Customer Ratings & Reviews
- Model:
- ECP3420
- |
- SKU:
- 4372106
Customer reviews
Rating 4.3 out of 5 stars with 1269 reviews
(1,269 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the Espresso Machine, particularly praising its espresso quality and ease of use. Many appreciate the price, overall performance, and convenient size. However, some customers have noted concerns about the noise level and the steam wand's functionality. A few customers also reported issues with the pump.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Home made espresso
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend this espresso machine. I bought it about two months ago and I use it 5 days a week with no problems it all.
I would recommend this to a friendRated 4 out of 5 stars
Great espresso at home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best things about this machine is that you can pull out the tray and the espresso can be brewed right into a coffee mug.
I would recommend this to a friendRated 4 out of 5 stars
Great way to mix up your coffee routine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little espresso machine, would give it 5 stars if it had an auto shutoff after pulling a single or double shot.
I would recommend this to a friendRated 1 out of 5 stars
Would not recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few weeks, the pressure was no longer strong enough and the coffee is more watered down than anything. Unfortunately that is after the return policy so now I'm stuck with it. Would not recommend this product.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Mina, we're sorry to hear you had a negative experience with your Pump Espresso Machine and to learn you began having issues with your unit after a few weeks is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve. Customer satisfaction is our top priority and it saddens us to hear you are considering returning your unit. With purchase, this unit is backed by a 1-year manufacturers warranty. We would appreciate the opportunity to get your feedback and work together to resolve this issue. We ask that you please contact us at 1-800-322-3848 for further assistance. Thank you.
Rated 5 out of 5 stars
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little expresso maker. Definitely gets the job done. Huge difference in taste and effect from using a standard coffee maker or French press. Would highly recommend.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are delighted to hear you found our De'Longhi Pump Espresso Machine worth every penny. We hope you continue to make delicious espresso with your unit for years to come. Thank you.
- Pros mentioned:Price
Rated 3 out of 5 stars
Espresso
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for the price. Leaks so not sure how long it will last but definitely has paid for itself
I would recommend this to a friend Rated 1 out of 5 stars
bad coffee
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.machine failed after 2 weeks, not worth it. recommend the Phillips models instead.
This review is from De'Longhi - 15-Bar Pump Espresso and Cappuccino Machine - Stainless Steel
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Rated 5 out of 5 stars
Makes a delicious cup of coffee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves her DeLonghi Espresso Machine. This model does not come with the clear cups or the frothing pitcher.
I would recommend this to a friendRated 5 out of 5 stars
Good dependable brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great expresso machine. Had my old one for 7 years never had a problem with it. I broke a part on it myself so I decided to upgrade. Love it.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you continue to enjoy making delicious espresso with our De'Longhi Pump Espresso Machine. Thank you.
Rated 1 out of 5 stars
Poor design, leaking water tank.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the product in line for daughters Christmas gift. Seals on removable water tank is a poor design. Leaking entire water tank out on to countertop at random. Would advise to steer away from this one. Will see if Best Buy or manufacturer makes it right. Best Buy Member. Randy L
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Randy, we are sorry to learn about your experience with Pump Espresso Machine, and to know your unit is leaking is disappointing to us. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our coffee specialists who will be happy to troubleshoot this for you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
- Cons mentioned:Steam wand
Rated 3 out of 5 stars
Not the greatest Steamer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product work flawlessly at first and a couple of weeks after the steam wand doesn't steam as much.
No, I would not recommend this to a friend Rated 3 out of 5 stars
SR
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the single plate works wonderfully well, however I'm giving only 3 stars as the double plate does not work as expected at all. I mean using 2 cups at a time is not possible at all. Firstly the filter does not work as expected, secondly, the space for keeping 2 cups at a time is very restrictive
I would recommend this to a friend- Pros mentioned:Espresso qualityCons mentioned:Steam wand
Rated 4 out of 5 stars
Great machine for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this machine for a little over a year and I can honestly say it's one of the best investments I have made. I save so much money on coffee and this machine does an excellent job at making the perfect espresso. That being said- it all depends on knowing how to use the machine properly to get that perfect cup. First, buy whole bean coffee and grind it yourself using a coffee grinder. Get one that allows you to grind the beans up "fine" I got a little mr. coffee grinder for $25 bucks and it has a fine, med, and coarse setting. Pre ground coffee is too coarse of a grind and if your grinder doesn't have a fine setting- you risk having a very watered down espresso. So just something to keep in mind. Secondly- In regard to the steam wand on this machine. It has a "hot milk" setting and a "Cappuccino" setting. If you just steam the milk on cappuccino your going to wind up with nothing but foam. I recommend steaming it on "hot milk" the majority of the time and then switching it to cappuccino setting for the last 20 seconds or so in order to give yourself a nice milk froth on top. You can obviously play around with these setting to see what I mean. Lastly- Get yourself a cheap little thermometer to go into the milk when steaming it. The perfect temp is between 155-165 degrees. Any hotter and your gonna burn yourself when you take a sip. -Never put the parts in the dishwasher - Make sure the water tank has enough water ** some times the water tank becomes loose from the vibrations and it seems like the machine isn't working. You just have to open the back and make sure its pressed down **
This review is from De'Longhi - 15-Bar Pump Espresso and Cappuccino Machine - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
8/10
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works just as it should. when you turn it on it makes a weird noise but other than that it is good
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, if you have any concerns regarding any noise coming from your unit, we are happy to help. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
- Cons mentioned:Noise level
Rated 2 out of 5 stars
Poor coffee maker.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is mediocre, very noisy. Though 15bars of pressure compare to average coffee makers, the coffee doesn't taste that good. Boiling water makes a loud noise, coffee's temperature no hot enough. Craftsmanship very poor vs the price.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Nino, we are sorry to hear you were not fully satisfied with your Pump Espresso Machine. Your satisfaction will always be our top priority, so if we can be of any assistance finding you a unit more suitable to your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Rated 1 out of 5 stars
Poor quality, leaking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The second time I used this machine it started leaking water from the unit everywhere, even the dial. The casing was cheap and there was a plastic residue taste in the coffee, even though I followed directions and flushed the unit twice with just water.
This review is from De'Longhi - 15-Bar Pump Espresso and Cappuccino Machine - Stainless Steel
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Rated 4 out of 5 stars
Good espresso
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes more effort than just brewing coffee. Get a bean grinder. Don't understand why anyone would spend more on an espresso machine.
I would recommend this to a friendRated 4 out of 5 stars
DeLonghi coffee maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice. It gives a lot of foam. The little cup could be better.
I would recommend this to a friendRated 1 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would not pump water on day 24 of ownership. Bought it from Best Buy so only a 15 day warranty. Back to the manufacturer it goes. Hopefully we will get a refund - as we have no interest in a replacement. Very very disappointed in this product.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you had this experience with your Pump Espresso Machine. If your unit is not pumping water properly, we recommend you perform a descale of your unit, as this most likely will resolve your issue. If you require further assistance, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Rated 5 out of 5 stars
Good deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product through the black Friday deal and I absolutely love it. This produces an almost identical taste and smell of the coffee shop latte.
I would recommend this to a friend






