Customer Ratings & Reviews
- Model:
- ECP3420
- SKU:
- 4372106
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the Espresso Machine, particularly praising its espresso quality and ease of use. Many appreciate the price, overall performance, and convenient size. However, some customers have noted concerns about the noise level and the steam wand's functionality. A few customers also reported issues with the pump.
This summary was generated by AI based on customer reviews.
Best lattes ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never knew that coffee could be so good! We’ve been using Philz Ambrosia ground to their finest, and this machine and it’s steamer do the rest. Amazing!
I would recommend this to a friendLove this espresso maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, excellent value. This espresso maker has the power to make a perfect cup with a nice crema that lesser machines can’t provide. Highly recommended
I would recommend this to a friendReturned it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think a gifted barista could get a passable latte out of this, but they would be frustrated by the steamer having to re-heat 3 times to reach 165 degrees. The “espresso” was hardly strong coffee and the steamer was frustrating. We tried specific espresso grounds in hopes it would help, but it didn’t. We returned the product.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you are having a negative experience with your Pump Espresso Machine and to learn you were having issues with the unit's steamer is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve. Customer satisfaction is our top priority and it saddens us to hear you returned your product. We would appreciate the opportunity to get your feedback and possibly find a more suitable option for your needs. We ask that you please call us at 1-800-322-3848 so that we may further assist you in resolving this issue. Thank you.
Clogging issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I keep experiencing clogging issue after 2-3 weeks use. This is such annoying. Never have this issue with my other brand before.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .We apologize you are having this experience with your espresso machine and to hear that it is not descaling properly is certainly disappointing. Customer satisfaction is extremely important, and this is not the level of excellence we strive to offer. Please contact one of our coffee specialists so we can assist you with this matter. We are available M-F between 9am and 6pm at 800 322 3848.
We look forward to hearing from you soon.
Thank you
- Pros mentioned:Espresso quality, Size
Great Little Manual Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this for about a month. We were looking for a compact espresso maker / milk frother because we had limited counter top space. The controls are simple: For steam turn the dial to the left and wait until the green light comes on, then open the steam / water valve on the right to let the steam out. For espresso or hot water, turn the dial one click to the right and wait for the green light. For espresso, then turn it one click more to the right to start the pump. For hot water, open the steam / water valve on the right then turn the dial one click more to the right to start the pump. You adjust the draw amount by how long you keep the pump on. There is a nice creama head on the espresso and it tastes as good as the beans you use :). We found that the frother tends to make bigger bubbles than some other machines we've had, but that can be minimized by stopping steaming a bit earlier. The different inserts are a nice idea, but we always use the double insert. It wants to pop out as you are knocking the grounds out so you need to be careful. The plastic scoop / tamper is OK, but also a pain to fill the double insert, so buy yourself a nice tamper and scoop. Our previous machines were fully automatic so we had no experience filling and tamping. The first few days we got grounds everywhere and tended to overtamp (very slow draw) or undertamp (quick draw). But now we have learned to deposit the double scoop of grounds into the holder. and hold the scoop upside down while we knock the holder a bit to spread the grounds out. That leaves the grounds ready for tamping with nothing spilled, and we tamp it "just enough", but everyone will need to develop their own technique if this is their first machine.. Rather than removing and reinserting the water tank, we fill it from a pitcher. Bottom line: This i a great value for a small machine.
I would recommend this to a friend Good Coffee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes espresso, not the worlds greatest but it keeps me going.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Danny, your satisfaction will always be our top priority, so please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website if you have any questions or concerns regarding your coffee making experience. Our website is www.delonghi.com Thank you.
Nice working machine.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had a fewonths.The frother and expresso works very well.
I would recommend this to a friendExpresso machine great investment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great investment I use it every day and I save so much money by making my coffee drinks at home.
I would recommend this to a friendAmazing the best quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best coffee marker .the only inconvenient is that you need to stop because it is not automatic .but it is amazing
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Gilbert, we hope you continue making quality espresso with our De'Longhi Pump Espresso Machine. Thank you.
Not really an espresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maye I didn't use it correctly. But after playing around with it for a month it still make cappuccinos that just tasted like coffee..
No, I would not recommend this to a friendCasa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frother doesn’t work as well as I had hoped. Otherwise it’s a nice coffee maker.
I would recommend this to a friendDe'Longhi Espresso Machine Needs a Better Wand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This espresso machine is very nice except for the wand. It is very good at frothing but not at all good for steaming. I like lattes better than cappuccinos, it is perfect for cappuccinos, The wand is also way to short. I ended up returning this item.
No, I would not recommend this to a friendGreat Upgrade from other espresso makers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! The quality of pressure compared to simiar priced machines you can taste.
I would recommend this to a friendAdequate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does an ok job of brewing but really needs a larger coffee filter basket. Also, it will brew until the water runs out or you shut it off. It should be able to stop automatically. Finally, it really sucks at frothing milk. It heats the milk but with little or no foam.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi James, thank you for reaching out and providing your feedback regarding your Pump Espresso Machine. Your satisfaction will always be our top priority, so please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website if you have any questions or concerns regarding your espresso-making experience. Our website is www.delonghi.com Thank you.
Great machine!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a gift. My friend likes it! He loves lattes and mistos and having to go to Starbucks every morning just isn't something he wants to do.
I would recommend this to a friendMy wife likes it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok but it’s load to run and sometimes it don’t work right most of the time it’s ok
No, I would not recommend this to a friend- Pros mentioned:Espresso quality
Nice machine
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a good cup of espresso. Recommend it to a friend.
I would recommend this to a friend Broke after 6 weeks!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this machine six weeks, and this morning it broke. Won't turn on. Really!!!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
College Kid loves it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my son. He loves it. Had a little trouble figuring out the frothier but now he works at Starbucks while going to school.
I would recommend this to a friendJust OK!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok, should have included frother.There are better options in market
No, I would not recommend this to a friend