Customer Ratings & Reviews
- Model:
- ECP3630
- SKU:
- 4372109
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the espresso quality and ease of use of the Espresso Machine with 15 bars of pressure. The size and price are also appreciated by customers. However, some customers have reported issues with leakage and the steam wand.
This summary was generated by AI based on customer reviews.
Not so great machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't even work this machine. It is not easy as it seems. I tried to let hubby help me with it, and he didn't get so we put it back in the box. I wish it were easy to work with this machine; it was too difficult. I was looking forward to making espressos, I rather just use a coffee machine at least it is easy to use.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Leaking from the drum
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The part where the water comes through into the espresso cup started leaking at about the 14 month mark. I tried cleaning it up myself then took it to a local repair shop to get it assessed, and they told me it would be cheaper to buy a new machine. Delonghi was very unhelpful and wouldn't replace it or repair it even though it was a manufacturing defect. 100% will not buy delonghi again
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello NS01,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, at 1-800-322-3848.
Thank you.
Horrible product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.well, let me give you my review I have a dual expresso/coffee machine. This machine the best way to express is HORRIBLE!! I have had to return it 3 maybe 4 times because it does not last the first one broke before the year warranty got a replacement it broke actually received another one as a gift it broke I returned it broke again the one they sent me lasted 2 weeks or so so they sent me another and then this machine lasted around 5 months thoughtI was gonna make it but on Christmas day De'longhi strikes again it broke warmer does not stay hot. and this last time they said there would be no warranty on this item. Thank God I kept my Ninja pot because it works great. We don't overuse it I have checked my power outlet. I am at a loss for words. for what this cost they should be ashamed of the product.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Vito,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
na
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes time to strain the coffee, the pressure does not come out
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello user104225,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.