Customer Ratings & Reviews

Kayphilly81,

Thanks for letting us know about your concern. We're sorry that you were faced with this non-compatible bundle. We are currently addressing this bundle with Best Buy.

Please contact Best Buy directly with regards to your return or exchange options: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896

Hello Dil30,

Thank you for finding the time to share your experience. We do sincerely apologize for the experience you have been having with your G3. Your feedback is incredibly valuable as we take future products into consideration. We look forward to informing our engineers so as to explore what may be causing these issues and to address it appropriately.

Until then, we strongly encourage you get in contact with Dell Support directly at 1-800-264-9896 to explore coverage options under your warranty.

Best regards,
Wendy C.

Nono,

Thanks for your review we're sorry to hear that your computer is not performing the way that you hoped it would. If you'd like to see if your computer can perform any faster we'd recommend running the Windows Performance Troubleshooter:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

We're sorry that this computer model does not come with a touchscreen if you were hoping that it would.

Lastly, if you'd like to see if you can lessen the fan noise on your computer you can consider updating the BIOS:

An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

You can read the full article here - http://dell.to/2ENlXfz.

Best,
Bryan
1-800-624-9896

harambelives,

Thanks for your review and we're sorry to hear about the overheating issues that you've been having. Dell does have an enhancement for this system that was just released that should help with the thermal concerns that you have: https://dell.to/2KVegYj.

If you have any additional questions about your computer you can check our Product Support Page here: https://dell.to/2NSjl8n.

Best,
Bryan
1-800-624-9896

Hi TheConsultant,

We're sorry to hear about your computer crashing. We'd recommend these steps to help diagnose the crash:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2m3DPO3.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Dear Valued Customer,

We're sorry to hear about the performance issues that you had with your gaming laptop. We'd recommend this troubleshooting and BIOS update page for your system to see if it helps your computer's overall performance: https://dell.to/3jgQlm6.

Best,
Bryan
1-800-624-9896

Stevis123,

We're sorry that the build quality of your new computer did not meet your needs. Here are the terms of Dell's One Year Limited Warranty on our products so you know what is covered in the future: https://dell.to/39iwZuX.

Best,
Bryan
1-800-624-9896

Hello,

We're sorry to hear that your computer's performance is not what you were hoping it would be. We'd recommend checking out our Product Support Page to help with any questions that you may have: https://dell.to/2NSjl8n.

Best,
Bryan
1-800-624-9896

R2ives,

Thanks for your review. We're sorry to hear about your computer locking up on you. Here are some steps to help resolve your concern:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

Best,
Bryan
1-800-624-9896

DigitalGirl,

We're sorry to hear about the issue that you're having with your power cord. You can read the terms of Dell's One Year Limited Warranty here: http://dell.to/2tNsVOs.

We hope that you'll be able to resolve your power cord issue soon.

Best,
Bryan
1-800-624-9896

Demo,

Thanks for your review. We're sorry to hear about the Blue Screen Errors that you've been experiencing. We'd recommend diagnosing the Blue Screen Errors with these steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2m3DPO3.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

customer,

We're sorry to hear about the issues that you had with your laptop. Please read Dell's One Year Limited Warranty Policy here to see if your computer qualifies: http://dell.to/2tNsVOs.

If you need to reach out to Dell Support for your Warranty needs you can reach them here:  http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Itsmejeff,

We're sorry to hear that your computer is not what you were hoping it would be. We'd recommend checking out our Product Support Page if you have specific questions: https://dell.to/2NcFuwV.

Best,
Bryan
1-800-624-9896