Customer Ratings & Reviews
- Model:
- i5505-A685GRY-PUS
- SKU:
- 6409419
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.0 out of 5 stars
- Display
Rating 3.9 out of 5 stars
Customers are saying
Customers are positive about the G5 15.6" FHD Gaming Laptop's performance, especially considering its price, and also appreciate its graphics capabilities and relatively easy upgrade options for RAM and SSD. However, customers are negative about the laptop's tendency to overheat and generate significant fan noise, along with its shorter-than-expected battery life and limited storage capacity. Some also found the laptop to be heavier than expected.
This summary was generated by AI based on customer reviews.
Very Problematic product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrendous experience... Waited two weeks for this "excellent condition" laptop. Received the laptop in plastic package; literally, without box, just the laptop and charging cable. The laptop was in rather poor condition. It was damaged appearance-wise. when I tried to set up the laptop, the keyboard isn't working properly and there was no mouse cursor on the screen. Called customer service on the phone, they can't provide a replacement since there is no more inventory. Very upsetting cause I missed out on all the good deals during labor weekend and I am stuck now with no laptop.
No, I would not recommend this to a friendHeadache
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop beagan giving me issues in the 1st hour after unboxing it. Wifi card was bad. Replace one had same issue. 2nd replacement had issues right after geeksquqd did a memory upgrade to 1 tera bite. Now theres no power receiving fron the charging cable. With means theres a short somewhere in laptop. Its going to be shipped to kentucky where geeksquad central is located. One headache after another. My 13 son needs it for school and other activities.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Themechanic31,
We appreciate you taking the time to leave us your valued feedback. We sincerely apologize for your experience. This is certainly not what we like to hear from our loyal customers. We are happy to hear that your issues have been addressed and will be remedied. We hope once you get your system back it will be working to your standards and ours.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Bday gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for bf he seems to enjoy for now. No complaints yet!
I would recommend this to a friendBest first laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop has been great! I have had no problems at all!
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and helpful to my student daughter
I would recommend this to a friendGreat machine for school and more
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson loves it. He is 17 and is all tech savvy.
I would recommend this to a friendHeadache from the word go.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this Computer and almost immediately started having problems with it overheating. Took it in so the Geek Squad could repair or replace it. They have had it for over 2 weeks now with no real prospect of when I can expect it back. When I called to Inquire about it the best suggestion the guy could offer was that I buy a new computer and then return it after I get the original back.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Sherman,
Thanks for your review and we're sorry to hear about the overheating issues that you had with your computer. There is a BIOS update that was released for this model that should help with your overheating concerns, you can find out more here: https://dell.to/3jgQlm6.
Please reach out to Dell's Technical Support Team for additional help: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
buyer beware on open box
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far this open box purchase has been a nightmare. the thing randomly powers down or winks out and cannott get the issue to duplicate when i bring it in while still under the warranty. I dont think i will purchase again from best buy as they refuse to stand behind the issues their product came with
No, I would not recommend this to a friendGet way to hot.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I won't say is a bad laptop, but the cooling system is horrible and thanks to that i tend to crash while gaming.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Chupi,
Thanks for your review and we're sorry to hear about the overheating and crashes that you've experienced with your computer. Dell has released an updated BIOS to help resolve these issues with your computer: https://dell.to/31CU4mu.
1. Update your computer BIOS to the latest version available
• Browse to the Dell Drivers & Downloads page:
• Ensure you have selected the correct Operating System
• Under Category, choose BIOS
• Locate the latest System BIOS
• Click Download and save the file to your PC
• Open File Explorer and browse to the location where you saved the downloaded file
• Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
2. Open Alienware Command Center
3. Click Thermal at the Active Default Theme and set it to Performance
4. Restart the computer
5. Once the computer boots into Windows open SupportAssist
6. Go to the Troubleshooting tab and click on I want to check a specific piece of hardware
7. Click CPU under CPU Devices
8. Select CPU Stress Test and click Run Test
9. Open the Alienware Command Center and go to the Fusion tab
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the computer's average temperature can be expected to be less than (≤) 100 ℃. If you have additional questions please reach out to Dell's Technical Support Team here: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Dont waste your $$$
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst piece of garbage to ever be made. I couldnt wait to get another laptop so I was pressured by a sales associate to purchase this one. Upon booting, I recieved multiple errors from the bloatwear preinstalled and when I tried to upgrade the laptop with more ram dedicatedly made for that laptop, it wouldnt even fire up. Its safe to say Ill never purchase from this company again.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear LUKE,
Thank you for taking the time to leave us your review. We sincerely apologize for the issues you have had getting your Dell G5 set up. Below I have provided a link to help resolve this issue. On that page, you can choose between, no power, no post not boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue.
