Customer Ratings & Reviews

lou19,

Thanks for your feedback. We're glad that the speed of the computer has gotten a little better for your son. If you experience slower speeds in the future you can run the Windows Performance Troubleshooter here:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Sheldon,

Thanks for your review. We're sorry to hear about your computer's battery not lasting as long as it used to. Here are some tips to consider:

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

If your computer's fans continue to run loud we'd recommend trying to update your computer's BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

You can read the full article here - http://dell.to/2ENlXfz.

Best,
Bryan
1-800-624-9896

Hi Gerald,

Thanks for your review. We're sorry to hear about the trouble that you had with Windows. We'd recommend reaching out to Microsoft if you continue to have any additional Operating System concerns: http://bit.ly/2KBOM4c.

Best,
Bryan
1-800-624-9896

Hi Stev2001,

If you'd like to see if there are ways for your computer to run faster we'd recommend running the Windows Performance Troubleshooter:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

mbhurley,

Thanks for your review. We're happy that your computer is working well for you. If you have questions you can visit our Product Support Page here: https://dell.to/2G7CcU6.

Best,
Bryan
1-800-624-9896

Hi Valued Customer,

We're sorry that your new computer is not meeting all of your needs. We'd recommend running the Windows Performance Troubleshooter to see if there are ways to speed up your computer:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

We hope this helps your computer perform better for you.

Best,
Bryan
1-800-624-9896

Golfms,

Thanks for your review. We're sorry to hear that this laptop is not meeting your needs. Please consider running the Windows Performance Troubleshooter if you'd like to try to speed up your computer:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Khozem,

Thanks for your feedback and we're happy to hear that your laptop is working well for you. If you'd like to find out more about your laptop you can always visit our Product Support Page here: https://dell.to/2G7CcU6.

Best,
Bryan
1-800-624-9896

Justaguy,

We appreciate your review. We'd recommend removing some pre-installed programs that you may not use. Here are some programs to consider: https://dell.to/2JruiaG. This should help free up some space on your computer.

We'd also recommend storing files in the cloud using Microsoft OneDrive.

Best,
Bryan
1-800-624-9896

Andy,

Thanks for your review. We're sorry to hear about the issues that you've experienced with your computer so far. If you continue to have Blue Screen Errors you can diagnose them with the following steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2M6byO8.

You can read the full article here - http://dell.to/2u98Cct.

If you have issues with your computer freezing, here are some steps to try:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

Lastly, if you want to re-calibrate your mouse so that it is more responsive, you can follow these steps: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896

Patchenk,

We're so happy to hear that your computer is running well for you. If you have questions about your computer you can check our Product Support Page here - https://dell.to/2G7CcU6.

Best,
Bryan
1-800-624-9896

Raina,

Thanks for your review. We're sorry to hear about the overheating and performance issues that you've experienced with your computer. We'd recommend the following tips to help with the overheating concerns:

Tips for Proper Usage:

1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

You can read the full article here - http://dell.to/2uJ8AdG.

If you continue to experience issues please reach out to Dell's Technical Support Team here: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Jimv,

We're sorry that your new laptop is not meeting your needs. We'd recommend contacting our Technical Support Team for additional assistance. You can also view our Product Support Page here: https://dell.to/2G7CcU6.

Best,
Bryan
1-800-624-9896

K0904,

Thanks for your review. We're sorry to hear that your computer is not meeting your needs. If you'd like tips on how to keep your computer operating at a cooler temperature we'd suggest following these tips:

Tips for Proper Usage:

1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

You can read the full article here - http://dell.to/2uJ8AdG.

Best,
Bryan
1-800-624-9896