Customer Ratings & Reviews
- Model:
- ECP3420
- |
- SKU:
- 4372106
Customer reviews
Rating 4.3 out of 5 stars with 1269 reviews
(1,269 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the Espresso Machine, particularly praising its espresso quality and ease of use. Many appreciate the price, overall performance, and convenient size. However, some customers have noted concerns about the noise level and the steam wand's functionality. A few customers also reported issues with the pump.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Works great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! A great way to start my day! Highly recommend.
I would recommend this to a friend - Pros mentioned:Espresso quality
Rated 2 out of 5 stars
More difficult to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes good coffee, but is not user friendly. The thing that attaches where the espresso grounds go has interchangeable cups and is hard to get out and hard to attach to the machine. The cups don't empty easily and I frequently have to dig the spent grounds out of the cup. It just makes the whole process longer and more difficult compared to my cheap older Mr Coffee unit.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you are experiencing difficulty with your Pump Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to speak with you regarding your espresso making experience. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Rated 1 out of 5 stars
Great coffee until it looses pump pressure
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 3 months, then the pump lost pressure. It will just dribble coffee into the cup on a single shot, on a double it won’t push through with enough pressure to make creama and takes a few minutes to flip the double shot cup. Luckily, I got it on a good price match so I’m writing it off as a starter. I’m picking up a better more expensive machine today as a replacement. Live and learn.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Pros mentioned:Espresso quality
Rated 5 out of 5 stars
Awesome espresso maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This my third Delonghi and by far this is the best so far love it
I would recommend this to a friend Rated 4 out of 5 stars
Great little espresso machine!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It may be a little on the small side but it's fully functional. Aside from its size, I'd say the only downfall is the catch for the handle can be a little tricky and doesn't 'click' into place. But then again the big professional ones don't either.
I would recommend this to a friend- Pros mentioned:Espresso quality
Rated 5 out of 5 stars
Great espresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great entry level machine makes good espresso and lattes
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Excellent product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent product. User friendly. Ideal for small places
I would recommend this to a friend Rated 4 out of 5 stars
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice. It can be difficult to use at first but eventually you get the hang of it. Definitely worth the money. Wish I had waited to buy it because they dropped the price.
I would recommend this to a friend- Pros mentioned:Espresso quality
Rated 5 out of 5 stars
great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.make a good cup of espresso and the steamer is amazing
I would recommend this to a friend Rated 1 out of 5 stars
Steamed!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 months then steamer wand quit working. Contacted Best Buy and they told me to contact Delonghi which I did. Delonghi customer service SUCKS. They’ve strung me along for over a month and are now ghosting me.
This review is from De'Longhi - 15-Bar Pump Espresso and Cappuccino Machine - Stainless Steel
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Rated 1 out of 5 stars
Stops Working Within A Month, 2nd One!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd one I have owned in a month and unfortunately it stopped working as well. Espresso will not stream into the cup. I have tried everything to remedy but to no avail. Less than a month old, returning today and will not buy another one!
This review is from De'Longhi - 15-Bar Pump Espresso and Cappuccino Machine - Stainless Steel
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Leigh,
Thanks for sharing your feedback. We’re sorry we were unable to meet your expectations with our Manual Espresso Maker. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to our customer care team with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Thank you.
Rated 4 out of 5 stars
Awesome but poor instructions.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works awesome but required a learning curve. Instructions weren’t helpful, and videos online weren’t either. Figured it out after about a week and now I just have to find a good brand of espresso to use!
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A must for coffe lovers. Really easy to use and to clean
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
great espresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to clean and use! the milk foamer is very efficient
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Works great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes excellent espresso. Easy to use and easy to clean.
I would recommend this to a friend Rated 4 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little machine, but could use a better frothing wand. I modified it by upgrading the wand and it works MUCH better than the factory wand. Overall a great machine.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, customer satisfaction will always be our top priority, so if you require any further assistance, our team will be happy to help. Please feel free to contact us Mon.- Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 and one of our coffee specialists will be able to assist you. You can also reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Rated 4 out of 5 stars
Coffee maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty smooth. My husband really liked it. For sure. He opened and it started working real nice right off the box.
I would recommend this to a friend- Pros mentioned:Espresso quality
Rated 5 out of 5 stars
Great espresso maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this espresso maker. Makes great Londonfog teas!
I would recommend this to a friend Rated 1 out of 5 stars
Tried To Be Optimistic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to be the person who had a great experience with this product. Unfortunately, that was not the case. The flow on this espresso machine was dismal and the resulting "espresso" tasted like mediocre coffee. It had an impressive looking "crema" however the espresso was a far cry from what espresso should taste like. The lightweight machine and cheaply made portafilter (the thing you put the espresso grounds in) gave me pause, but I gave it a shot. Don't waste your time with this machine.
This review is from De'Longhi - 15-Bar Pump Espresso and Cappuccino Machine - Stainless Steel
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Rated 2 out of 5 stars
DeLonghi ECP3420 leaks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this machine in December, and De Longhi is going to have to send me a replacement, because this one starting leaking from the top and the bottom of the unit. I have attached a picture so you can see for yourself. I previously had a capresso machine and that one died of old age. But she never let me down- she never leaked.
No, I would not recommend this to a friend






