Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 12289049
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Just what I needed.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a particular purpose. That accomplished, I wish I had got one with more versatile features.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Mandd,
We're glad that your external drive is working well for you. If you have any questions you can check our Product Guide here: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
External dvd burner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used it yet. Hoping it will be ok. And that it won’t take 2 hours to figure out how to use it
I would recommend this to a friendBrand response from YourDellTeam
Posted .Gift,
Thanks for your review and we hope that setting up your new external drive is an easy process. Here's a link to the Quick Start Guide for your drive to help get your started: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Ease of use
hard drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good easy to use and linked right up to my computer
I would recommend this to a friend Works Fine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I never got a laptop was the new ones had no disc drives and I have an extensive collection of DVDs and CDs. For just a small price, I got this and now I can ditch that big old tower.
I would recommend this to a friend- Pros mentioned:Overall performance
Excellent Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product for the purpose I needed it for.
I would recommend this to a friend Speed is not always good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drive works but very slowly ;slowly is better than the built in drive which is not at all.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Slade1,
Thank you for your review. We're sorry about the trouble you have encountered with the performance of your product. We would love to help right away! We provided a link to an attachment that can help with troubleshooting this issue: https://dell.to/33lPZo0.
If you still come across anything that troubles you, please visit the support page of your product.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Hard at first but works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was a little confusing. But after it was setup it's working fine now
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear MrDeselms,
We appreciate you taking the time to leave us your valued feedback. We are sorry to hear you had some difficulties getting your Dell - USB Slim DVD+/- RW Drive setup. We are happy to hear you are now enjoying your device. For future reference, I have provided a link to the User's Guide for your device.
User's Guide: https://dell.to/3nwdaXe
If you should require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it, had no instructions to download onto PC
No, I would not recommend this to a friendCd/Dvd drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked as any Cd/Dvd drive should. Wish the cable that came with it was longer. But for a dell CD drive i believe i made the best choice
I would recommend this to a friend- Pros mentioned:Price
Great deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. Decent price. Great for when your computer doesn’t have a disk drive.
I would recommend this to a friend Ok writer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This isn’t the best DVD burner but it will do the trick if your tight on funds.
I would recommend this to a friendBrand response from YourDellTeam
Posted .meme,
Thanks for your review. We're glad that your CD / DVD writer has been working well for you. If you have questions you can view our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
So far - So good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues and wanted to be able to access what we have already on CD so it was necessary and a good buy.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Grammy,
Thanks for your feedback. If you have any questions about your external drive you can always check our Product Page here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The given cord is not high quality, but other than that this product is good
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Calm,
Thanks for your review. We're glad that this drive is working well for you. If you have any questions about it you can visit our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer has issues such as stopping and it is not a dependable unit
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Carylg,
Thank you for taking a moment to share your review. We are extremely sorry to hear that you're experiencing an issue with your Optical Drive. To make sure that we can help, here is a link to the Support Page of your Optical Drive DW316 - https://dell.to/2SygmFv.
We recommend following the steps above to resolve your issue. If the issue continues, please contact our support team here: https://bit.ly/DellSupportTeam.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Haven’t used yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used yet n lost my job so prob not going to use unless I buy a wired printer With CD
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Granny2014,
We're sorry that you haven't had a chance to use your External Drive yet. If you have any questions you can refer to our Product Guide here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Ok. Great when your in a bind
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok eve drive. Great if your In right spot and needing it. CNt believe these are type c yet
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Brandon,
Thanks for your review. If you have any questions about your external drive you can check our User Guide here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Compact DVD!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special. It's a good read writer/player for my laptop that doesn't have one.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Liquid,
We're glad to see that your new External Drive is meeting your needs. We'd recommend checking out our Quick Start Guide if you have any questions: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
Did not work with Apple computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess this would have been okay for a windows computer, but it did not work with my new apple iMac computer, so I purchased the Apple CD/DVD drive
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear LindaB,
We value your feedback and want to thank you for taking the time to leave a review of your Dell USB Slim DVD Plug and Play. We are sorry that your device did not work with your Mac Computer as expected. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Blink Security
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldnt recommend this product if you need coverage.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Blink,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you are not too happy with your Dell USB slim DVD drive and that you would not recommend it to a friend. We will share your comment with our quality team so future improvements can be made.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
So so
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last as long as I hoped. Lasted about a year
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
Thank you very much for your valued feedback. We are sorry to hear that you are not too happy with your Dell USB Slim DVD drive because it didn’t last as you expected. This is certainly not what we like to hear from our loyal customers. We will share your comments with our quality team, so improvements can be made now and in the future.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896