Customer Ratings & Reviews
- Model:
- i5505-A753GRY-PUS
- SKU:
- 6409421
Rating by feature
- Battery Life
Rating 3.6 out of 5 stars
- Speed
Rating 4.2 out of 5 stars
- Display
Rating 4.0 out of 5 stars
Customers are saying
Customers consistently note the strong performance and impressive graphics capabilities of the G5 15.6" Gaming Laptop, along with positive feedback on its SSD speed and backlit keyboard. However, many reviews cite significant drawbacks regarding its heat generation, battery life, and fan noise. Some also mention concerns about the build quality and weight of the device.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Laptop in August and I decided to give it time to review. I have no complains so far but I only do light gaming
I would recommend this to a friendTV purchase and TV mounting service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with the quality of customer service, shipping, and installing of my new flat screen tv on the wall.
I would recommend this to a friend- Cons mentioned:Heat
Gets hot and crashes
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since day 1 it gets hot and shuts down when playing Overwatch. At this price point and how it’s marketed (gaming laptop), it should be able to run games without shutting down or purchasing another product such as a cooling mat. Not satisfied with performance per dollar.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your review. We're sorry about the trouble you have encountered with the system thermals and the performance of your G5. To make sure we can help with improving performance overall, we would recommend checking to ensure that the latest BIOS is installed on your system. You can download the update here - https://dell.to/3yGBDwt. We hope this helps with any overheating issues that you are experiencing. If the issue persists after updating your software and drivers, we invite you to contact Dell Support at your earliest convenience at 1-800-264-9896.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what i've been looking for great gaming laptop for my gaming i would recommend anyone to buy this product
I would recommend this to a friendBad product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow to turn on. The main motherboard died on 06/20/2021. Now it is under repairing.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your review. We're sorry about the trouble you have encountered with the performance of your G5 and the non-functional motherboard. We really do appreciate your feedback and glad to learn that your product is being repaired. If you have any other questions, feel free to review the product support page for your G5.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Laptop for church financials on guickbooks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to handle all the needs I have for it although I plan on using it for quickbooks but have not installed it yet
I would recommend this to a friendAmazing laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this now over a year and it’s an amazing machine!
I would recommend this to a friendDell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant say I have any problems or issues, I've loved my laptop and has done everything I've wanted it to do.
I would recommend this to a friendBut why
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am confused by the need to have a fifty character review. I already took the time to rate ot 5 stars.
I would recommend this to a friendGreat gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's handled everything i have thrown at it on high at 180p 60fps. Lot's of nice features. Very competitively priced.
I would recommend this to a friendGreat value gaming laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop provides a great value for an entry level gaming laptop with a 5600m video card.
I would recommend this to a friendlooks are deceiving
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This PC looks good but there a few issues For a gaming machine i expected a bit more. Just the Launching of fort nite put this thing a cpu temp of 175-180F it probably doesn’t help that the cooling fans are blocked by the screen. Hot air blowing on the screen good job dell. ended up returning it and bought a HP tower. Not For playing Fortnite
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We're sorry that your experience with your gaming laptop was not what you were hoping for. In the future with Dell gaming laptops it's important to note that the Alienware Control Center can help you monitor and maintain thermals on your computer. You can choose a thermal profile that's right for you based on your use cases. We're sorry to hear that you ended up returning your gaming laptop but we hope that you'll consider Dell again in the future.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Heat
GARBAGE PC DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would give 0/5 if possible. My main issue with this machine is that it overheats to Dam easily only had mine for less than 2 days and already had it hit 100C anytime I try to do something.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for taking the time to share your response. We are extremely sorry to hear that you're experiencing an overheating issue with your G5 and we understand how upsetting this can be. We would love to assist you right away and here are some tips that can help prevent overheating from happening:
1. Prioritize cooling by opening the Alienware Command Center application and select the 'Cool' thermal profile.
2. Ensure that you're running the latest BIOS. An out-of-date BIOS can cause thermal's issues. You can download the update here - https://dell.to/3nz3rQR.
We recommend following the steps above to resolve your overheating issue. If the issue persists, please contact Dell Support at your earliest convenience at 1-800-264-9896.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Best Buy!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for what I Bought it for, graphic designing. Even better after adding more GB.
I would recommend this to a friendExcellent Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, laptop doesn’t get hot when I’m working on Homework and playing games. Very good laptop.
I would recommend this to a friendDisplay disappoints. Software glitchy.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've gone through multiple Windows resets and back ups to get this thing working well. When it works well, it's a great budget laptop that also gets general gaming done. My display broke a month after the warranty ran out. Now it's a glorified home pc...
No, I would not recommend this to a friendSuch a fast computer!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my son for gaming and for school and it’s perfect!!!
I would recommend this to a friendGREAT LAPTOP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MY GRANDSON RECEIVED THIS FOR X MAS. HE LOVES IT. HE DOES HIS HOMEWORK AND PLAYS GAMES ON IT.
I would recommend this to a friendWorks well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well with drawing tools. haven't tried too many other things at the moment.
I would recommend this to a friendComputer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good! I like it alot It is a very nice computer. Easy to use. Great computer!
I would recommend this to a friend