Customer Ratings & Reviews
- Model:
- i5505-A685GRY-PUS
- SKU:
- 6409419
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 3.9 out of 5 stars
Customers are saying
Customers are positive about the G5 15.6" FHD Gaming Laptop's performance, especially considering its price, and also appreciate its graphics capabilities and relatively easy upgrade options for RAM and SSD. However, customers are negative about the laptop's tendency to overheat and generate significant fan noise, along with its shorter-than-expected battery life and limited storage capacity. Some also found the laptop to be heavier than expected.
This summary was generated by AI based on customer reviews.
Dell 15.6" Laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not used for gaming but the quality of the screen resolution make the use of big spreed sheets easy to read. Excellent color and graphics.
I would recommend this to a friendLaptops
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was for our 11 year old grandson. It works great for his schoolwork
I would recommend this to a friendWorks beautifully
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have used a little more storage space but that was my mistake it works amazing for everything with an external drive attached!
I would recommend this to a friend- Cons mentioned:Heat
Computer gets hot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than an hour of use the computer is too hot to continue using.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Niki21,
We're sorry that your computer is operating warmer than you hoped it would. We'd recommend the following tips to help your gaming laptop operate at a cooler temperature:
1. Update your computer BIOS to the latest version available
• Browse to the Dell Drivers & Downloads page:
• Ensure you have selected the correct Operating System
• Under Category, choose BIOS
• Locate the latest System BIOS
• Click Download and save the file to your PC
• Open File Explorer and browse to the location where you saved the downloaded file
• Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
2. Open Alienware Command Center
3. Click Thermal at the Active Default Theme and set it to Performance
4. Restart the computer
5. Once the computer boots into Windows open SupportAssist
6. Go to the Troubleshooting tab and click on I want to check a specific piece of hardware
7. Click CPU under CPU Devices
8. Select CPU Stress Test and click Run Test
9. Open the Alienware Command Center and go to the Fusion tab
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the computer's average temperature can be expected to be less than (≤) 100 ℃.
You can also reach out to Dell's Technical Support Team with any additional questions or concerns: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son is thrilled with his new laptop. While he prefers his desktop for gaming. The laptop is great when he is on the go.
I would recommend this to a friend3/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was desperate for a computer at the time. Definitely buy something else for this price
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your review. We are sorry to hear that your G5 has not met all your expectations. Your feedback is incredibly valuable. If you have any questions, or concerns, feel free to visit the support page for your G5.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Awesome purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer works super good for gaming which is what my grandson wanted. He has played on it nonstop. Tons of storage.
I would recommend this to a friendWorks great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for the wife to use for taxes. Seems to work. She likes it. But, she is pretty simple....???
I would recommend this to a friendComputer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average product. I don’t really do much with it. The keys are smaller than I’d like.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Winter,
Thanks for your feedback. If you have any technical questions about your new computer you can always check our Product Support Page here: https://dell.to/3ifhvsS.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Fan noise
Don’t waste your hard working money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid buy a different laptop. It didn’t work very well even on day one it was crashing because of games, it sounds like a jet engine running any game. I’ve had plenty of other gaming laptops this just isn’t it.
No, I would not recommend this to a friend Grandmother
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was just what my granddaughter was looking for and she is fo excited with her new laptop.
I would recommend this to a friendQUALITY OF PRODUCT AND SERVICE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of service was excellent as well as the products purchased. It is a real pleasure shopping there.
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop for all your streaming need we especially love the backlit keyboard!
I would recommend this to a friend- Cons mentioned:Heat
Smartshift not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMD smartshift on this model is not a good feature. Gaming and performance seems to take a hit rather than a boost and runs hot. Still trying to find a fix if I was not outside of the return window I would send this back.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Garity,
Thank you for your review on your G5. We are sorry to hear that your laptop has not met all your expectations. Your feedback is incredibly valuable as we build current and future products. We would recommend checking to ensure that the latest BIOS is installed on your system. You can download the update here - https://dell.to/3zJKIFE. This will not only download and install the latest BIOS and firmware for a smoother experience but also diagnose your system for any errors that may be causing performance issues.
Best,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Plenty fast, backlit keyboard is nice and the sales guy was extremely helpful.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service the person who helps me was polite good service I recommend they have what you need
I would recommend this to a friendGreat Machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything I need it to do. Would buy again. Good value.
I would recommend this to a friendGREAT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ALL I NEEDED AND MORE....GREAT BUY AND EASY TO USE.SALESMANS KNOWLEDGE WAS AMAZING
I would recommend this to a friendDecent Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run a little bit hot, and thermal paste job is kinda wacky but fixable.
I would recommend this to a friendGreat Computer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer! easy to upgrade an carry. Great processor and graphic card
I would recommend this to a friend