Customer Ratings & Reviews
- Model:
- ECP3420
- |
- SKU:
- 4372106
Customer reviews
Rating 4.3 out of 5 stars with 1269 reviews
(1,269 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the Espresso Machine, particularly praising its espresso quality and ease of use. Many appreciate the price, overall performance, and convenient size. However, some customers have noted concerns about the noise level and the steam wand's functionality. A few customers also reported issues with the pump.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Great espresso maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this espresso maker, but I had a little trouble getting the steamed milk hot enough. The ready light would come on too soon and it would just be warm. I kept it under longer and it did get hotter to boiling. Yay!
I would recommend this to a friendRated 4 out of 5 stars
coffee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does a great job of making a shot of espresso although the foamer has too much foam. I use the machine every day.
I would recommend this to a friendRated 4 out of 5 stars
Great value
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No regrets with this purchase. I don't use the frother as it is way too noisy for my taste, but I still fully enjoy this machine. It also looks great on the kitchen counter!
I would recommend this to a friend- Cons mentioned:Pump
Rated 3 out of 5 stars
Meh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I ended up returning this after a few uses since the pump started leaking. Not a very good product.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are very sorry to learn of your experience, and to hear your unit was leaking is disappointing. While we know this has caused you to return your unit, if you need assistance finding a more suitable machine, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Rated 4 out of 5 stars
Works well.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my girlfriend who loves coffee and makes an Americano everyday. Be sure to get the correct consistency of coffee grounds as it can get clogged.
I would recommend this to a friendRated 4 out of 5 stars
Does The Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The espresso maker is simple to use and, overall, does the job. I typically make lattes and espresso shots. My only complaint is the milk steamer; it takes a long time to steam milk.
I would recommend this to a friendRated 1 out of 5 stars
Unhappy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold me the item but never sent it to me. Refunded me after a month. The order ever said out for delivery at one point.
No, I would not recommend this to a friend- Pros mentioned:Size
Rated 3 out of 5 stars
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My old one started leaking and needed a new one. Got it and its a good size. Water tank a little smaller than I'm used to but other than that glad I got it.
I would recommend this to a friend Rated 5 out of 5 stars
Good coffee machine for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good espresso machine for this price range. Not good for a very well grinded coffee as it blocks water from going through the filter. Make sure you wash it every time after making a coffee otherwise it will block filter.
I would recommend this to a friend- Pros mentioned:Espresso quality
Rated 3 out of 5 stars
Good coffe maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this coffee and it does great coffee but I had to return it twice before it actually worked because it need to be programmed prior to using it.
I would recommend this to a friend Rated 4 out of 5 stars
So far so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it a few times and i like it. For the money you pay, the machine does the trick. Only issue i have is at times the water tank is a pain to remove and clean.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 3 out of 5 stars
My first espresso machine
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Follow the instructions for this , perfect for beginners
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Jackie,
We would like to thank you for taking the time to comment. Reviews like these are honest and aid us in being better for customers. If there is anything we can do better, please do not hesitate to contact our Customer Care Team and we will be happy to listen and oblige.
Thank you for being a valued customer.
Rated 5 out of 5 stars
Pick it Up!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife needed a coffee maker to go along with some white coffee grounds that we had gotten - this was a huge win. I have even started to drink coffee since we purchased this, and I was a staunch Red Bull guy beforehand.
I would recommend this to a friendRated 5 out of 5 stars
Good quality and good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this machine for more than a month now and so far I am very happy. It does good cafe for the price. For the best quality use good cafe. This machine will not disappoint you.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Vincent, we hope you continue to enjoy making delicious espresso drinks with our De'Longhi Pump Espresso Machine. Thank you.
Rated 1 out of 5 stars
horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cant tell you enough this is a stay away. The design is not great. I think it was meant for pods. we tried over and over to use fresh ground and it just wouldn't work. You have to manually start and stop, which is fine I guess.if you don't mind just sitting there for 4-5 minutes. Also the filter was constantly getting stuck. It just isn't worth the mid tier price so we returned.
No, I would not recommend this to a friendRated 5 out of 5 stars
Good espresso maker!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I both really like the flavor of the coffee that comes out of this compared to our old drip coffee machine. It's actually even more convenient and quicker to get a shot of coffee before I go to work in the morning too!
I would recommend this to a friendRated 5 out of 5 stars
Good Espresso Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this espresso maker for over a month and I'm very satisfied. The secret is getting the right coffee (I use Lavazza Qualita' Oro) and make sure that it's ground a lot finer than normal american coffee.
I would recommend this to a friendRated 1 out of 5 stars
Worst expresso machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it. The flavor of the cofee is great but the machine only do a small amount at the time the machine will not turn off and if you walk away will have a horrible mess in your kitchen. Also the coffee grounds holder get stuck on the machine all the time very poor quality
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you are having a negative experience with your Pump Espresso Machine and to learn you were not satisfied with the amount of espresso delivered is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve. Customer satisfaction is our top priority and maintaining our reputation of quality products with quality service ensures we get better every day. We would appreciate the opportunity to get your feedback and possibly find a more suitable option for your needs. Our customer contact information including our convenient web chat feature can be found on our Delonghi website. We apologize for any inconvenience this has caused. Thank you.
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and construction, but I must say that the coffee is not as bold as big espresso machines I have lived in Italy and I know what espresso boldness tastes like. But no complaints.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Benyam, it's great to hear you like the design of our De'Longhi Pump Espresso machine. We hope you enjoy your unit for years to come. Thank you.
Rated 5 out of 5 stars
Black and sweet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got my espresso machine !Very detailed instructions to properly set up and operate and a really good strong jolt of coffee to get me going in the morning !
I would recommend this to a friend






