to hear that your device is working properly. That is the type of feedback we like to hear from our customers, and the type of product Dell intends to deliver. If you come across any questions or concerns we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Flimsy product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Dell product is OK, but almost too slim, and too flimsy. I was not impressed by the possible software that came with the product.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There Ed64,
Thank you for taking the time to leave us a review of your Dell USB Slim Drive. We are sorry that you are not completely satisfied with the build quality of your device. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to help improve our current and future products. If you need further assistance we recommend reaching out to a member of our support team with the toll-free number or chat link provided below.
Sincerely,
Summer@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Okay Drive
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with this drive, it plays dvd’s and cd’s fine, but had only a headache trying to get drive to upload content
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Vsmiley,
Thank you for taking the time to leave a review of your Dell USB slim dvd drive plug and play. We are sorry to hear that you experienced an issue when trying to upload content. That is not they type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance we recommend reaching out to a member of our support team with the toll-free number or chat link below.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
Need instructions.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drive doesn’t come with good instructions and you have to go to YouTube or other sites to see how to use it. I am a rookie and I need as much help I can get. I just gave up.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Rich,
Thanks for your review and we're sorry to hear that setting up your new CD / DVD drive has not been easy for you. Here is a link to the user guide for your device: https://dell.to/2CpL3Sd. We hope this helps operating your new external drive easier for you.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Usb
Works on Chromebook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to transfer music files from discs, and it is plug and play with Chromebook while most others aren't. Good deal.
I would recommend this to a friend Worked for a minute...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This External DVD player is the same kind we have at the school where I work. After a few minutes, it stopped working and I couldn't get it started again. I tried EVERYTHING! It could have been user error, but frustrated, I ended up returning it.
No, I would not recommend this to a friendusb dvd player
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok for basic data transfer, however it is too slow for even a simple game to run from.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings ErnestM,
Thank you for taking the time to leave a review of your Dell USB DVD Player. We are sorry to hear that you are not completely satisfied with the performance of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Ok CD/DVD Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The CD/DVD drive works well so far. I'm using it to add CDs to my iTunes library and it reads a little slow, but that's ok. I also feel like it's a little too light and flimsy, so I don't know how well it will hold up over time and use.
I would recommend this to a friend