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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 465 reviews

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Rating by feature

  • Battery Life

    Rating 3.6 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.0 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers consistently note the strong performance and impressive graphics capabilities of the G5 15.6" Gaming Laptop, along with positive feedback on its SSD speed and backlit keyboard. However, many reviews cite significant drawbacks regarding its heat generation, battery life, and fan noise. Some also mention concerns about the build quality and weight of the device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 465 reviews
  • Pros mentioned:
    Graphics, Speed, Ssd
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Mid Level Gaming Laptop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first AMD gaming computer. The Dell G5 15” Gaming Laptop incorporates the Next Gen AMD Ryzen 7 4800H Mobile Processor with integrated Radeon Graphics plus AMD GPU Radeon RX 5600M graphics. This makes for a very good system of integrated components designed to work perfectly with each other. Game play is sprightly, handling intense graphic scene rendering with ease. The overall combination of components is well balanced. The physical weight of the computer is on a par with other medium level game machines. This laptop has a variety of ports and a reasonable amount of RAM and SSD space. The RAM is adequate for games, but I would like more RAM for 4K or higher video editing along with more SSD. It provides good battery play time and is of moderate weight in a reasonably rugged shell. The 144hz refresh rate is nice but NITS could be higher. I wish it could do full 3D real time raytracing. I would have liked a solid color case like black instead of gray, but that has nothing to do with game play. – great playable machine!

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    great gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop. Fan noise can get loud but it keeps the laptop cool. Can run games very easily.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat

    Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop on Thursday. It overheats even with plenty of airflow between the computer and what it's sitting on. The battery life is terrible. Two hours being unplugged and it almost dies. I'm calling to see if I can get a refund. This laptop is not worth the money it costs.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello MariS,

      We are sorry to hear that your G5 did not quite meet expectations. We really do appreciate your feedback and will use it to help improve our current and future products. If system thermals are of concern, you can prioritize cooling by opening the Alienware Command Center application that came pre-installed with your device and select the 'Cool' thermal profile. You can view the full article here - https://dell.to/2XAULtU.

      Keep in mind that our G5 follows Intel performance design guidelines, which can lead CPU temperatures to reach 100°C to output top in-game performance. We fully warrant the product under these conditions. We do recommend contacting us when you see CPU temperatures rising beyond 100°C on Alienware Command Center.

      If you come across any further questions, issues or concerns, feel free to contact Dell Support at 1-800-264-9896.

      Best regards,
      Wendy C. Dell

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Dell G5S Works like a charm

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 8 year old love it! Had another Dell that was a lemon and exchanged it for the G5S that works like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 2 out of 5 stars

    Gets really hot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is good for the price and the AMD combo works pretty good. I'm but still it gets to 95° c when you're gaming with full CPU and CPU performance with this kind of high for a normal laptop. I returned it but if the temperature isn't I issue for you this is a pretty good laptop.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Tilted,

      Thanks for your review and we're sorry to hear that you decided to return your gaming laptop. There is a BIOS update that Dell released that should have helped with the temperatures that you were experiencing. We hope that you'll consider Dell again in the future.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life, Fan noise
    Tech Insider Network Member

    Rated 4 out of 5 stars

    good basics, decent gaming

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lets just say I like this laptop and not love it. First off, the design is a little lack luster with the plastic design but if you are just for the innards then that is fine. For all the basics such as office, spreadsheets, video streaming, and web browsing, it works just as good as any laptop would be expected. It runs quiet and cool for basic operations. The screen is a decent size and clear for viewing. For gaming it is just a tad above average. I like the processing speed for graphics which is displayed smoothly although there were a few lag hiccups on a few games. I played on both cpu and gpu settings to see if there were any differences. I am assuming the lag was from not switching the Gforce on. The laptop did heat up significantly when in intensive gaming, The fan was pretty loud when playing but did dissipate a bit of heat. I am not a fan of the speakers at all. There is a lack of full sound and they point downwards a bit from the keyboard. A headset or external speakers are definitely needed to enjoy fully. The keyboard is probably my favorite of this laptop. The keys are soft and responsive along with the trackpad, No complaints there. With the addition of the Alienware Command center settings is where this laptop is set apart. You are able to tweak settings for various software and cooling settings and most noticeable the color settings of the RGB keyboard. You can make the keyboard light up interactively with game play which is interesting or just change the colors to suit your desires. The battery life is short when not plugged in and heavy use is involved but that is not a major concern for me as I usually leave it plugged in when streaming or playing. It is not the most compact laptop for on the go although it is capable of such. All in all, for my needs and wants this laptop gets the job done especially with working from home and the occasional reprieve game/streaming break.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one we purchased would not turn on. Had to go back to the store and exchange for a new one. No problems with the new one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the torment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it twice. Didnt work twice. unlucky. Blue screens every time you play games.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Veigar,

      We're sorry to hear about the issues that you had with your new computer. There is a BIOS update available for your computer. Please view the support steps on this site for your model in order to troubleshoot the errors that you are experiencing: https://dell.to/3jgQlm6.

      Please reach out to Dell's Technical Support Team for additional help: http://dell.to/2sH7Qlm.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop performs as advertised and, so far, I am able to play the games I have downloaded without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Grear computrr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, had nice specs also was excellent in durability and just overall performance

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for our 12 year old!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. Was very easy to set up and our daughter is thrilled with the speed she has playing her games! Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Dell G5 15.6 Gaming Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Machine Does what it was designed for and works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using it for my engineering school and it’s mostly good just has some problems freezing up when I’m running a programming app. Otherwise it’s good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal with Open box certified computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great computer so far. I found it available as a certified open box. I have had no issues with it and am enjoying playing games again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worst choice i ever made

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad experience. The laptop heats up and cant do any heavy work on it till i installed a software to limit the power to the CPU. But then the clock wont go last 3.3ghz as it will start heating up if it does. The CPU is awesome, but the hyper shift is comply messed up. At desktop at idle I see 50 to 70 going up and down. You are better of buying this CPU with Nvidia GPU as the GPU is heating up for no reason

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      SKD007,

      Thanks for your review and we're sorry to hear about temperature that you're experiencing with your new laptop. We'd recommend updating the BIOS and troubleshooting with the steps on this page: https://dell.to/3jgQlm6.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great computer for the price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love's his new computer!! Is fast and great for school and gayming.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop for gaming or work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for gaming or multi tasking work. I use a lot excel and access and with this machine It perform well.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Dell laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming laptop, enjoy the graphics and easy set up. I recommend for all laptop gaming users.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Bang for Your Buck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent gaming laptop, not the best battery life but overall no complaints other than that.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Dell G5 5505

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beefy beefy runs and plays all the games I want without any issue . Can’t beat it for the price !

    I would recommend this to a friend