Customer Ratings & Reviews
- Model:
- COM530M
- SKU:
- 12373183
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
to a friend
Delonghi barista
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this coffee machine! It makes great lattes !!
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Lisa, it;s great to hear you are making great tasting lattes with our Combination Coffee and Espresso machine! Thank you.
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth tbe money. You can choose a better one for less
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Poor electrical components
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The milk frother and espresso side has never worked well. Not defective, just isn't good at all. Recently, the electronics have seemed to start shorting to the point where the espresso button has started turning itself on. Without any water, the part holding the portafilter heated up to nearly 200 degrees. As far as I'm concerned, this was just a poor all in one coffee maker, now it's also a fire hazard.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Ryan,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Frother is an issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The milk frother does not work all the time, and ends up over filling the drain reservoir. This leaves a mess under the unit that continues to have to be cleaned.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to learn about your experience with your Combination Coffee and Espresso Machine, and to know you are experiencing issues with your frother and reservoir is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Coffee machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great coffee machine, easy to use and fast delivery
I would recommend this to a friendNo Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and I had to returned twice. The first time, the clock didn't work properly and the second time, the steamer stop working. Review on line are very bad.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you are having a negative experience with your All-in-One Combination Espresso Machine and to learn you had to return your unit twice is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and possibly find a more suitable option for your needs. Our customer contact information including our convenient web chat feature can be found on our De'longhi website. Thank you.
Great product with great quality at a great price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with great quality at a great price.
I would recommend this to a friendCoffee not hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so dissappointed with coffee machine only that the coffee is as hot. Everytime I brew, I have to warm the coffee up in the microwave
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Jay, we are sorry to hear your coffee is not coming out hot enough! We recommend performing a descale of your unit as this may resolve your issue for you. If this does not work and you still require assistance, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Possessed coffee machine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this coffee machine for over 2 years now and it has literally NEVER operated as designed/intended. The milk frother worked maybe 4 times total before it just completely died. Ive cleaned and decaulked the machine numerous times, didn’t fix it. The time will randomly change, the buttons seem to hit themselves and it’ll do whatever it wants whenever it wants, not what you want.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units and we will be sure to notate your observations for future reference.
Thank you.
Beware, missing parts.... don’t order online
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have loved to have used this coffee maker right out of the box, except the glass carafe and directions are missing. Makes the product kind of useless without them both. I’m not sure if this was a technicality or what but how is one able to make coffee without directions on how to use the machine and the actual coffee pot missing???? Had this delivered and the nearest Best Buy that has this stocked is 25 miles away. I ended up ordering the carafe on Amazon so for now it’s a useless coffee maker sitting on my counter collecting dust. Thanks Best Buy.....
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you had a negative experience with your All-in-One Combination Espesso Machine and to learn your unit was delivered with missing items is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve, Customer satisfaction is our top priority and it saddens us to hear you are not able to enjoy a delicious cup of coffee. We would appreciate the opportunity to get your feedback and work together to resolve this issue. You can reach us at 1-800-322-3848
Don’t west your money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The steamer stop working after 1 month and through it to the garbage.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Ameer, we are very sorry to learn about your experience with your Combination Coffee and Espresso Machine after only one month of use. Your satisfaction will always be our top priority so while we understand this has caused you to dispose of your unit, if we can be of any assistance regarding your experience or finding a unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
POOR MACHINE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It quit making espresso after one week. I had high hopes for this machine and was utterly and thoroughly disappointed. The only good thing was Best Buy has great customer service.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848
Who wants a cold expresso coffee?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed... I gave it a 2nd chance; maybe the first unit was defective, it could happen. But, this is not the case; this product is bad. 1st) Temperature for the coffee is cold; who wants to spend +$250 for a machine that brews cold coffee? Very bad... 2) You need to wait for the steam, so the coffee is already cold, and also you still need to wait more time to heat the water for the steam... to have your coffee even colder... The appearance is exquisite; unfortunately, this is just a WASTE OF MONEY.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you are having a negative experience with your All-in-One Combination Espresso machine. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and work together to resolve your issue. We ask that you contact us at your earliest convenience so that we may further assist you. We are available, Monday - Friday from 10:00 am - 6:00 pm ET. at 1-800-322-3848. Thank you.
Buy Extended Warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this machine 13 months ago, 3 days ago i went to fill the drip coffee chamber and water just spewing water from the back. I called Delonghi to see if there was anything that could be done. However, i was told that my warranty was only for 12 months. They refused ti even trouble shoot. I mean granted, obviously the damage was internal, i was told i was the 3rd person to call with that issue. I am guessing its a manufacturer’s error. But, lost out.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you had this unfortunate experience with your Combination Coffee and Espresso Machine. We understand you have reached out to us already, but if there is anything we can do to be more assistance to you, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Poor quality, worse customer service
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed within 3 months. Replacement option was 2 separate units which failed within 6 months. 2nd replacement failed after 3 months. Refused to warranty. Do not buy
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Do not buy it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this machine about a month ago and the second time I used it started to make a weird noise and started to brew by it self and I was not able to turn it off unless I disconnect it, I called CS and they told me to return it. So I decided to give it a second chance and got another one and now two weeks later is acting crazy again, the buttons light go on and off without touching them and the pot side won’t work and I haven’t even use that part of the machine. Will return again.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Dear Daniel, we're sorry to hear you are having a negative experience with your All-In-One Combination Espresso Machine and to learn you had issues with two units is disappointing. Customer satisfaction is our top priority and we would appreciate the opportunity to revisit this matter and possibly find a more suitable option for your needs. We ask that you please contact us at your earliest convenience at 1-800-322-3848 Monday - Friday from 10:00 am - 6:00 pm ET. We apologize for any inconvenience this has caused and we look forward to speaking with you soon. Thank you.
Carafe
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My carafe broke unexpectedly a little over a year, no coverage
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for your feedback. We’re sorry that your unit's carafe unexpectedly broke, and that your unit is out of warranty. Please keep in mind that this model includes 1-year coverage. The part number you will need is AS00000675. You can access the following link to purchase it: https://www.delonghispareparts.com/products/delonghi-com532mespresso-machine-as00000675-replacement-part
Great system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system so far has worked great, I would definitely recommed this to anyone intrested in buying it.
I would recommend this to a friendAvoid, avoid, avoid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke almost instantly. Leaked from the espresso side underneath the device. The clock would run and reset itself, the it would then turn on and off when the pot was on the warmer and try to make pots of coffee with no water. The bold button never worked. We had this for less about a month in total with bad performance throughout its use.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Bentley,
We are sorry to hear that your Combination Coffee and Espresso Machine stopped working after such short usage. We want you to know that we strive for excellence and would like an opportunity to correct this issue for you. Please contact us Monday-Friday, from 9am to 8pm at (800)322-3848 and a coffee specialist will be happy to assist you.
Thank you.
Get if you like room temp water coffee
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't get hot enough. Because of this the coffee is week and watery and the frother doesn’t make true foam. Returning today. 2 stars for looks.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Carolyn,
We are very sorry to learn of your experience with our Combination Coffee and Espresso machine, and to hear your coffee is weak and watery is disappointing. We recommend using a descaling solution inside the machine which may help resolve this issue for you. Please refer to your user manual, which can also be found on our website, for instructions on how to properly descale your unit. If this does not resolve the problem, feel free to contact us Mon.- Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 and one of our coffee specialists will be able to assist you. You can also reach us via our web chat feature found on our website. www.delonghi.com Thank you.