Customer Ratings & Reviews
- Model:
- G15-5511-7517BLK
- SKU:
- 6470463
Rating by feature
- Battery Life
Rating 3.8 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the performance and graphics capabilities of the G15 15.6" FHD 120Hz Gaming Laptop, finding it easy to use and appreciating the ample RAM. However, some users express concerns regarding battery life and occasional screen issues. The laptop's weight and fan noise also received some negative feedback.
This summary was generated by AI based on customer reviews.
The laptop died in 2 weeks with minimal use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for my son. He used it a few times over the past 2 weeks and now the computer won't turn on!! I troubleshooted with Dell and the tech said that it could be a bad motherboard or other issue...bottom line is that it needs to be reapaired. As an option we could send it back to Dell for repair (since it's still under warranty) but that could take 2-3 weeks. Not sure what we will do but I will most likely return the computer and buy a different brand laptop. Very disappointed.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi NJCustomer,
We want to thank you for taking the time to leave us your review. We sincerely apologize for the trouble you have had with your Dell G15. This is certainly not what we like to hear from our valued customers. We recommend reaching out to our support team to help further assist you with your options.
You can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
- Pros mentioned:Performance
Brick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 45 days. If it turns on, it’s great…but it simply died and there’s no revival
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We would like to thank you for your review. We apologize for the issues you have come across with your G15 Gaming Laptop because it doesn’t power on.
I have provided a link to help resolve the booting issue. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue. We would also suggest making sure all your drivers and downloads are up to date on your PC. I have also given you a link below to the Drivers and Downloads page for your computer.
Resolve Boot Up Issues: https://dell.to/3sdfce6
Drivers and Downloads page: https://dell.to/35lb99Q
After utilizing the troubleshooting options provided, if the problem is not resolved, please contact our support team here: 1-800-624-9896 for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
- Cons mentioned:Screen
Screen broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was less than a month old and the screen broke. Not happy with laptop over all.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Rao1,
Thank you for taking the time to leave us your valued feedback. We apologize for the issues you have had with the display of your Dell G15. We recommend reaching out to our support team at your earliest convenience for further guidance.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
- Cons mentioned:Battery life
bad idea
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery is horriable has been since i bought it will never buy anothyer
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Jrai,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that the battery on your Dell G15 gaming laptop is not performing as it should.
To help with this issue, we recommend changing the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4
If the problem with your battery is not resolved after applying the troubleshooting tips above, please reach out to our support team here for further guidance: 1-800-624-9896.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Bestbuy let me down.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Saw this on the website and saw it was available openbox at our local bestbuy. Went in the store and it rang up for more money than was listed. They would not honor what it was listed for on the website. Crazy and horrible experience.
No, I would not recommend this to a friendFell apart in a matter of months.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality, both the hinge for closing and the power source deteriorated to the point the laptop was inoperable after 5 months just from normal wear and tear. Awful quality, will never buy a Dell again.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We would like to thank you for taking the time to provide us with your feedback. We apologize for the issues you have come across with your Dell G15 gaming laptop because its hinges and power source broke. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.
Please take a moment to contact Dell Support Team at the information provided below at your earliest convenience so we can help you to resolve this issue to your satisfaction.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Beware
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working the same week we bought it, and we had to bring it to Geek Squad. We lost so much time because Dell wanted to try and fix it. It could not be fixed so we went with MSI.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Ghostpine,
Thank you very much for your valued feedback. We are sorry to hear about the issues you have come across with your Dell G15 gaming laptop. We apologize that the support team was not able to help you to resolve these issues and that you have ultimately decided to return this product. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.
If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Brick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probs would have been great if it didn't completely brick the computer within hours of purchase during windows updates. Couldn't roll back, repair, reset, anything. Returned.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Samantha,
Thank you for your valued feedback. We sincerely apologize for the issues you had with your Dell G15 and ultimately decided to return it. This is certainly not what we like to hear from our loyal customers.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Dell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I received the item, the power plug would not connect. Now I have received a new power plug and the computer does not work. Never another Dell.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
We would like to thank you for taking the time to provide us with your feedback. We apologize for all the troubles you have come across with your Dell G15 gaming laptop and its power supply cord. We will share our review with our quality team so future improvements can be made.
Please contact Dell Support Team at the information provided below at your earliest convenience, so we can help you to resolve this issue.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Incomplete Item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received an incomplete item. There was no charger or AC Power cord included on the item. Customer Service took time to resolve my issue.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi DarCabs,
We appreciate you taking the time to leave us your review. We apologize for the issues you have encountered with your Dell G15 gaming laptop because its power cord and AC adapter were not included in the package. We will share your comment with our quality team, so future improvements can be made.
It sounds like you did end up getting the issue resolved, but if you do need technical support in the future, please don’t hesitate to contact the Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell
Good but..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer worked perfectly but it dieds, I was reading and investigating the cause but I can't find a reason, Maybe is the model that is bad.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Boni,
We appreciate your valued feedback. We apologize for the problems you are having with your Dell G15. Below I have provided a link to help troubleshoot and resolve the boot-up issues with your system. In this article you can select the issue you are experiencing, then you can follow the steps provided.
