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Customer Ratings & Reviews

$379.99

Customer reviews

Rating 3.9 out of 5 stars with 830 reviews

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  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

71%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 830 reviews
  • Rated 5 out of 5 stars

    Great Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Not too big so fits perfectly on my coffee bar. LOVE the ability to pour the water in from the front. Great machine.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello Steve, Thank you for taking the time to give your machine such a wonderful rating! We truly value hearing from our customers, especially when they share our passion for our products. Enjoy! DeLonghiResponse

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Coffee Machine

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this All In One coffee machine. The pitcher is very compact, yet it holds as much as my other systems with a much larger footprint. The coffee that comes out is very rich and robust, especially with the bold option. It takes a while to brew it, but it’s worth the wait. My son and I both enjoy the coffee over our previous system. The fill method is handy with the swing out filter door, making it early to fill without spilling. The system includes a permanent filter which works well for larger grounds, but I choose to use a #4 disposable filter for a finer espresso blended coffee. It’s important to set the filter in there carefully, as the disposable ones are flimsy and can easily fold. This can cause grounds in the coffee. I have found that when I take care, it works out great and the final product is excellent. I especially enjoy the option of making an espresso whenever I want something a bit stronger. The hardware is a very well built system and I can see this lasting for many years. There is a separate water tank for the espresso and milk steamer. It makes a nice foamy topping using common creamers. The clock allows for scheduling coffee at your convenience and works flawlessly. I have been enjoying waking up to a fresh pot of coffee every morning. I have owned several coffee systems and this by far my favorite. It is a little slower brewing than some, but the result is better than most. It is fairly compact and they packed a lot into a small package with this system.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Good for espresso, coffee is just OK

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an interesting machine. There are a lot of moving parts and extra pieces to clean so keep that in mind. I enjoy the espresso portion of the machine but don't love the coffee portion. I was happy to find that the espresso portion is easy to use and tastes great. I tried a few different coffee beans to figure out what I liked best. The frother portion is a mess. It's hard to get clean and doesn't work as well as a similar machine I use from another brand. I find I don't use this as often because of that. It's a large machine to keep on the coffee bar when the espresso portion is all I really use. I think I'll be replacing this with a standalone espresso maker from the same brand. I did appreciate the added water filters and the ease of use for basic functions.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A Gold Standard in Coffee Brewing!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a lover of Starbucks' frappuccinos, coffees and lattes this beautiful machine comes as a welcome addition to my coffee brewing collection as I know it will be a money saver from Starbucks! As a person who enjoys a rich cup of coffee, this lovely machine answers the call well, by brewing a good cup of coffee that’s likened to a country club atmosphere. First off, the features on this machine are just outright stunning! They are so stunning that this machine can set on a counter as a “showpiece” if a person chooses. I would like to give De’Longhi credit for providing great information on how to set up and work this machine. I tried a cup of espresso at home after carefully following directions and the end result was a wonderful tasting experience. I realize some may see this combo machine as expensive, but if you truly enjoy rich-tasting coffee then this item would be a great added bonus to your kitchen.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Good overall coffee/espresso machine.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comparing to other machines which has a built in grinder... This one does a great job at what it has. 10 cup drip coffee with timer, espresso and cappuccino abilities and a steamer. Great purchase if it's on sale... Sleek and modern styling would be perfect on your counter top too! Thanks.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great machine and customer service