Resolve boot up issues: https://dell.to/3sdfce6
After utilizing the troubleshooting options provided above, if this problem persists, please feel free to contact our support team here: 1-800-624-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Computer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheated and cracked the plastic and screen about to come off and the charger to easy to break
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Angel,
Thank you for your valued feedback. We apologize for the problems you have had with your Dell G5. We recommend reaching out to our support team at your earliest convenience so they can give you further guidance.
You can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best Regards,
Ashley@Dell
It does basic stuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not meant for actual gaming. My chromebook holds up better in games than this does.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Momof6,
We're sorry to hear that you're having performance issues with your gaming laptop. There is a new BIOS update for this system that we would recommend that you download to see if it helps with your computer's performance: https://dell.to/31CU4mu. I
f you need any additional help please reach out to Dell's Technical Support Team: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Just don’t!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would have a negative 10 if possible. The charging cord it came with broke within 5 months. The one del replaced it with because of my Geek Squad was not strong enough to charge it. I guess sending the computer back with it’s charger was against their computer. IDK! so my computer issue didn’t get resolved because Del had cheap power cords.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your review. We are sorry to hear that the charging cord your laptop came with broke so soon. We totally understand how upsetting that can be. We will surely share your input with our engineers for future product considerations. We have provided a link that you can use to check available adapters and chargers specific to your PC.
Charger and Adapter Compatibility: https://dell.to/2zrcr3l. If you have any other questions, feel free to visit the support page for your monitor.
Sincerely,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Terrible product for gamers.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Froze and restarted for every game I played, including League of Legends, Fall Guys, and Overwatch. I returned it 13 days after purchasing. Just bought the Acer Nitro 5, and it seems to be working much better.
No, I would not recommend this to a friendWould not recommend this itrm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Dell - G5 15.6" Gaming Laptop - AMD Ryzen 5 - 8GB Memory - AMD Radeon RX 5600M - 256GB Solid State Drive has many crashes. Sudden stops began a week after shipment. Best Buy did not honor the return because it was 6 days past the 14 day return policy. Definitively will not buy a product at Besbuy, and will not recommend anyone to buy any electronic device from Bestbuy either.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Edgar,
We're sorry to hear about the crashes that you experienced with your new computer. We'd recommend the following tips to help diagnose these crashes in the future:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/31CU4mu.
You can read the full article here - http://dell.to/2u98Cct.
If you need any additional assistance you can always reach out to Dell's Technical Support Team here: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Lop top games
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Intel the play games to other interaction on screen or tv to down and reflect video games
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for taking the time to share your experience. We are sorry to hear that your G5 has not met all of your expectations. We would love to assist you with any troubleshooting needs but would need a little more information. Please feel free to reach out to Dell Support directly at 1-800-264-9896.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Dell G5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well Best Buy wanted my review pretty badly so here goes. The Dell G5 is fine but if you buy anything from Best Buy don't give them your email or they will spam you over 100 times each month. Best Buy leaves me with no option but to mark them as spam and switch to paperless.
No, I would not recommend this to a friendbad buy on my part
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this out-of-the-box laptop hoping to get a "good bargain", but I was pretty disappointed. The system would lock up and sometimes the computer would reboot itself in the middle of some pretty simple tasks. I traded it in for a more suitable purchase for my needs.
No, I would not recommend this to a friendPower cord/software issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software kept blacking out the screen and power cord was not working. Computer kept saying the power cord was not compatible. Had to return within a week.
No, I would not recommend this to a friendHmmm.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HDMI port never worked. Screen shots hardly works. It's a waste of money. Geek Squad said since I didn't buy protection there was nothing they could do. When playing games, most times the page shuts down by itself.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello MunajiD,
Thanks for your review and we're sorry to hear about the HDMI port on your computer not working. You can check to make sure that your video drivers are up to date here: https://dell.to/343Bruu.
Best,
Bryan@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896