Customer Ratings & Reviews
- Model:
- COM530M
- SKU:
- 12373183
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
to a friend
Trouble from the start!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used the coffee maker side of the machine 3 times and it stopped working! The espresso sode works but not the coffee side. Again, used only 3 mornings!!!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Nice All-In-One Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice all-in-one machine for the money. I wish I would have remembered to get the one with the stainless craft.
I would recommend this to a friendwould definitely buy again!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic! if you read the instructions and actually wait for the steam to be hot everything works as it should! only downer is the box shows the two small cup for espresso but they are not included just to show!
I would recommend this to a friendNot what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On/off light keeps flashing after the machine is warmed up and coffee has poured. The same thing happens with the milk frothing button. Disappointed.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Takes your coffee to a tastier level!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! I'm not even running a premium espresso bean through the machine and it a smoother better tasting cup of coffee. I run the espresso, top off with a bit of hot water and add my cream. YUMMO!
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you continue to be fully satisfied with our De'Longhi Combination Coffee and Espresso Machine. Thank you.
Clunky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of where you fill the water tank. Inwould rather have a tank i can remove and fill it.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello AlanC,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Purchased a second one…great buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brews quickly, accurately and tastes great. Set up with ease and takes up much less room than 2 devices.
I would recommend this to a friendSo disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked this machine with the option for coffee and espresso. The function for heating the water for the espresso is shown as a flashing light and then goes solid when it's hot and ready to brew. The light is solid as soon as you turn it on. It worked properly 4 times and then stopped. This is the second machine with the same issue. We will be returning it and looking at some other brands. We had contacted De Longhi and were told to try a reset, that worked once.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you are still experiencing issues with your Combination Coffee and Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to reconnect you with one of our friendly specialists who will be happy to troubleshoot your device directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Meh- you get what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The coffee pot leaks when you pour coffee and the espresso is lukewarm. When I called De'Longhi customer service, they recognized that they have gotten a lot of calls about both issues. They explained that the coffee pot does not have a design flaw, but that it's mean to be poured like you pour beer. Which makes no sense. I tried it and it still leaks all over my counter. And then they gave some excuse that espresso is supposed to be lukewarm and that the temperature of the cup is the reason for that.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are very sorry to hear you had this experience with our Combination Coffee and Espresso Machine! We understand you have reached out to our support team already, but if you require any more assistance finding a unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Coffe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The expreso doesn’t stop on its own that’s my only issue other than that works fine
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Decent machine.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked as needed, bought the 2yr warranty with it and 2 months out of warranty the machine broke and turned itself on and flooded my kitchen. Mind you the power switch was off. Bestbuy won’t help at all.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Don't recommend.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first this machine was awesome, the coffee was great, 6 months later after descaling the drip coffee side and doing everything instructed, the drip coffee won't work anymore. no matter what I do the water is just sitting in the reservoir. I'm gonna have to contact warranty to either try to fix it or get a new one. I'm so disappointed given the price paid.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Alline, thank you for sharing your experience with us. We are sorry to hear your unit is experiencing some technical difficulties. We would love to look into this matter and see what may be causing this. Please feel free to contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard and speak to one of our lovely brand specialists. Thank you.
Absolutely love this product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is easy to use and the quality of a fresh cup of coffee is worth the price tag.
I would recommend this to a friendTried and failed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this machine 3 weeks ago and gave it a chance. I will now be returning it. Pros- it makes coffee, espresso, and steams. Cons - it makes bad coffee, bad espresso, and doesnt steam the milk. just shoots angry water at it. The time I've wasted giving this garbage a shot, i will never get back. The youtube videos trying to work with it. The sunken cost fallacy is real. Save yourself from making the same mistake. The 1 star reviews are real. I will be rebuying the ninja coffee maker i had before.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
A bit disappointing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look, the product but it started to descale itself and now it doesn't stop.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello IvanH,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
All-In-One Coffee Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing all-in-one coffee/espresso maker! Coffee is ready in less than 5 minutes and easy to clean up.
I would recommend this to a friendDelonghi Machine Dont Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have this machine in December 2023. We called customer service and we even have the video call showing the problem of our machine. The steam coming out and she said it not normal. According to her there is 2 yrs warranty on the machine. So we sent the proof of purchase then we followed up. another customer rep said its only one year. They wont honor the first rep and she said a supervisor will call us. We waited and waited no call at all. So meaning their machine only works for one year So please dont buy this machine
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Awesome Coffee Maker
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted to get away from the K-cups and this has been the perfect solution! :)
I would recommend this to a friendfirst espresso coffee machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This coffee machine has a strong plactic smells when brewing coffee, didn't enjoy bad smells in the morning. The tastes of the express coffee is tasty though.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Badger, we are sorry to hear your unit was giving off an odd odor when brewing your coffee. Upon first use, this unit may give off a slight odor due to the new components. Your satisfaction will always be our top priority, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website if you have any questions or concerns regarding your unit. Our website is www.delonghi.com Thank you.
Don’t count on the frother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to exchange this machine for 2 reasons 1- the frother doesn’t work well & I have to make sure there is no water getting in to my milk, even I was told to wait until flashing stops but still I see water sprays in my cup so I don’t use the frother any more and just heat my milk on stove. Cappuccino maker is ok you just need to make sure the flashing stops before pressing the cappuccino button Coffee section have no issues With all these has been said the one I exchanged for has EXACTLY same issues with the frother.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Betty,
we are sorry to hear this was your experience with our Combination Coffee and Espresso machine, and to learn of your difficulty with the frother is disappointing. We understand this has caused you to return the machine, however, if we can assist you with choosing a more suitable model for your needs, we are happy to do so. Please feel free to contact us Mon.- Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-866-528-8323 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.