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the De'Longhi combo machine for a few weeks now and am in love with it. Not only does it make a great cup of drip coffee, the cappuccino and espresso it produces are fantastic. I'm drinking a lot more coffee now because of this machine, so much so that I almost wish it was bigger than a 10-cup! There are several features I really like and appreciate. The front load drawer for adding coffee and filling the water reservoir is a must-have for me as I have limited head room above the coffee maker because my cabinetry sits low on the wall. Although it comes with a gold "permanent" filter and the instructions seem to imply you must use it, I have found removing it and using standard paper cone filters works perfectly fine. You can adjust the length of time the "keep warm" function on the hot plate stays on to maintain the proper temperature to suit your needs. The portafilter for the espresso side comes with interchangeable inserts for single or double pours and a third for use with E.S.E. pods if that's your thing. The water tank for that side is separate and, in my kitchen, unfortunately requires me to pull the machine out from under the cabinets to refill it. The good news there is that it holds enough water for several brews so it's not a huge issue. The built-in frother/steamer works amazingly well and has plenty of steam to get the job done right. It is a bit loud, but that's not a deal-breaker for me. Just something to keep in mind. There is a basin to catch overflow or drips on the espresso side which has a tab that pops up when it gets full. Not only is it a clear visual indicator to empty it, the tab helps you remove the basin from the machine with ease. The soft.touch buttons on the drip side can be touchy but after using the machine a couple of times you get the feel for it. The espresso side has a separate set of buttons to control the functions on that side and a knob on the side to control the steamer. The only real downside I have found with this machine is that the clearance on the espresso side tends to be on the smaller side. My regular mugs fit, it just requires a bit of tipping and paying close attention. I can't just slide it under the portafilter unfortunately. And although the machine can technically brew and pour two espressos at a time, my mugs are too big to fit side by side in the limited space. Again, not a huge deal, especially since I tend to be the only one drinking anything from that side anyway. One last thing, the De'Longhi customer service is spot on. I had an issue and reached out to them via email. Within two hours of that email, I was on the phone with a technician who helped me work through the problem with ease and professionalism. I was honestly expecting to wait a day or more as I have with other companies in the past, so this was a pleasant and quite unexpected surprise.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    GREAT Machine for This Beginner!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying that I am dependent upon coffee and I get pretty snobby about my pot each morning. I’ve tried one cup systems and they haven’t done it for me so I MUST have a pot ready in the morning. That being said, I’ve wanted to experiment with some more “exciting” coffee beverages but I couldn’t fathom giving up valuable counter space and not having my beloved coffee pot. This device solves my caffeine dilemma and looks beautiful while doing it! I’ve never had my own espresso machine and was a little nervous but I read through all of the instructions and they were well laid out and I’ve had no problems. I can’t wait for the cooler weather so I can experiment more and then start dabbling in iced beverages just in time for next spring!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelievable multi brewing coffee maker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best coffee and latte, espresso maker I have ever owned. The price is reasonable for all it can do. I have purchased many coffee makers over the past 50 years but this one has out performed anything I have ever had. Best Buy was the best price and most convenient place to make such a great purchase. Thanks guys Fred R.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This coffee machine has saved me on so many rough mornings! Makes the most amazing coffee and offers variety in terms of the kind of drink you want to make. The warranty on this is also very good. A few weeks ago, one of the parts stopped working unexpectedly after having it for a while and I went in to exchange the coffee machine. Since I had the warranty, they replaced it for me with no problem. Overall, very good experience.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broke right away but good coffee

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The coffee and espresso taste great but it broke almost immediately. My husband surprised me with this and although I was happy I was considering a return as I know it was an expensive purchase and when I googled it, many reviewers complained that it would randomly stop working many within a year. Ultimately we decided to keep it and the first few days we had so much fun making espresso drinks. We used the drip coffee side twice and the coffee tasted great too but unfortunately when we tried the third time, it just didn’t brew. Nothing. Makes a beep but no attempt to brew. We tried a master reset and it didn’t work. I was so surprised even though the reviews warned us, I just didn’t think we’d be that unlucky. Guess I’m glad it happened right away and not after we’re unable to return.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello Ashe,

      Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.

      Thank you. DeLonghiResponse

  • Rated 4 out of 5 stars

    Espresso

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coffee maker and espresso machine. Easy to use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do not recommend.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine worked well for just over a year. Right after my one-year warranty was over, the espresso side completely stopped working. Anytime I would turn the machine on it would make crazy sounds and water/steam would come pouring out the steam wand, and nothing would come out the espresso spout. I took care of my machine, regularly cleaned and descaled it, and I even got on a video call with De'Longhi tech support where they said there was nothing they could do to fix it. It was just done. They refused to further help me fix it, only offering me 20% off a new machine since my warrant was up. It was terrible customer service and I'm heartbroken that I have to invest in a new product after only a year with this one. The new one will not be a De'Longhi brand. I gave it 2 stars because it made decent espresso while it was alive (and the coffee brewer side still works). Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hi Aaron, we are very sorry to learn about your recent experience with your Combination Coffee and Espresso Machine, and to know you were experiencing these issues is disappointing. Your satisfaction will always remain our top priority, so please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you. DeLonghiResponse

