Customer Ratings & Reviews

Whydoineedanamefor,

We're sorry that your computer is overheating. There is a BIOS update that we'd recommend that you download for your computer in order to help with the overheating concerns: https://dell.to/3jgQlm6.

If you need to diagnose your Blue Screen Errors you can follow these steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/343Bruu.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Hello Mike,

We are sorry to hear that you are experiencing difficulties with your G5. Provided the issue is hardware related, it may be repaired/replaced if covered under its limited warranty. We recommend contacting Dell Support for further assistance in this case. They are available online, over the phone, or via email for your convenience,

Best Regards,
Anthony P.

Hello EdNib,

Thank you for your review. We apologize for the trouble you have come across with your G5. We really appreciate your feedback. We apologize for your experience and have provided steps below that can assist with your startup issues if needed in the future.

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello WilliamHensley,

Thank you for your review. We are sorry to hear that the performance of your system is not quite meeting expectations. Considering the Radeon RX 5600M GPU paired with the Ryzen 7 CPU is expected to perform at up to 60+ FPS on the latest AAA titles, it would be abnormal for it to deliver anything less. We recommend you download and install the latest BIOs, drivers, and software with the SupportAssist application that came pre-installed with your system to ensure you have the most optimized experience to date.

If your performance issues persist, you are more than welcome to reach out to Dell Support for further assistance.

Best Regards,
Anthony P.

Hello William,

Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.

For additional support, please call Dell directly at 1-800-624-9896

Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam

Hello PortableHardDrive,

Thank you for your review. We're sorry about the trouble you have encountered with the performance of your G5. To make sure we can help in the future there are steps below that can be used to improve performance overall.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Okayyy,

Thank you for your feedback and review. We are sorry you're having issues with your battery and screen. Below are steps that can assist with maximizing and troubleshooting any possible issues with your battery.

1. Press the Windows key + R on the keyboard.
2. In the Run dialog box, type Control and press the Enter key on the keyboard.
3. On the top-right corner, in the Search box of Control Panel, type Troubleshooter and then click Troubleshooting.
4. Under System and Security item, click Power.
5. If you still have issues with your battery life this link can be used to help with power: http://dell.to/34UUp6t.

Lastly, If your screen still has issues, this link can be used to help run further steps and provide more in-depth information: http://dell.to/2XeDTdr.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Hazel,

Thank you for your review. We apologize for the issues you have encountered with your audio input and performance of your G5. We suggest running the suite of tools found within the 'Alienware Command Center' application that came pre-installed with your PC. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This usually ensures you have the best experience to date.

You can read the full article here: https://dell.to/3jgQlm6.

Best regards,
Wendy C.

If the issue persists, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Wowgamingcard,

Thanks for your review and we're sorry to hear that your new laptop is not working as well as you hoped it would. There is a new Video BIOS that was released for your computer and we'd recommend making sure that this is up to date once you receive your computer back from being repaired: https://dell.to/374WuyC.

Best,
Bryan
1-800-624-9896

BigDano,

Thanks for your review and we're sorry to hear about the dead pixels on your new laptop. Please take a moment to review Dell's Dead Pixel Guidelines here: https://dell.to/2lCLW0I.

Best,
Bryan
1-800-624-9896

Only007,

We're sorry to hear about the performance on your new gaming laptop. There is a BIOS update for this model that will help improve the overheating and performance issues that you had while you owned this system. We're sorry that it did not meet your needs and that you decided to return it but we hope that you will consider Dell in the future.

Best,
Bryan
1-800-624-9896

Albert,

Thanks for your review and we're sorry to hear about the connectivity issues that you're having with your new computer. Here are some tips to help with your connection:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896