Customer Ratings & Reviews
- Model:
- G7500-7194BLK-PUS
- SKU:
- 6419696
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.3 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the G7 15.6" 4K Gaming Laptop's OLED display and its impressive performance, noting the excellent graphics capabilities. However, many users report issues with overheating, and some express concerns about battery life, fan noise, and frame rates in games. The laptop's weight is also mentioned as a potential drawback by some customers.
This summary was generated by AI based on customer reviews.
had problems it over heated
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am sorry i had to take the laptop back for it was always feeling very hot. Put a fan under it buy did little. Called Geek squad about this problem and they said to bring it back.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .huey67,
We're sorry to hear about the overheating issues that you're having. We'd recommend visiting this page for the BIOS update that's available for your computer as well as troubleshooting steps: https://dell.to/3jgQlm6.
Best,
Bryan
1-800-624-9896
A giant pile of crap.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats and shuts off randomly. I wouldn't recommend this laptop to anyone. My son uses it to pay games. Not worth it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Jeuvin,
Thanks for your review and we're sorry to hear about the overheating that you and your son have experienced with your new Gaming Laptop. We'd suggest updating the BIOS and using the troubleshooting tips found on this site to help with your concerns: https://dell.to/3jgQlm6.
Best,
Bryan
1-800-624-9896
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not satisfied with this laptop. Started overheating to the point I could not touch the keyboard. Maybe I had a lemon but this put a bad taste in my mouth.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Jpmoney2009,
Thanks for your review. We are sorry to hear that your laptop is running a little warmer than you would like. Your feedback is sincerely appreciated. We would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series released in the middle of April and you can download the update here - https://dell.to/3eFBReu. We hope this helps with any overheating issues that you are experiencing.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Broken computer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because it would not boot the next day after getting it. It is a Dell so I believe this is just one of those one offs.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Shane,
We appreciate your valued feedback. We are sorry to hear you have some issues with your Dell G7 not booting up and ultimately decided to return the system. If you experience this issue in the future, I have provided a link to help resolve this issue. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue
Resolve boot up issues: https://dell.to/3sdfce6
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Did not work good for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son. He said it did not work good for gaming. His older gaming desktop works better. Returned and purchased a new gaming desktop instead.
No, I would not recommend this to a friendBlack screen Dell logo
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't even had it a year and i have had to reset/recovery key twice. I will never buy from dell again. Horrible PC.
No, I would not recommend this to a friendcomputer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer was terrible. It kept turning off and would not come back on. We returned it and purchased a completely different brand.
No, I would not recommend this to a friendDent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it open box there was a dent and as soon as my return date is up the laptop screen does not work funny coincidence
No, I would not recommend this to a friendMy first purchase on Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My "like-new" laptop was delivered with scratches, dents in a terrible package. It was apparently heavily used
No, I would not recommend this to a friendMy crappy laptop
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good computer, dosent have good graphics. 3 months in and I want a return.
No, I would not recommend this to a friendDell PC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a headache the entire time. It’s advertised to run games that it cannot
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Chris,
We're sorry that your new gaming laptop is not living up to your expectations. There was actually a recent BIOS update released for your computer that may help with the overall performance: https://dell.to/3jgQlm6.
If you have any additional questions you can follow up with Dell's Technical Support Team: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
- Pros mentioned:PerformanceCons mentioned:Heat
Get all the updates
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got this laptop and try running PUBG, it has extremely low fps and instantly heat up to be unplayable. After installing the latest BIOS and drives, also going into Alienware Command and set the default to "Thermal Cool", it's able to run everything in ultra without any issue; fan noise stays ok and CPU/GPU stays around 70-85 degree C. A powerful laptop that just needs cooling oriented firmware and settings.
I would recommend this to a friend - Pros mentioned:Performance
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for gaming and streaming it runs kinda slow over time still great
I would recommend this to a friend - Pros mentioned:Performance
Heavy duty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! Used it for complex graphic design jobs and it kept up with the entire Adobe suite without a problem!
I would recommend this to a friend - Cons mentioned:Heat, Weight
Great Resolution but poor gamming experience.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great resolution but provides for a poor gamming experience. Computer gets really hot by monitor. Kind of heavy and charger is way to big. My biggest compliant is that when playing fortnite at 4K I get only 30 frames. The game looks amazing, but 30 frames is not enjoyable. At 1080, I was getting around 100 frames. Which is fun, but I feel like this computer is advertised as 4k and 144. I thought the specs of gpu and i7 would allow for a better experience. I'm feeling really let down.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for taking the time to leave a review. We are sorry to hear you are experienicng issues with the heat of this PC. Below I have provided steps and a few links that should resolve this issue you are experiencing.
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents regularly.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG
Overheating:
1.Flashing the system BIOS to the latest version on the computer can help resolve the issue. The Dell BIOS is responsible for managing fan speeds related to dynamic cooling and the performance of the system. To download and install the latest BIOS:
2 . Browse to the Dell Drivers & Downloads page:
3. Support Site Drivers Page
4 . Ensure that you have the correct System Typeset
5 . Select the Operating System
6. Under Category, select BIOS
7. Locate the latest System BIOS
8. Click Download and save the file to your computer
9. Open File Explorer and browse to the location where the downloaded file is saved
10. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
Full article: https://dell.to/3mpRxFr
Additional troubleshooting: http://dell.to/2Z6OWGl
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
- Cons mentioned:Battery life
Gaming Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life doesnt last long and not very good for travel
No, I would not recommend this to a friend - Pros mentioned:Oled display
Best investment in a laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t hurt your eyes!!! Great but I would highly recommend this product.
I would recommend this to a friend - Pros mentioned:Graphics
Overheats but still an amazing computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this gaming laptop as my first ever gaming computer. The graphics are breathtaking, the sound is amazing, the lights are awesome and I love how customizable they are. My only issue is when gaming, the laptop overheats to the point where the top of the keyboard is too hot to touch. Buying a cooling pad to help our but it doesn't make me love this laptop any less!
I would recommend this to a friend - Pros mentioned:Performance
Great value once updated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased excellent open box, ran all updates and ran dell command updates to install all the specific software for this model. The build quality is definitely an upgrade over the previous g7. Ran Cyberpunk and borderlands 3 for about 4 to 5 hours on high nearly max on both games. Max temp on gpu and cpu hovered around 65c to 67c No cooling fan, laptop sitting on a table, plugged into power. This is after running all updates and bios updates. Cpu stayed consistent at 2.6ghz and gpu was hovering around 1390-1700mhz while plugged in 99% utilization. No thermal throttling and being a thin,metal body it’s fairly hot to the touch but nothing that would cause damage. Seems to be plagued with the dell hate of overheating. tbh this was a great deal and in my time that I’ve had it it’s not going past those temps. Display is gorgeous and this is perfect for gaming, not competitive gaming. wouldn't mind a high refresh rate. But I would rather take the OLED display. Hopefully high refresh rate OLED will be a thing soon enough on laptops.
I would recommend this to a friend God
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.God loptop am lake super sloptops next bay same bay dell
I would recommend this to a friend