Customer Ratings & Reviews
- Model:
- COM530M
- SKU:
- 12373183
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
to a friend
Not working dont buy it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working dont waste your money only 15 days return policy it stops working after 2 weeks of using i tried to return they say its not returnable
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The coffee comes out weak. Both the espresso and the drip coffee. Don’t buy it.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Mr.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It simply stop work, brewing, or whatever you want to call it! I called the manufacturer, the agent troubleshooted over video conferencing and said the replacement department will contact me.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Casanova, thank you for sharing your experience with us. We are sorry to hear your unit has stop brewing, we would love to update you on your replacement. Please feel free to contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard. Thank you.
Broke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 6 weeks. I received as a Christmas gift and the concept is great but the manufacturing not so much. Obviously expected more for a $330 machine.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Coffee maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Equipment didn’t work for us. Did not like espresso
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Carlos, we are very sorry to hear you were experiencing difficulty with your Combination Coffee and Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this machine in Nov 2021, it was very good until the side that makes regular coffee stopped working, less than a year of use and it has already spoiled. disappointed
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to learn about your experience with your Combination Coffee and Espresso Machine, and to know the coffee side of your unit stopped functioning is dissapointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Over priced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Me and my wife thinks its really over priced its just looks big like the price we were really excoted about it we would rather use regular coffe machine then this wrong advertising just to make it look cool
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Brooke, We are very sorry to hear that your Espresso maker is not exceeding your expectations. We understand this has not been a positive experience and we hope once we connect, we can rectify this quickly. Please contact us M-F between 9am and 6pm at 800-322-3848 and a coffee specialist will be happy to assist you. We look forward to hearing from you soon and working with you to resolve this matter quickly.
Thank you.
Frost not good looses strength
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Frost of these machines only lasts like a week and then loose strength, I have less than a month with it and already having issue can not frost correctly
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .We are disappointed to learn that your Espresso maker is not frothing to your satisfaction. We recommend using cold, lower fat milk, and a cold stainless steel pitcher to help achieve a great foam. If you need assistance or more tips on frothing, you can also check out our you tube videos here:
https://www.youtube.com/channel/UC26bZXdoK-DikivN5IYkViw
If you would like assistance, please contact us M-F between 9am & 6pm at 800 322 3848.
Thank you
Not well made at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This seemed like a nice idea but it never worked properly. Entire Espresso reservoir leaked over night. Exchanged for another. Second espresso turned on randomly while power button set to off. Have to unplug to stop. Best to stay away.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to learn about your experience with your Combination Coffee and Espresso Machine, and to know your unit never worked properly is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly associates who will be happy to assist you with your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Let down
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with this coffee machine when it finally got to my house. The coffee came out just barely warm. I could never get the frother to work right for me either. I ended up returning after a week of trying to perfect the craft.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are very sorry to hear you had this experience with our Combination Coffee and Espresso Machine. When your coffee does not come out warm enough, we suggest you perform a descale of your unit as this may resolve your issue for you. We understand this has caused you to return your unit, but if we can be of any assistance in finding you a new unit, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Best Buy chatting team really didnt help
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked a for a year. Its expensive and supposed to be a good brand, but it didnt even last for a year. Sad.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Linda, we are sorry to learn about your experience with your Combination Coffee and Espresso Machine, and to know your unit lasted less than a year is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly associates who will be happy to troubleshoot your unit directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Not recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend it! I had to return it because in just two days of use one of the foaming components was damaged.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello JannyB,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Meh, not bad, not great. Does the job.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has some size limitations and the connection from the tank to where the espresso spout goes leaks on occasions. Catch all tank beneath adds to size limitation.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Cold espresso
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look good but never expecting to have a cold espresso. That is not fun and unimaginable.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Not a good product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not perform as promised, after six months of usage, it does not hear properly .
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
Poor efficiency
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted 2 months we already changed 3 times and the 3 machines broke
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for sharing your experience with us. We are sorry to hear that your experiencing difficulties with your unit. We would love to assist you with this matter Please feel free to contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard. Thank you.
Pile of Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pile of garbage made exactly 9 pots of coffee before it stopped working. Buy anything BUT De'Longhi.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Scott, thank you for sharing your experience with us. We are sorry to hear your unit is experiencing some technical difficulties. To better understand what's going on with your unit please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard. Thank you.
stinks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i just don't like it; it stinks. takes forever to get a pot of coffee (15) and you get 7 cups on a 10 cup of water purred regardless of what type of coffee.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you are having this experience with your Combination Coffee and Espresso Machine. We recommend performing a descale of your machine as this may resolve your issue for you. If you require further assistance, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Don't buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the beginning the time changed on its own, and now the machine leaks. It's only three months old. Invest in something better. Believe the reviews, they're legit.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Dave, we are sorry to learn of your experience with our Combination Coffee and Espresso Machine, and to know your unit is leaking is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot these issues with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Coffee maker
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months and isn't working anymore too bad for the price
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.