Customer Ratings & Reviews
- Model:
- COM530M
- SKU:
- 12373183
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
to a friend
do not purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return to the store as it leaked and the instructions for this product were extremely difficult to understand not being a former user!!!! Will never purchase another product made by De'Longhi
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
we're sorry to hear you are having a negative experience with your All-in-One Espresso Machine and to learn you unit started to leak is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve, Customer satisfaction is our top priority and when purchased from an authorized seller, this unit is backed by a 1-year manufacturers warranty, We would appreciate the opportunity to get your feedback and possibly find a more suitable option for your needs. Our customer contact information including our convenient web chat feature can be found on our Delonghi website. We apologize for any inconvenience this has caused. Thank you.
Lasted less than a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyers beware!!!Worked great for about 6 months then the coffee maker broke. 6 months later the espresso part brakes. Didnt buy the warranty so Im SOL.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Jeff, we are sorry to hear you are experiencing difficulty with your Combination Coffee and Espresso Machine, and to know you were experiencing difficulty with the espresso side of your unit after six months is disappointing. We recommend performing a descale of your unit as this may resolve your issue for you. Your satisfaction will always be our top priority, so please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website and one of our friendly associates will be happy to assist you with your machine. Our website is www.delonghi.com Thank you.
Expensive but easy to use and great coffee
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an expensive machine but well worth the investment if you like making espresso and lattes at home. It does it all and it’s easy to use and clean to boot. It comes with almost everything you need, but I recommend buying a few accessories to get the most out of it. IN THE BOX The box is protected and put together in a smart way. It comes with the maker itself, glass carafe, portafilter, three different portafilter caps (for different amounts of espresso grounds ranging from .5, 1 and 2) coffee ground scooper, permanent filter, and cleaning solution. It also comes with some handy instruction manuals. Putting it together is pretty straightforward. You remove some of the tape holding the doors shut in transit and take off the plastic wrapping. SETUP and FIRST TIME USE At the outset, I recommend reading the manual (I admit, I don’t normally read product manuals). The device itself is easy to figure out, but a quic, read through and you won’t have to read it again. You do have to run some hot water through the espresso machine and coffee machine (at least it’s recommended) before making your first cup of coffee. EASE OF USE It’s really easy to use once you know how it works. It contains two water containers. One is for the espresso and the other is for the drip coffee maker. To put water in for drip coffee you simply swing the tray above the carafe to the left and pour the water in through the top of the swing out tray. The other water container sits in the back of the device on the left side. You lift the cover and you can pull out a water container for the espresso/steam features. Making drip coffee is as easy as any other drip coffee maker, you pour the water in, put in the coffee grounds and hit the “coffee” button. For espresso, you turn on the espresso button to turn it on (so it heats the water up). Then you put the espresso grounds into the portafilter (using the bottom of the coffee grounds scooper to pack it in). Place it in the espresso part, turn it clockwise to lock it in place (where the handle is pointing towards you). Then you hit the button below the espresso power button, (the machine will make a loud noise) and then a few seconds later you have espresso coming out. Steaming milk. The last of three buttons on the front of the machine re the espresso function, the steaming function. The nozzle sticks out from the side of the machine and isn’t terribly long, but is plenty long to get in the bottom of a metal pitcher. The steaming function doesn’t take long to get started (so long as you have water in the machine). Previously I used a frother on a Ninja machine which was fine, but the steam just makes the milk “frothy-er”. Again, super easy to use. QUALITY I’m not a real coffee snob, but I do like espresso and lattes. I also grind my own whole beans every morning. I pretty much make drip coffee, espresso and lattes. And I found the quality to be great. THINGS TO KEEP IN MIND I said in the beginning there’s a few accessories I recommend you buy that don’t come with the device. One are some small cappuccino cups (I recommend the small vacuum sealed ones made of glass) and a metal frothing pitcher. The espresso portafilter has two spouts which is convenient for making two shops of espresso at once. But you’ll need the small cups to put side-by-side to fill each of them up. Of course, you can put one larger-ish cup underneath both spouts of the portafilter to fill up one cup. And note that when you hit the espresso button, it will run until the water runs out or you hit the button again to stop it. The machine vibrates quite a bit when it’s firing up the espresso. This does sometimes move the cups underneath the portafilter so make sure to watch it closely so it doesn’t spill. The vibrating doesn’t move the machine, it’s nothing that violent, but it does move the cups a bit. The device is extremely compact. Something I very much appreciate. I keep it underneath my cabinets where it fits nicely. I even have enough head room to keep the espresso accessories (like the espresso cups I mentioned and coffee scooper). BUT the only problem I have is access to the water container for the espresso. Unlike the drip coffee water container which is accessible when you slide the tray out, the water container for the espresso is in the back and since it you have to pull the container straight up. So I have to drag the entire machine forward to give me enough room to pull that water container out. Not a huge deal, but it is a minor convenience. Unlike the drip coffee, I’m not filling it up everyday. I’d say I can make about 10 cups of espresso before I have to fill it back up. CONCLUSION This is a fantastic coffee machine that is extremely versatile. It’s easy to use, easy to clean and makes great tasting coffee. And it doesn’t take up a ton of space. You do have to fill the water up from time to time, but that’s a small inconvenience. It is pricey, but if you drink enough espresso (in addition to drip coffee) it’s well worth it.
