Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 12289049
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Pros mentioned:Price
Fast, reliable CD Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The one to buy. Less money than similar drives that offer no increase in performance, just a slightly smaller package.
I would recommend this to a friend Yikes
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to use it. Had to order different ones, cust serv was not helpful
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey There Angela,
Thank you for taking the time to leave a review of your Dell USB slim plug and play. We are sorry to hear that this device did not meet your expectations. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
exterior dvd/cd player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cannot get it to work. We have tried everything and there are no instructions
No, I would not recommend this to a friendTrouble using with DVDs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I mostly purchased this to use with DVDs and had seen in previous reviews that others had success with using it for that purpose. Unfortunately, it did not work for me.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Janey,
We're sorry to hear that your external drive did not work for you. Perhaps you can take a look at our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Price
Good Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was a good value for the price, meets all of my needs, and has worked perfectly since it was purchased.
I would recommend this to a friend - Pros mentioned:Price
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since most laptops don't come with a disk drive I picked this up. The price was good and it does its job well.
I would recommend this to a friend It will not power up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I plugged it in my Mac via a USB-to-USBC connector and it will not power up.
No, I would not recommend this to a friendDVD drive.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best quality, but does the job. Will not get heavy use, so it will serve the purpose.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Hpblackink,
We appreciate you taking the time to leave us your review. We are sorry to hear that you are not 100% satisfied with your Dell USB Slim DVD drive because you feel like it is not of the best quality. We will share your comment with our quality team, so future improvements can be made.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Hit or Miss
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was finicky. Sometimes the CD would be sensed and other times it wouldn't sense it until I've placed it in there 4 times
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
Thank you very much for your feedback. We apologize for the troubles you have experienced with your Dell USB Slim DVD drive because it is not working as it should. I have provided a link to the User’s guide below. Please refer to the troubleshooting section, part 1: Drive is not recognized by system, and part 2: Cannot read or play the disc.
User’s Guide: https://dell.to/3oYWGYn
If the issue with your USB Slim DVD drive is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is great. it measures quite a bit of data. The app to use is awesome as well. But its a closed echo system and works only with a few outside apps. Fitbit of course, but samsung health was a no show.
No, I would not recommend this to a friend- Pros mentioned:Size
great for those on the move or just at home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to replace a huge dvd/cd external drive, this one is nice and compact about the size of a cd jewel case
I would recommend this to a friend does the job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine, but it's a little slow. It looks nice, but the cord length is a little short (It was awkward finding a place to set it down on my crowded desk).
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello LeoB,
Thanks for your review and feedback. We are glad to learn that your Optical Drive is working fine and you're pleased with its look. We would love to help right away with the performance issue you have encountered with your product. Here is the link to an attachment to assist with your performance issue: https://dell.to/3dnAUrc.
If you have any additional questions, feel free to visit the support page of your Optical Drive DW316 - https://dell.to/2SygmFv.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Noise level
Not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is very noisy. Very slow to start. And have to make several attempts to get it to work.
No, I would not recommend this to a friend Light weight and very thin dvd device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I works for ordinary dvds. It is so light that somewhat hard to use.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi JoePhoto,
Thank you for taking the time to leave a review of your USB slim drive plug and play. We are happy to hear that you are enjoying your device. That is the type of feedback we like to hear from our customers, and the type of product Dell intends to deliver. If you need further assistance we recommend using toll-free number or chat link below to reach a member of our support team.
If you need further assistance, we recommend using the toll-free number or chat link below at your convenience to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Overall performance
Works great, good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to add music to iTunes on my pc. It works well. I have no complaints about this purchase.
I would recommend this to a friend DVD burner/player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one I have tried. The other one was a different brand and I could not get it to be compatible with my computer. So far this one has worked one time for me. I'm not sure if it is me or the computer
I would recommend this to a friendProduct lacked software to play CD DVD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A few days after purchasing a computer, I came back for this disk drive. The hardware seems fine, but I have to go hunt for a way to play CDs and DVDs. Your tech support recommended the drive and should have warned me.
No, I would not recommend this to a friendWorks - but not sturdy.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the job done, but this isn't the most sturdy device. I simply bought it has I have one legacy disk I needed to load onto the new Dell computer.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Goose,
Thank you for your review. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:Ease of use
Great Optical Drive!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick to hook up and easy to burn CDs/DVDs and also to play movies.
I would recommend this to a friend Portable dvd player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be faster loading when playing movies but does what is needed.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear MalcolmB,
We value your feedback and want to thank you for taking the time to leave a review of your Dell USB slim DVD drive plug and play. We are sorry to hear that you are not completely satisfied with the performance of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell