Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 12289049
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than other drives that I have tried. However, the software is not the best. Seems as tho one can not do everything that you should be able to with this drive.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Allen,
Thanks for your review. We're sorry that your External Drive is not able to do everything that you hoped it would. Please consider reading the Product Guide for additional information: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
CD & DVD adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very necessary because, I have so many CDs & DVDs that I like to play while using a desktop
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello There GMC7,
We want to thank you for taking the time to leave a review of your USB plug and play. We are happy to hear that you are enjoying your device. That is the type of feedback we like to hear from our customers. If you come across any questions or concerns or need assistance we recommend using the toll-free number or chat link below to reach a member of our support team.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
It does a fair job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a basic unit so don't expect top performance. It allows for the download of the program on the disc so it works.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Tall6ft5,
Thank you very much for your review. We are glad that your Dell USB Slim DVD drive is working for you as you expected.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Not happy with this product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked mediocrely the first 2 weeks that I could return it and now it's impossible to play a movie from beginning to the end without a couple of glitches
No, I would not recommend this to a friendWorks fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues with performance although it seems slow. The construction seems rather light and flimsy requiring caution when handling. For the amount of time in use it it's probably fine
I would recommend this to a friendBrand response from YourDellTeam
Posted .Jqjet,
Thanks for your feedback. We're glad that your product is working for you. If you have questions about your external drive you can check our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Size
Does EXACTLY what needed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why bother with built in which adds weight, use very infrequently. So this does the JOB!
I would recommend this to a friend Get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow. At first the computer wouldn't recognize it. Not very good quality. Finally got it to work. Its ok for what I need it for.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Susan,
Thanks for your feedback. We're sorry that your DVD / CD drive is not as fast as you hoped it would be. If you have questions you can refer to our Product Page here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
False advertising
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase simply bought the privilege of allowing them to advertise the privilege of paying $9.95 per month to activate the product. It did not work at all so I returned it.
No, I would not recommend this to a friendPÉSIMO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NUNCA RECIBÍ EL ARTICULO, HE ENVIADO SOLICITUD DE REEMBOLSO Y HASTA EL DÍA DE HOY
No, I would not recommend this to a friendDell-USB DVD+/RW Drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what I expected. I wanted to listen to CDs on my MacBook Air.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey Marebear,
Thank you for taking the time to leave a review of your Dell USB slim DVD drive. We are happy to hear that you are enjoying your device and that it meets your expectations. That is the type of feedback we like to hear from our customers, and the type of product Dell intends to deliver. If you come across any questions, I have provided the toll-free number and chat link below to our support team for your convenience.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Needs Powered hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot be powered by standard bus power. Does not spin up all the way. Requires a powered hub. Tested a 2017 15" MacBook Pro and a Lenovo T490s
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .James,
Thanks for your review. We'd encourage you to take a look at our Quick Start Guide for help with your new External Drive: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
Not watching DVDs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work as hoped it would. Software wouldn't load.
No, I would not recommend this to a friendMEDIA SUITE 12?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving it a 3 because, I am having a problem installing the software that came with it.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey Garym,
We want to thank you for taking the time to leave a review of your Dell USB Slim DVD/RW Drive. We are sorry to hear that you are having an issue installing the software for your device. Below are steps to help resolve your issue.
1. Insert Dell Drivers and Utilities CD/DVD and click next
2. Select Run autoRcd.exe when AutoPlay appears (see Figure 1)
3. Select Driver you need to install.
4. Click on Extract (see Figure 2)
5. Click continue when extract pop up appears (see Figure 3).
6. Select the folder you want to install(normally it goes to default in C:\Dell\, see sample Figure 4)
7. If the folder does not exist select Yes.
8. Wait for extract to finish
NOTE: InstallShield Wizard may vary depending on drivers being installed
9. When prompted that "All Files were successfully unzipped" select OK
10. Follow InstallSHield Wizard for the driver. (see Figure 5)
11. Confirm if the drivers are installed by checking device manager.
How to install drivers: https://dell.to/3Gwhm1G
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Ease of use
Good plug in DVD player
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great little DVD player. I use it on my laptop because there is no DVD tray.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear BBear,
We appreciate you taking the time to leave us your review. We are happy to hear you are enjoying your Dell - USB Slim DVD+/- RW Drive. This is what we like to hear from our valued customers.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
OK product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, but it kept changing the amount of usable storage. Makes it a little hard to know what you are backing up.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Tracy,
Thanks for taking a moment to share your review. We apologize for the issue you're experiencing with your Optical Drive. To make sure that we can help with troubleshooting your Optical Drive DW316, feel free to visit this link: https://dell.to/2SygmFv.
If you come across any questions, issues, or concerns, please contact our support team here: https://bit.ly/DellSupportTeam.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Simple and inexpensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly with MacBook Air that has extra USB port adapter. Very pleased!
I would recommend this to a friendGreat drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my laptop. We like to keep our peripherals in the same family.
I would recommend this to a friendMy Dell Plug and Play
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had an opportunity to use it yet. That is the only reason I scored it the way I did. I can say that I do like Dell products.
I would recommend this to a friendBrand response from YourDellTeam
Posted .SRRC,
Thanks for your review and we hope that when you have the chance to use your new external drive that it will serve its purpose for you. If you have any questions about getting started with your new drive you can check our quick start guide here: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Software
Software problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but the software is horrendously bloated and hard to use. Not a plug and play device!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Booguard,
Thank you for your review. We apologize for the issues you have come across with your product. We really do appreciate it. If you come across any further questions, issues or concerns, feel free to visit the support page for your USB Slim DVD±RW drive.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-264-9896
Drive Should Be Standard For New PC But Isn't
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid too much money for the value I receive for this device. This drive should have been equipped as standard equipment for my new laptop but it instead must be purchased separately. I'm not happy.
No, I would not recommend this to a friend