I would recommend this to a friendInconsistency
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Espresso machine does not work consistently. We will return when we can.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
At Delonghi, we take customer satisfaction seriously, and our goal is to ensure you have a positive experience with our products and service. We appreciate your feedback, as it allows us to continually enhance your experience.
Thank you.
Water tank cap issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water tank not opening Purchased in April Having issues with opening water tank cap cant even use it without having it opened
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you are experiencing issues with your Water Tank. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly specialists who will be happy to troubleshoot your unit directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Inexpensive Coffee and Espresso maker
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this product and tried for a few days. Unfortunately it did not work well and we had to return. The coffee was not hot. Also there was a lot of plastic parts. We did not feel this was as high quality as we wanted. If you are on a budget it did work OK. We wonder if you need to spend a lot to get a very good coffee and espresso combo.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Robert,
We apologize you have not had a great experience with our Combination Coffee Maker. We understand you returned your unit, but if we can be of assistance, please don't hesitate to contact us. We can be reached at 1-800-322-3848 M-F between 9 am and 8 pm Est.
Thank you.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Espresso starting coming out cold after only 2 weeks of use
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for your feedback! we are sorry to hear your unit is producing cold espresso. We would love the opportunity to troubleshoot this matter with you. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard. Thank you.
Jim H
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.espresso stopped dripping around 13 months after purchase
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for your feedback! We are sorry to hear your all-in-one coffee machine has stopped dripping. your satisfaction is our top priority, and we would love to assist you with this matter. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard. Thank you.
It stopped working after 6 months of use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 6 months of use. I am very disappointed.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
we are very sorry to hear about your difficult experience with your All-in-One Coffee & Espresso Maker. Your satisfaction will always be our top priority. We would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot this experience with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm Est by calling 1-866-528-8323 or reach us via our web chat feature found on our website. Thank you.
Coffee machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t what I expected it to be. Complicated and espresso doesn’t come out great. Frother sucks.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Not worth your money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Feels cheap! Did not care for this unit. We returned it and bought a different machine.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Not happy with item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It las leaking came broke in the box had to return item .
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello DoruR,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Do not buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 1.5 years. Avoid this product.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Good product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work for my husband so we returned this.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Stephanie, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.
Stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until it stopped working after 12 months
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Poor Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for a month. Very disappointed. My son doesn’t want to deal with returning it.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are very sorry to hear you and your son were not fully satisfied with our Combination Coffee and Espresso Machine and to know your unit stopped functioning is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Incredible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is coffee make her no good for espresso is no working the milk side is not good
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Incre, we are sorry to hear our Combination Coffee and Espresso Machine did not live up to your coffee-making expectations. Your satisfaction will always be our top priority, so if we can be of any assistance in finding you a unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Jeep Life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed never got hot enough to enjoy your coffee or espresso.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we recommend performing a descale of your unit as this may resolve temperature issues for you. If this does not resolve your issue, we will be happy to troubleshoot your unit directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Great!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it this is my second one. The first one lasted 6 years, so worth the price….
I would recommend this to a friendDelonghi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It quit working already. It does not brew coffee.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.