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Customer Ratings & Reviews

Your price for this item is $949.99
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The comparable value price is $999.99

Customer reviews

Rating 4.5 out of 5 stars with 357 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the G15 laptop's performance, graphics capabilities, and build quality. Many also appreciate its price point and effective cooling system, although some users suggest memory and storage upgrades. However, negative feedback focuses on the battery life and the display's susceptibility to damage. The laptop's weight is also a recurring concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 357 reviews
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy but solid computer would probably prefer a desktop

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Heavy good laptop for games

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for games and general use. Heavy Graphics card is good

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Perfect gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gaming laptop. Awesome graphics & great value.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Awesome piece

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what i needed it for. It's fast, good battery.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    G15 Gaming Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent performance, no DVD drive. Decent Case, OK visual

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    mom of kids

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking forward to giving this to my child as a gift.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Gaming computer for beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, fast graphics card. Love the design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cooling system for hours of fun!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop with and amazing cooling system, ideal for hot weather. Graphics are amazing, laptop speed is great! Love the software enviroment and the laptop image is really great. Physically it looks like a classic dell computer transformed in a back to the future machine. Totally Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cheap Alienware computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for the price, needs ram to be upgraded as the ryzen chips love ram and will make an intel computer look like a waste of money. Got it for my son and he’s in love with it. From what he tells me the fpm on high resolution setting are great no lag or choppy gameplay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter loves it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my teen daughter for school and fun. She does more basic gaming such as SIMS and it has way more capability than needed. We have tried it out on online gaming and the refresh rate and lag were above expectations. Hopefully it holds up over time.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Only Worked for 6 Months

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my son as an entry-level gaming PC. It suited his needs just fine...at first. But six months later, the battery stopped charging, and we got repeated error messages saying things like, "the AC power adapter wattage and type cannot be determined." The computer worked, as long as it was plugged in, but the errors were frequent and annoying. We were using the original power cord that came in the box. I googled and googled. These kinds of problems are apparently not uncommon with Dell laptops like this model, so there were lots of suggestions out there, and I tried them all. Buying a new power cord from Dell. Updating drivers. Swapping out the battery. And as a last resort, flashing the BIOS. None of it helped. At this point, with nothing else left to try, I can only assume it's a hardware problem with the power jack. Something going wrong in that physical structure where you put the adapter into the computer. This laptop was not used often (my son likes PC games but more frequently uses his console) and again, only for 6 months. It only ever went from the kitchen table, when my son was using it, to the shelf for storage when he was not. We never once took it anywhere out of the house (I mean, the battery wouldn't charge, so it wasn't exactly portable...but even if it had charged, my kid doesn't have many places to take his computer.) It's absurd that a modern laptop from a legit manufacturer couldn't hold up to this kind of light use! And it's a shame, too, because otherwise it was a great laptop for my son's needs at a solid price. Which is why it gets 2 stars instead of just 1. I have no complaints at all about the performance of this machine before we started getting the error messages and the battery stopped charging. But I'll never buy a machine with this kind of power adapter again.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Greetings Stacy,

      Thank you for your review and feedback of your Dell G15 Gaming laptop. We are sorry to hear that you are experiencing an issue with your device charging. That is not the type of feedback we like to hear from our customers. I have provided a troubleshooting link below to help resolve your issue.

      Troubleshooting Battery charging issues: https://dell.to/3Qc012o

      Should you need further assistance; we recommend that you contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896.

      Sincerely,
      Summer@Dell Dell

  • Cons mentioned:
    Battery life, Display

    Rated 2 out of 5 stars

    Egh

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay laptop! Tried playing some of the games I normally play the screen is so bad it almost left the games unplayable. Battery life terrible.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Bnlocojr,

      We appreciate your valued feedback. We are sorry to hear you are not happy with the screen and battery life of your Dell G15 Gaming Laptop. Below I have provided the steps to run a diagnostic test on the display and the full article link, which has more options if they are needed. As for the battery life issue, I have given you the steps to help increase the battery performance by changing the Power Plan and the full article, should you need more options.

      Method 1
      1. Power off the Dell Laptop PC.
      2. Disconnect any peripherals that are connected to the PC, and connect the AC Adapter (charger) to the PC.
      3. Make sure that the LCD screen is clean (no dust particles are on the surface of the screen).
      4. Press and hold D key and power on the PC to enter LCD built-in self test (BIST) mode.
      Continue to hold the D key until you see the entire screen change colors.
      5. The screen changes colors to black, white, red, green, and blue.
      6. Carefully inspect the screen for abnormalities.
      7. Press Esc key to exit.

      How to troubleshoot display issues: https://dell.to/2O1UnnF

      Change the Power Plan:

      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana then type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn Battery Saver On or Off.
      d) Additional settings available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

      You can read the full article here - http://dell.to/2vfXWf4.

      If you still experience these problems after you have finished troubleshooting your system, please feel free to contact our support team here at your earliest convenience: https://bit.ly/DellSupportTeam.

      Respectfully,
      Ashley@Dell

      Should you need further assistance, you can contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896 Dell

  • Rated 4 out of 5 stars

    College and Slack-jaw gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No regrets on the purchase, needed more RAM and SSD space. Recommend that you prepare for the RAM at minimum, and work with a External HDD from the rear USB slot - if you don’t want to shell for 2TB SSD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to keep my son off of other laptops to play his PC games. This is a great, sturdy computer at a great price. He is very happy with the graphic resolution and solid construction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming Fun

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally caved in and got my son his gaming pc...figured having a laptop would be more versatile when traveling. Its a Xmas gift and proce was perfect. Being a Dell, i hope it stands up to its reputation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop for teenage son

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer seems to be exactly what my son needed! He likes to play some online games and he will certainly need this laptop when he goes off to college. Really pleased with our purchase so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to handle multiple streaming functions simultaneously, and thus far it has performed admirably. It was a little extra spend, but it’s an excellent laptop for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The absolute speed of this laptop is awesome, I had a MacBook but couldn’t stand the amount of restrictions and this not only exceeds that but is also great for speed and picture quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop does not disappoint! I picked this up on a Black Friday special and it's incredible. The only issue I have is the eight gigs of RAM but I got that fixed on Black Friday special too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer, very versatile, powerfull and light, considerng its capablilities. It can. E used for a variety of tasks, from gaming to zoom conferences. I highly recommend it.

    I would recommend this to a friend