Customer Ratings & Reviews
- Model:
- ECP3420
- SKU:
- 4372106
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the Espresso Machine, particularly praising its espresso quality and ease of use. Many appreciate the price, overall performance, and convenient size. However, some customers have noted concerns about the noise level and the steam wand's functionality. A few customers also reported issues with the pump.
This summary was generated by AI based on customer reviews.
Espresso Machine
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the machine however after some use it slows down on how fast it brews but we have used this daily… seemed to be the Best Buy for the buck tho…
I would recommend this to a friendDelonghi reliably good brew but with buts...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A fair machine to be honest. You have to be gentle compared to earlier models. It's still noisy, but that shouldn't turn you away from Delonghi's noticeably better brews.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, if you have any questions regarding your unit, please feel free to visit our website and use our customer service tab to connect with one of our coffee specialists who will be happy to assist you. Thank you.
Great addition to the office!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this thing on a whim, and I don't regret it one bit. HUGE hit at the office
I would recommend this to a friendCame through dripping...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really loved this at first but maybe it needs to be turned completely off after each use. It has a steady leak now after I use it. Other than that it is great.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Dear Eldnar, thank you for posting this 3-star review on your Pump Espresso Machine. We're happy to hear you love the unit, however, to learn your unit now has a steady leak is disappointing. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and troubleshoot this issue for you. We ask that you please contact us at your earliest convenience, at 1-800-322-3848, Monday - Friday from 10:00 am - 6:00 pm ET. Thank you.
Basic but great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's very basic but very good and useful coffee machine.
I would recommend this to a friendSub par espresso machine
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine worked ok for a few months if you're only making espressi. The milk frother is terrible! It does not froth.. it only steams so dont plan on practicing any latte art. After using for 4 months or so my espresso started to have a very odd flavor.. almost like its infused with Co2. Pretty terrible. I've cleaned it several times thinking that may be the problem.. nope. Just a poor machine unfortunately. Would not recommend to anyone who actually cares about a good espresso.
No, I would not recommend this to a friendGreat espresso
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good espresso works just as good as the expensive machines
I would recommend this to a friendBroke on me after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I stay caffeinated so I can pop off on Roblox all night. But it stopped working and is out of warranty so rip
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Evan, we are very sorry to learn about your experience with your Pump Espresso Machine, and to know this affected your game night is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect with you with one of our friendly coffee specialists who will be happy to troubleshoot your device directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice on the counter but takes too long to brew a cup and by the time it's done, it's only luke warm. I returned this item for refund.
No, I would not recommend this to a friendEspresso express shelflife experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The espresso part broke within the first week. The frother still worked. It was nice before that, for 5 days.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Donatella, we are sorry to hear you had this experience with your Pump Espresso Machine, and to know the espresso part of your machine stopped functioning is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly associates who will be happy to assist you with this. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and great price would recommend to all my friends
I would recommend this to a friendGreat friend for the morning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Real italian expresso flavor to enjoy every morning.
I would recommend this to a friendEspresso
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Pulling a shot is a delicate art of correctly grinded beans and packing coffee.
I would recommend this to a friendOkay at best. Mediocre expresso.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Parts are tight. Very difficult to turn handle. Frother is okay but doesn't produce good results.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Epic Fail
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Catastrophic failure after 10 days use! Returned it.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to learn about your experience with your Pump Espresso Machine. We understand this has caused you to return your unit, but if we can be of any assistance finding you a suitable espresso machine, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Fair for the price
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent machine, but I highly recommend watching tutorials on how tot properly work this machine, it is VERY easy to mes up your shots.
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy with this purchase it didn’t last long at all
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Suli, we are sorry to learn about your experience with our Pump Espresso Machine, and to know your unit did not last long is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot this issue with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
honest review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best expresso machine to buy,,but missing support for parts needed when parts wear out.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website if you require any spare parts. Our website is www.delonghi.com Thank you.
- Cons mentioned:Pump
Not great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out great then broke 2 months in. Pretty sure the pump was faulty
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Chase, we are sorry to learn about your experience with our Pump Espresso machine, and to hear your pump was faulty is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our coffee specialists who will be happy to assist you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
First time buyer choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good try out for first time beginner but cannot perform latte art
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Sid,
Thank you for reaching out. We appreciate that there are some things you do enjoy with your Espresso Machine and we apologize that you were unable to make latte art to your liking. Latte art is made by pouring your steamed milk into your espresso which results in a pattern on the surface of the latte. Please take a look at this video from our DeLonghi Youtube channel for some tips and tricks. https://www.youtube.com/watch?v=R-8_cnjUSZ4
Thank you!