Customer Ratings & Reviews
- Model:
- COM530M
- SKU:
- 12373183
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
to a friend
Crapped out after one year!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked fine for exactly one year. Everything you would expect it to do. Unfortunately, 4 days, yes 4 days, after the one year warranty expired it crapped out! On average this was used about once per day. Now it doesn't work at all. For the kind of money we spent this should last a lot longer than one year. Spend your money on something else as we doubt the warranty will be honored anyways.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to learn about your experience with your Combination Coffee and Espresso Machine, and to know your unit did not last to your expectations is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Love
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product! Gotta have gift for anyone. Love
I would recommend this to a friendCoffee
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The coffee system was really great and have enjoyed since purchase.
I would recommend this to a friendLook elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews. I didn’t and now I’m left with a crappy coffee maker. The coffee pot side is okay, it’s nothing great. The espresso side, garbage. The coffee hardly comes out warm (even following all instructions to a tee) and worst of all my steam wand doesn’t even work (I believe there is a blown fuse, the light won’t even turn on) after the second time using the espresso side. Unfortunately I didn’t use the espresso side within my return period and I’m now stuck with a broken espresso maker.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Caleb, we are very sorry to learn about your experience with your Combination Coffee and Espresso Machine, and to know your steam wand is not functioning is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
De'Longhi Coffee-Espresso Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are really enjoying our coffee/espresso machine. WE RECOMMEND THIS PRODUCT.
I would recommend this to a friendGood quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Using it for a year now and it works perfectly
I would recommend this to a friendDied the week the warranty expired...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has its quirks but operates well on most occasions. Gave a 2 star review because the heating element went out literally the week the warranty expired. De'longhi was unwilling to work with us on a replacement unit so going back with a more reliable product like Cuisinart.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .We appreciate you taking the time to bring this to our attention.
We are sorry to hear your experience thus far has been unacceptable. We always try to excel and offer the best experience possible. Best of luck with your new unit.
Makes wife Happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas present for my wife! Only regret, she’s late for work a lot!
I would recommend this to a friendLove it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using it every day. Works great, and looks great in our kitchen. Definitely recommend it.
I would recommend this to a friendgood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good coffee maker but not sure what they force a review to get best buy points
I would recommend this to a friendEspresso side will not stop descaling on it's own
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine worked well for about a year, drip coffee worked fine but the espresso side of the machine has been a struggle to work with. One day the machine went into descaling mode and it has not stopped descaling on it's own since then. We need to leave the machine unplugged when not in use in order for the machine not to go into descaling mode and ever since the machine no longer makes good espresso coffee. We've followed the decaling process correctly multiple times in hopes for the machine to reset and after a few days it'll automatically go back into the descale mode on it's own. A very frustrating experience for the money spent on this machine
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello RodrigoS,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Beautiful but a little too complicated...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its beautiful to look at but a bit too complicated to work with.... We have use other brands and can easily set it up and begin enjoying coffee but this one, maybe because of the digital display is hard to configure the water it need for the type of coffee you want. We exchange it for the simplert one with analog controls and it works great.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, while it's great to hear you found our Combination Coffee and Espresso machine beautiful to look at, we are sorry you found it complicated to work with. We understand this has caused you to return the machine, however, if you need assistance with the machine you replaced it with, we are happy to do so. Please feel free to contact us Mon.- Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing for the price. My wife and I use it everyday. The only issue we have is that the “foam”‘ doesn’t get hot enough
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you and your wife continue to enjoy making delicious drinks with our De'Longhi Combination Coffee and Espresso machine. Thank you.
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been really nice to get a product that has actually been as advertised and more!
I would recommend this to a friendworst than single expresso
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ihad the single one expresso and it works much better
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you were not fully satisfied with our Combination Coffee and Espresso machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our coffee specialists who will be happy to troubleshoot your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Coffee machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas gift to my son and he likes the way it makes coffee.
I would recommend this to a friendDON'T DO IT!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the very best Item I've purchased, it is very grade B plastic and the if I could have returned the item I would have. I ended regifting and giving it away. Second worse item that I purchased that costed me over $200.00 Do Not Buy this item if you want great results, Mr. Coffee produces better coffee. FOUR THUMBS DOWN!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you were not fully satisfied with our De'Longhi Combination Coffee and Espresso Machine. We understand this has caused you to return your unit, but if we can be of any assistance in finding a new unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, perfect temperature, good purchase !!
I would recommend this to a friendGood stuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In home coffee shop. Does exactly as advertised. :)
I would recommend this to a friendAmazing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee is such and upgrade of flavor with this machine.. I love cappuccinos and it makes it perfect!
I would recommend this to a friend