Customer Ratings & Reviews
- Model:
- COM530M
- SKU:
- 12373183
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
to a friend
What a fraud!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is always a leaking on the espresso side that goes out the machine and my counter is always with water all around the coffeemaker. This is very annoying. Also the frothed break down. It’s no worthy of the price. Very annoying and disappointing. I thought that buying a DeLonghi was a good decision but it’s a nightmare.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are very sorry to learn about your experience with your Combination Coffee and Espresso Machine, and to know your unit's frother stopped functioning is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly specialists who will be happy to troubleshoot your unit directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Leaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new and leaks. I filled only the pot side and it dumps a full cup of water out the bottom while passing water through.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Machine malfunctions after 3 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on 1/10/2022. Three months later, the clock keeps resetting, coffee functions reset themselves and the machine beeps and malfunctions constantly. We want to be able to use the basic function where you set the brew time and have fresh coffee at 5 am each morning, but sadly, this expensive machine can’t reliably do this. Don’t waste your money.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are very sorry to hear you are experiencing these issues with your Combination Coffee and Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to assist you with your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Leakage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had two machines (the second one was a replacement). Both coffee machines leaked within approximately one year. I do not recommend
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Stopped working after 6 months of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped brewing after 6 months of use, they don't make them like they used to :(
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine stopped brewing and getting hot after 1 year and 5 months. I changed out a few part delonghi suggested but the fix only lasted a day. Delonghi then offered 25% off of a new machine but I couldn’t justify spending more money on a bad machine. Spend your money elsewhere.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Marc, we are sorry to hear you had this experience with your Combination Coffee and Espresso Machine. We understand you have reached out to us previously, but if we can be of any further assistance, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Not Buying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will not buy this product because of too many 1 start reviews. Reviews do work!!!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
bad water pump
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.total piece of junk brought this to use. Made coffee daily and just months after the warranty expires the water pump in the machine goes bad. do not buy this hunk of junk. find something with longer manufacture warranty.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you had this experience with our Combination Coffee and Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot this personally with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Disappointing product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just bought this machine. got it delivered today. Unpacked and set up as per directions. Quit working after 1st cleaning run. Totally disappointed ! FAILED RIGHT OUT OF THE BOX!!!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Ralf, we are very sorry to learn about your experience, and to hear your unit failed out of the box is very disappointing. Customer satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our coffee specialists who will be happy to assist you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Frother bursted into my face
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought it. While using it, frother bursted everywhere while steaming hot.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Peter52g,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.