Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 12289049
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Dell drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drive is not compatible with my new laptop. I am not a computer savvy user, but I get a message about 32 vs 64 compatibility.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello WiltonS,
Thank you for taking the time to leave a review of your Dell USB Slim DVD Drive Plug and Play. We are sorry that your drive is not compatible with your device. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Not very inpressed with DELL.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this once for about 2 minutes then was going to watch a DVD movie I'd left in it and it wouldn't open and got very hot on the bottom of the unit once plugged in. Had to take it apart to get my DVD out.
No, I would not recommend this to a friendCheap build
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality was very cheap but for the price it’s expected. Works as described
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .rahul,
Thanks for your review and we're glad that your external hard drive is working the way that it should. If you have any questions about your drive you can check our quick start guide here: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
ok external drive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The external dvd writer drive works as intended, but is sometimes slow.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Leedogg
We are sorry to hear that the speed of your optical drive is impacting your experience. Your feedback is sincerely appreciated and will surely be taken into consideration when designing future products. If you have any other questions, feel free to visit the support page for your DW316.
Best Regards,
Anthony P.
- Pros mentioned:Overall performance
Did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received this in good condition and looked like good quality, however, the CD drawer would not stay closed. I did not appear that anything was broken so had to return and received a full refund.
No, I would not recommend this to a friend Dell DVD/ RW Drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not used this yet, so cannot fairly review at this time.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Anonymous,
We understand that it is early to request a review and would love you input when you feel it is best. If you have any questions, feel free to visit the support page of your Optical Drive DW316.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Need to try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't taken it out of the package yet to try it
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Rob1,
We want to thank you for taking the time to leave us your review. We understand you have not used the Dell - USB Slim DVD+/- RW Drive you have purchased yet. We hope once you do get to use the product it works to your satisfaction and ours. We hope to hear back from your once you do. If you should need information for your DVD drive, I have provided a link to the support page for your device.
Support Page Link: https://dell.to/3IsLwCj
Best,
Ashley@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Works as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Gets the job done in a reasonable amount of time!
I would recommend this to a friendA cheap, functional CD Drive of middling quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Not the sturdiest device but does the job. I wouldn't let the cat sit on it....
I would recommend this to a friendBrand response from YourDellTeam
Posted .Oldwriter,
Thanks for your review. We're sorry that your device is not meeting all of your needs. If you have any questions we'd recommend checking out our Product Support Page here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
made in china...huh!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very hopeful that this Dell DVD player would be as outstanding as my Dell Inspiron 15 7000 laptap is, especially since the first external DVD player I purchased (Ultra Slim USB 3.0) proved to be defective and had to be returned. Sadly, the Dell DW316 External USB Slim DVD had the same problem -- a scratching noise every 1.2 seconds both when playing CD's and DVD's and on the copies of CD's that I burned. I wonder if they are manufactured by the same Chinese company? I have returned this item and will look for another external DVD unit .
No, I would not recommend this to a friendGood external option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit works great, I ended returning it only because I needed faster speeds.
I would recommend this to a friendlow low volume that cant be adjusted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice item but there there is no way to adjust the volume. neither by computer or device. had vol @ 100% and could barely here the movie. i will be taking it back for a replacement or another item. rather disappointed. should have checked before i got it. as always, 20/20 hindsight. not recommended by me!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .goodhearing1,
We're sorry to hear about the volume control issues that you're having when playing discs with your external drive. Here is an article that goes over several different ways that you can adjust the volume on your computer in Windows 10: https://bit.ly/2P2QI6d.
Best,
Bryan
1-800-624-9896
won't play CD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would never play a CD in my Rav. Even the tech geek couldn't get it to go. It may just be my car.
No, I would not recommend this to a friendDidn't last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this drive for about a year and it died on me. I used it rarely.
I would recommend this to a friendBrand response from YourDellTeam
Posted .bestbuyer,
We're sorry that your external hard drive did not last you very long. Here's a link to Dell's One Year Limited Warranty Guidelines so you can see if your product qualifies: http://dell.to/2tNsVOs.
Best,
Bryan
1-800-624-9896
DVD/RW drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works for my needs but feels fragile when handling
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your feedback and review. We are happy to know you're enjoying your Optical Drive DW316. Your feedback on the build quality of your product is incredibly appreciated. The contents of your review will be used to help improve now and future Dell products. If you have any questions, feel free to visit the support page of your Optical Drive DW316 - https://dell.to/2SygmFv.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Good cs/DVD
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My desktop didnt ce with a cd/DVD player it works for what I needed
I would recommend this to a friendBrand response from YourDellTeam
Posted .Sazzyitalian,
We're glad that your new external drive is meeting your needs. If you have any questions about your drive you can visit our Quick Start Guide here: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
Did not work for what i needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this disk drive to use with my Surface, it didn't. Returned it.
No, I would not recommend this to a friendEasy and fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my father who is not a technical guy. He had no problems with installation or operation of item
I would recommend this to a friendWorks, build quality is cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works. Didn't need to mess with getting drivers. However, the build quality is cheap.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Jbuce,
We're glad to hear that your external drive is working well. We'd recommend checking out our Product Support Page if you have any technical questions: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
DO NOT BUY THIS!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS IS SUCH A WASTE OF MONEY! It's so flimsy! It's like a kids' toy. It doesn't even work! It came with a media DVD, which does not play, I was "hopeful that it would work on my other USB ports, but, to no avail, so, I have had so much trust with best buy, that I had thrown the box cover, and now I have no option but, but place it into my donation box :(
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear MARE,
We appreciate you taking the time to leave us your review. We are sorry to hear that you are not happy with your Dell USB Slim drive because it feels very flimsy and it is not working. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.
Below, I have provided a link to the User’s Guide for your product, where troubleshooting tips can be found. Please refer to the section “Drive is not recognized by the system” and “Cannon read or play disk”.
User’s Guide: https://dell.to/3HvSW7l
If you are still experiencing issues with your DVD drive after applying the troubleshooting tips above, please contact the Dell Support Team for further guidance at 1-800-624-9896.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896