Customer Ratings & Reviews
- Model:
- G15RE-A362GRY-PUS
- SKU:
- 6510327
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the G15 gaming laptop's performance, graphics capabilities, and build quality. Many appreciate its price point relative to its features, while some note that the refresh rate is a positive aspect for gaming. However, concerns exist regarding battery life and the laptop's weight. A few users also reported issues with the screen and memory.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Graphics
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my son and he loves it! He uses it to play games and watch Netflix.
I would recommend this to a friend Not the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer for my son in November. A week later it had issues with a software upload. I brought it to Geek Squad and they resolved the issue. In January we had the same issue and I had to bring it back to Geek squad. February the computer was not powering on. 3rd time bringing it to Geek squad and was advised the motherboard is not functioning. Since I bought the protection plan 1 week after I purchased the laptop it did not receive the 2 year warranty and was referred to Dell. Not happy.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi KaylarC,
Thank you for taking the time to leave a review of your Dell G15 Gaming Laptop. We are sorry to hear that you have been experiencing an issue over the last few months with your device and now the motherboard has quit functioning. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided the toll-free number and chat link to reach a member of our support team at your convenience.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
No more gaming for me
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine when on but have to hard restart 20+ times to see if it will turn on. I’ve given up at this point. Had the motherboard replaced and still black screen upon start up or will loop restart
No, I would not recommend this to a friend- Pros mentioned:Speed
Gaming and School
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful for gaming used for School. Added programs for College courses
I would recommend this to a friend Really fast machine but....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.struggle a bit with Speaker sound quality in zoom calls and with starting it up from sleep modus. Think to let the item checked from the Geek squad guys.
I would recommend this to a friend- Cons mentioned:Screen
Screen wont turn on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it brand new and the screen wont turn on, key board lights up fine but the screen wont turn on.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Wero,
We thank you for taking the time to leave a review of your Dell G15 Gaming Laptop. We are sorry to hear that you are having trouble with your screen powering on. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
How To Troubleshoot No Power Issues: https://dell.to/3mQYdBk
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Speed
Great bang for the buck laptop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot faster than my old Toshiba Satellite laptop.
I would recommend this to a friend - Pros mentioned:Performance
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son and he absolutely loves it!
I would recommend this to a friend I Will never get a Dell laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop updates almost every time I use it, and the laptop will sometimes have problems accessing it's own storage and I'll have to either restart it or get a key to help it access it's own storage and has broken some of my external hard drives
No, I would not recommend this to a friend- Pros mentioned:Performance
Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like I hoped it would recommend a cooling fan
I would recommend this to a friend - Pros mentioned:Graphics
I love my laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a beautiful machine And the service was great
I would recommend this to a friend Not good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was what I needed for a quick solution. In the long run I had many technical problems with it. After guarantee finished, could not repair it, just gave it away. Do not recommend it.
No, I would not recommend this to a friendA Eight Hundred Dollar Brick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a Dell enough said, long story short I made a mistake and bought another Dell just like in the past I set it up on Monday and on Tuesday the computer died and it's too late to bring it back, and I wasted good money on something that I could have invested into something else. The computer is a brick now brand new. never again would I buy anything that is spelled with a D-E-L-L.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There Letmetellya1,
We appreciate you taking the time to leave a review of your Dell G15 gaming laptop. We are sorry to hear that you are experiencing an issue with your device not powering up. That is not the type of product Dell intends to deliver to our customers. We have noted the details of your statement and will escalate them to our quality team for improvements in current and future products. Below I have provided a troubleshooting link to assist you with resolving your issue.
Resolve No Power on Dell Laptop: https://dell.to/3lCLUrG
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had since august and using as a laptop strictly for one purpose. Have run the machine a total of under ten times. Checked connections and cables. Troubleshooting machine with a reset… no dice. The power cord working. Laptop is dead. All ports ok. Called Dell and they are replacing motherboard. For a five month old machine only used a handful of times I’m clearly disappointed.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey CaralynK,
Thank you for taking the time to leave a review of your Dell G15 Gaming Laptop. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
Great unless you’re dumb
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you turn it on with a mouse/cooling pad attached it’ll essentially crash the system, that’s about all I got though
I would recommend this to a friendBest Gaming Laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming laptop I ever have. I have played Counter-Strike Online Studio (Nexon/Steam), Zelda Breath Of The Wild for PC, and GTA V on this laptop, mirror the screen on my 60” TV. I would say it is awesome!
I would recommend this to a friendI bought this at a clearance open box...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.and there was a reason why there was so many open boxes. While there was a value in the price I bought it in there unfortunately is an issue with the GPU, even with updates it would constantly overheat and cause stuttering in gaming. Even short gaming sessions still causes issue.
No, I would not recommend this to a friendOne year later it won’t start up.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much says it all. I’ve had it for about 13 months and it’s a paper weight. I wouldn’t buy from Dell again or Best Buy. I tried all the fixes suggested and now it’s outside of warranty by a month.
No, I would not recommend this to a friendVery disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer stopped powering on after 2 months, only used it about 5 times. now I have to pay 100 for a diagnostic and who knows how much for the repair, if a computer is refurbished it should include a warranty, very angry, even ebay has a one year warranty on refurbished products, I will advise people not to buy computers from best buy from now on.
No, I would not recommend this to a friend- Cons mentioned:Screen
Read before buying!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always had good luck with Dell. Too bad, I was upgrading from a dell that performs flawlessly Tom this day. Unfortunately, at the time of this review, I am boxing up yet again a second unit in under 30 days. The error is a hardware malfunction as per user materials. The screen is black, with the keyboard light up, but nothing beyond that. Just not dependable if I have to return 2 for bricking after minor use. This has been both inconvenient and time consuming. So I’ll have to pay for data transfer service or geek squad if I want to retain any of my data saved to the “ no way would this happen twice’ laptop. Not a great experience. BB probably got a bad lot.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi GaryF,
We want to thank you for taking the time to leave us a review of your Dell G15 Gaming Laptop. We are sorry to hear that you have had hardware malfunctions with both of your devices. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to help improve our current and future products. In the meantime, if you need further assistance, we recommend reaching out to a member of our support team with the toll-free number or chat link provided below.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell