Customer Ratings & Reviews
- Model:
- ECP3420
- SKU:
- 4372106
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the Espresso Machine, particularly praising its espresso quality and ease of use. Many appreciate the price, overall performance, and convenient size. However, some customers have noted concerns about the noise level and the steam wand's functionality. A few customers also reported issues with the pump.
This summary was generated by AI based on customer reviews.
Quality espresso maker.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent so much money on starbucks and other coffee shops. This saves so much and tastes exactly the same. Love it
I would recommend this to a friendGood value for money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the look and it functions great. The pod holder is a snug fit with spring loaded clamps which is a nice feature.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you continue to enjoy our De'Longhi Pump Espresso Machine for your espresso-making needs. Thank you.
Great cappuccino
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cappuccino maker makes good cappuccino. The only downfall is it does not stop automatically.
I would recommend this to a friendPoor quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It began leaking from the inside tubing after one year. I replaced rusty screws that connected the tubes, but it continues to leak. It's junk. Very disappointed.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you are having a negative experience with your Pump Espresso Machine and to learn your unit started to leak after 1 year is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve, Customer satisfaction is our top priority and when purchased from an authorized seller, this unit is backed by a 1-year manufacturers warranty, We would appreciate the opportunity to get your feedback and possibly find a more suitable option for your needs. Our customer contact information including our convenient web chat feature can be found on our Delonghi website. We apologize for any inconvenience this has caused. Thank you.
not awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my wifes christmas present! she loves how well it does as far as making shots of espresso but is very unsatisfied with the steamer attachment, it takes almost 5 minutes to steam a half a cup of milk to a warm temperature!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Dear Ryan, we're sorry to hear you had a negative experience with your Pump Espresso Machine and to learn you had issues with your units steamer attachment is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and work together to resolve this issue. We ask that you please contact at your earliest convenience so that we may further assist you. We can be reached at 1-800-322-3848 or via our web chat feature found on our Delonghi website. We apologize for any inconvenience this has caused. Thank you.
Does it’s job, but could be improved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this espresso machine doesn’t have as many features as it should. Two features that it does not include is a temperature gauge when steaming milk and it doesn’t tell you how many shots you are pulling.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Anonymous12,
We are very sorry to hear that our manual espresso machine did not exceed your expectations. Your reviews allow us the opportunity to do better. Please check our website www.delonghi.com for more options on manual espresso machines with those features. For assistance, please contact us at 800-322-3848 M-F between 9 am and 8 pm Est.
Thank you.
Good for beginners!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it ,because it’s enough high for my cup and more easily used for espresso!
I would recommend this to a friendsol
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months of use, stop heating, also is very loud when coffee is brewing, morning should be peaceful to get ready to start our day.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Lousy espresso maker!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because it doesn’t steam the milk to a nice foam, it just moves the milk a little. Totally inadequate as there is nothing like that foam head on your latte. My tiny on its last legs Krups steams milk better than this brand new machine does.
No, I would not recommend this to a friendGreat machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When used correctly this is a great starter machine. Keep in mind it has no auto shut off so requires you to stop it manually.
I would recommend this to a friendGreat basic espresso machine
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great basic espresso machine. Had it for about 9 months and still works like new.
I would recommend this to a friendExcellent purchase!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes good hot coffee in couple of seconds, steams and froths milk and gets hot water too when needed
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you continue making delicious espresso drinks with our De'Longhi Pump Espresso Machine. Thank you.
Good starter machine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are new to the espresso making game but this has been a fun machine to try to learn on. We like it and the coffee is delicious.
I would recommend this to a friendMoney saved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves this coffee maker. For $17 a month we save so much on not buying coffee from Starbucks.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you continue to save with our De'Longhi Pump Espresso Machine. Thank you.
Awesome!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for a gift and it works great! The espresso should be hotter when it comes out but it's great quality.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are delighted to hear you are enjoying the quality of our De'Longhi Pump Espresso machine. We hope you continue to enjoy the gift of delicious espresso. Thank you.
Delonghi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appears to work very well with solid construction . Very pleased with product so far . Hopefully it will last as long as my Precious Krups machine .
I would recommend this to a friendTerrible and frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked once and stopped making coffee...no matter what I did just wouldn't work. Im a peo with these machines but I guess this one was not for me
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you are having a negative experience with your Pump Espresso Machine and to learn your unit stopped working after one use is disappointing. We set a high standard for our product's, however, this experience is certainly not indicative to the level of excellence we strive to achieve. Customer satisfaction is our top priority and we would appreciate the opportunity to speak with you to get your feedback and possibly find a more suitable option for your needs. We ask that you please call us at 1-800-322-3848 for further assistance. Thank you.
- Pros mentioned:Overall performance
Decent for a beginner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably both ebest for a coffee enthusiast.
I would recommend this to a friend Barista
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than I expected. A variety techniques makes the coffee taste so good.
I would recommend this to a friendEspresso Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality espresso flavor! Milk frother temperature is not too hot, unless you leave milk out from fridge for a bit.
I would recommend this to a friend