Resolve No Power, No POST, No Boot or No video Issues: https://dell.to/3EW38ok
After utilizing the troubleshooting options provided, if the problem persists, please contact our support team here: https://bit.ly/DellSupportTeam.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Worked for three weeks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for three weeks. Now it won’t turn on, maybe a bad power supply. Taking it back! Might consider a Mac.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Dennis,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you have experienced problems with your Dell G15 gaming laptop because it stopped working only after a few weeks.
I have provided a link to help resolve the booting issue. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue. We would also suggest making sure all your drivers and downloads are up to date on your PC. I have also given you a link below to the Drivers and Downloads page for your computer.
Resolve Boot Up Issues: https://dell.to/3sdfce6
Drivers and Downloads page: https://dell.to/3sTeiqp
After utilizing the troubleshooting options provided, if the problem is not resolved, please contact our support team here: 1-800-624-9896.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
DO NOT PURCHASE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop failed to power up 2 days ago after purchasing in December. Worst investment I ever made. Buyer beware
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Valued Customer,
We appreciate you taking the time to leave us your review. We are sorry to hear you are having trouble with your Dell G15 Gaming Laptop is not powering on. This is certainly not what we like to hear from our valued customers. Below I have provided a link to help resolve this issue. On that page, you can choose between, no power, no post not boot, or no video. Once you choose which one, you can find the options to help troubleshoot and resolve that issue.
Resolve boot up issues: https://dell.to/3sdfce6
If you still experience this issue after you have finished troubleshooting your system, please feel free to contact our support team here: 1-800-624-9896.
Best Regards,
Ashley@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
- Pros mentioned:SpeedCons mentioned:Battery life
Solid laptop, poor battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very powerful pc! Tested the gaming capacity by playing skyrim vr and it was able to load and play it. Sounded like a room fan on medium but GPU stayed around 64 C. It's amazing how far gaming laptops have come in the past 7 years since I bought my last one. Pros: Fast as you can believe, Very crystal clear display, loads multiple windows and programs very efficiently, can handle the coding applications with ease. Cons: As others have mentioned battery life is a major con, I use this mainly as my University laptop and I only managed to get about two hours of running linux through a virtual machine. Occasionally there will be memory spikes when using google chrome, which typically runs about 400 mb of ram on average, which causes the fan to rev up out of nowhere. All in all, I am happy to have bought this machine! If you arent looking for a laptop that will last 6 hours on one battery charge this is the way to go as the hardware is immaculate!
I would recommend this to a friend LTNguyen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well-designed laptop for office clerical assignments
I would recommend this to a friendWorse computer I’ve ever owned.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this computer for my son as a Christmas present. A couple days after Christmas it stopped working. Tech Support tried to help but we’re unable. They sent out a technician but he wasn’t able to fix it so we sent it back to Dell where they had to replaced the mother board. When we got it back it worked for a few more days but again it stopped working. Fed up we decided we had a lemon and tried returning it but was told that Dell needed to provide an authorization code first. When I called Dell they just wanted to try to fix it. We got it to turn on some how and we spent a considerable amount of time updating drivers. It worked for the week but today my son woke up and tried to turn it on again and it wouldn’t turn on. After another call to Dell this morning, a hard reset and another hour or so updating drivers and software it is running again. All I want to do is return this computer and get something else. I don’t have time to waste on this and it frustrates me that I have had a computer that has more closely resembled a paper weight for the majority of the time that I have owned it. If you do decide to buy this I would not recommend getting the low end model. There isn’t enough RAM or processor speed. Calling it a gaming computer is deceptive unless you are savvy enough to know what is actually required. I highly recommend that you shut this computer down each night and properly reboot it each time you use it. My son was just closing the computer which I believe has been the reason for the driver and software update problems.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There Cturner,
Thank you for taking the time to leave a review of your Dell G15 gaming laptop. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our support team.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
- Cons mentioned:Battery life
Poor battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery lasts very little. But the rest, perfect
I would recommend this to a friend Dell was crap, is crap and will be crap.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the last version of this computer. After 5 years of use, the games started crashing, the keyboard's top row stopped working, the letter J stopped working, and the computer became a drain of money to fix since selling it was impossible since no one would pay a dime for it. My ASUS laptop lasted 10 years and I recycled it still working. In my opinion, Dell computers are not worth your money and I have no intention to ever buy another.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey SamanthaM,
We thank you for taking the time to leave a review of your Dell G15 Gaming Laptop. We are sorry to hear that your device did not meet your expectations. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement to improve current and future products. In the meantime if you need further assistance we recommend reaching out to a member of our support team with the toll-free number or chat link below.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's the bee's knees. And it helped me get over my cough
I would recommend this to a friendMr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price. Friendly service and arrived when promised
I would recommend this to a friend