  • Rated 1 out of 5 stars

    Not Quality. Not worth my Money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time spending over $50 on a coffee machine. Leaked from expresso side within 3 months of purchase. Chrome end of portafilter unscrews easily. Water pours into milk from frother. Store warranty expired so I couldn’t return it. DeLonghi customer service is awesome. DeLonghi will send you a new one if have the original receipt. Will take a few weeks, somewhat of a hassle. If system didn’t have problems, I’d say 3 stars. Coffee and expresó taste the same as my cheaper machine’s. I grind my beans daily so the beans are not the problem here.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for your feedback. We are sorry to hear that your Combination Coffee and Espresso Machine stopped working after such short usage. We are happy to hear that our Customer Care Team was able to assist in replacing your unit. Please do not hesitate to contact us again if you ever need assistance.

      Thank you. DeLonghiResponse

  • Rated 5 out of 5 stars

    Easy and efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to use, just followed instructions. Got some flavors and used skim milk and turned my boring coffee into an inexpensive treat. I use -#4 paper filters on the brew side (taste is better) and bought some ESE pods for the cappuccino maker. Great purchase for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great entry level espresso machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this combo unit for 3.5 years and it still makes a solid espresso every morning. Great bang for the buck.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello Ryan, Thank you for taking the time to give your machine such a wonderful rating! We truly value hearing from our customers, especially when they share our passion for our products. Enjoy! DeLonghiResponse

  • Rated 4 out of 5 stars

    Good value, could use a couple of improvements

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice entry level all in one machine, the only complaints I have is that my carafe is flimsy and if you make a full 10 cups it may cause the handle to flex and leak when you pour which causes spillage. The unit is also a bit messy when it comes to steaming milk, maybe the positioning of the unit but otherwise it brews great coffee and espresso.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and functional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This De'Longhi Combination machine is everything that is promised. Not only does it do its job but is stylish and looks great as an addition to the look of the kitchen. Highly recommend!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    4 years then died

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coffee maker side stopped working after 4 years. The espresso side still works but trying to make enough coffee for us just using the espresso side is a pain. Might as well buy a cheaper unit if it isn't going to last.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Rated 5 out of 5 stars

    Best of both worlds.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent coffee and espresso machine. Would highly recommend to households looking for a machine that provides best of both worlds.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    After 8 months, acts like it’s 10 years old

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this machine about $50 off on Black Friday, so for around $230. I received it in Dec, it is now almost August, so we’ll say I’ve had it somewhere between 8-9 months. And it is on the fritz, after less than a year. It gets daily use, but I live alone and don’t consume more than one espresso drink most days. It’s not crazily over used or anything. But whenever I turn it on, the clock becomes possessed and jumps forward or back 12 hours. There’s no stopping it. It just flashes different times until it lands on one. Next, the frother light just doesn’t turn off any more. It blinks until I hit it maybe five times. And, from the beginning, I never knew if a blinking light meant the espresso machine was ready or still heating, as it constantly switches between turning on with a blinking light or turning on with a solid light. I just kind of guess when it’s heated up now. And finally, the most annoying and potentially dangerous grievance, the coffee maker comes on entirely randomly. I now have to unplug the machine when I’m done with it and plug it back in the next morning because I don’t want the coffee maker to come on unexpectedly and burn my house down. Maybe it’s dramatic, but I’m not taking my chances. Again, this machine has been used once a day for 8-9 months. Nothing crazy. I don’t know that you need something more expensive, but either splurge on just a nice espresso machine and buy a cheap coffee maker, or vice versa. Truly, after 8 months a machine this expensive should not be acting like it’s 10 years old. I’m buying a new machine and I don’t even think I can sell this one with the coffee maker coming on randomly. Do not buy.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse