Customer Ratings & Reviews
- Model:
- ECP3420
- SKU:
- 4372106
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the Espresso Machine, particularly praising its espresso quality and ease of use. Many appreciate the price, overall performance, and convenient size. However, some customers have noted concerns about the noise level and the steam wand's functionality. A few customers also reported issues with the pump.
This summary was generated by AI based on customer reviews.
Amazing the best quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best coffee marker .the only inconvenient is that you need to stop because it is not automatic .but it is amazing
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Gilbert, we hope you continue making quality espresso with our De'Longhi Pump Espresso Machine. Thank you.
House blessing gift
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave this to my nephew & his wife as a house blessing gift. They love this De'Longhi Espresso machine.
I would recommend this to a friend- Pros mentioned:Espresso quality, Size
Great Little Manual Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this for about a month. We were looking for a compact espresso maker / milk frother because we had limited counter top space. The controls are simple: For steam turn the dial to the left and wait until the green light comes on, then open the steam / water valve on the right to let the steam out. For espresso or hot water, turn the dial one click to the right and wait for the green light. For espresso, then turn it one click more to the right to start the pump. For hot water, open the steam / water valve on the right then turn the dial one click more to the right to start the pump. You adjust the draw amount by how long you keep the pump on. There is a nice creama head on the espresso and it tastes as good as the beans you use :). We found that the frother tends to make bigger bubbles than some other machines we've had, but that can be minimized by stopping steaming a bit earlier. The different inserts are a nice idea, but we always use the double insert. It wants to pop out as you are knocking the grounds out so you need to be careful. The plastic scoop / tamper is OK, but also a pain to fill the double insert, so buy yourself a nice tamper and scoop. Our previous machines were fully automatic so we had no experience filling and tamping. The first few days we got grounds everywhere and tended to overtamp (very slow draw) or undertamp (quick draw). But now we have learned to deposit the double scoop of grounds into the holder. and hold the scoop upside down while we knock the holder a bit to spread the grounds out. That leaves the grounds ready for tamping with nothing spilled, and we tamp it "just enough", but everyone will need to develop their own technique if this is their first machine.. Rather than removing and reinserting the water tank, we fill it from a pitcher. Bottom line: This i a great value for a small machine.
I would recommend this to a friend Casa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frother doesn’t work as well as I had hoped. Otherwise it’s a nice coffee maker.
I would recommend this to a friendAdequate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does an ok job of brewing but really needs a larger coffee filter basket. Also, it will brew until the water runs out or you shut it off. It should be able to stop automatically. Finally, it really sucks at frothing milk. It heats the milk but with little or no foam.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi James, thank you for reaching out and providing your feedback regarding your Pump Espresso Machine. Your satisfaction will always be our top priority, so please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website if you have any questions or concerns regarding your espresso-making experience. Our website is www.delonghi.com Thank you.
Not really an espresso machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maye I didn't use it correctly. But after playing around with it for a month it still make cappuccinos that just tasted like coffee..
No, I would not recommend this to a friendGreat machine!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a gift. My friend likes it! He loves lattes and mistos and having to go to Starbucks every morning just isn't something he wants to do.
I would recommend this to a friendMy wife likes it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok but it’s load to run and sometimes it don’t work right most of the time it’s ok
No, I would not recommend this to a friendJust OK!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok, should have included frother.There are better options in market
No, I would not recommend this to a friendCollege Kid loves it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my son. He loves it. Had a little trouble figuring out the frothier but now he works at Starbucks while going to school.
I would recommend this to a friend- Pros mentioned:Espresso quality
Nice machine
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a good cup of espresso. Recommend it to a friend.
I would recommend this to a friend sol
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months of use, stop heating, also is very loud when coffee is brewing, morning should be peaceful to get ready to start our day.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Good value for money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the look and it functions great. The pod holder is a snug fit with spring loaded clamps which is a nice feature.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you continue to enjoy our De'Longhi Pump Espresso Machine for your espresso-making needs. Thank you.
Does it’s job, but could be improved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this espresso machine doesn’t have as many features as it should. Two features that it does not include is a temperature gauge when steaming milk and it doesn’t tell you how many shots you are pulling.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Anonymous12,
We are very sorry to hear that our manual espresso machine did not exceed your expectations. Your reviews allow us the opportunity to do better. Please check our website www.delonghi.com for more options on manual espresso machines with those features. For assistance, please contact us at 800-322-3848 M-F between 9 am and 8 pm Est.
Thank you.
Poor quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It began leaking from the inside tubing after one year. I replaced rusty screws that connected the tubes, but it continues to leak. It's junk. Very disappointed.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you are having a negative experience with your Pump Espresso Machine and to learn your unit started to leak after 1 year is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve, Customer satisfaction is our top priority and when purchased from an authorized seller, this unit is backed by a 1-year manufacturers warranty, We would appreciate the opportunity to get your feedback and possibly find a more suitable option for your needs. Our customer contact information including our convenient web chat feature can be found on our Delonghi website. We apologize for any inconvenience this has caused. Thank you.
Quality espresso maker.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent so much money on starbucks and other coffee shops. This saves so much and tastes exactly the same. Love it
I would recommend this to a friendGreat cappuccino
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cappuccino maker makes good cappuccino. The only downfall is it does not stop automatically.
I would recommend this to a friendnot awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my wifes christmas present! she loves how well it does as far as making shots of espresso but is very unsatisfied with the steamer attachment, it takes almost 5 minutes to steam a half a cup of milk to a warm temperature!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Dear Ryan, we're sorry to hear you had a negative experience with your Pump Espresso Machine and to learn you had issues with your units steamer attachment is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and work together to resolve this issue. We ask that you please contact at your earliest convenience so that we may further assist you. We can be reached at 1-800-322-3848 or via our web chat feature found on our Delonghi website. We apologize for any inconvenience this has caused. Thank you.
Good for beginners!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it ,because it’s enough high for my cup and more easily used for espresso!
I would recommend this to a friendGreat machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When used correctly this is a great starter machine. Keep in mind it has no auto shut off so requires you to stop it manually.
I would recommend this to a friend