Customer Ratings & Reviews
- Model:
- ECP3420
- SKU:
- 4372106
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the Espresso Machine, particularly praising its espresso quality and ease of use. Many appreciate the price, overall performance, and convenient size. However, some customers have noted concerns about the noise level and the steam wand's functionality. A few customers also reported issues with the pump.
This summary was generated by AI based on customer reviews.
Disappointing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was missing parts. it was surprisingly cheaply made with thin plastic. I would put a life-span on this of about 2 years if you were lucky. The seals didn't feel firm at all and there was not enough weight to use the puc holder and insert it one-handed. A great disappointment overall.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Mage, we are very sorry to hear you were not fully satisfied with our Pump Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our coffee specialists who will be happy to assist you with any questions or concerns you may have regarding your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Difficult
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is difficult to use since it is very hard to take out the coffee holder.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Died after 3 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not last with regular/heavy use. Made with cheap plastic that melts itself away overtime. Spend the extra money for a high quality one without the cheap interior plastic. Died after 3 months. For the price it’s okay. Only for very very light use
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are very sorry to learn about your experience with your Pump Espresso Machine and to know your unit stopped working after 3 months is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A month after, I still didn’t receive it! Did I pay? YES. Do I have the item in my house? NO
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are very sorry to hear you have still not received your purchase of our De'Longhi Pump Espresso machine. We recommend reaching out to Best Buy directly to find out the current status of your purchase. Thank you.
C
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken 10 month old l do not recommend this product
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi, we're sorry to hear you are having a negative experience with your Pump Espresso Machine and to learn your unit has stopped working within 10 months is disappointing. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and work together towards a proper resolution. We ask that you please contact us at your earliest convenience and one of our coffee specialist will be happy to assist you. We are available Monday - Friday from 10:00 am - 6:00 pm ET. 1-800-322-3848. Thank you.
Scandal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! You took my money and did not bring me the product. At least give my money back...!!!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Marsela, we are very sorry to hear you have still not received your Pump Espresso machine from Best Buy. We do our best to see our customer's needs are attended to so we apologize for any inconvenience this has caused and hope you will follow up with Best Buy directly to find out where your purchase is. If you require further assistance, please feel free to contact us Mon.- Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-866-528-8323 or reach us via our web chat feature found on our website. www.delonghi.com Thank you. Thank you.
Expresso
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the machine just didnt get water hot enough to me the strength of expresso that i like--
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, thank you for posting this 3-star review on your Pump Espresso Machine. We're happy to hear you liked the machine, however, to learn this machine did not brew your espresso to the proper temperature is disappointing. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and possibly find a more suitable option for your needs. We ask that you please give us a call at 1-800-322-3848 so that we may properly assist you in resolving this matter. Thank you
Expresso
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. Doesn’t make the best expresso but not the worst i guess. Would not purchase again.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Dear Gayem, we're sorry to hear you were not satisfied with your Pump Espresso Machine and to learn you would not purchase this unit again is disappointing. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and possibly find a more suitable option for your needs. We ask that you please call us at 1-800-322-3848 so that we may further assist you. Thank you.
i want to return asap this coffee maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too difficult to make a good coffee,is too watery and too tied to use
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like all that much!! I like the bambino plus better it has auto functions
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear about your Pump Espresso Machine and to learn you were not satisfied with your purchase is disappointing. Please give us a call at 1-800-322-3848 so we may further assist you in finding a more suitable option for your needs. Thank you.
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it, have only used it a few times and it is not working
No, I would not recommend this to a friendTrash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 1 week. After 10 days it was done.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Steve, we are very sorry to hear this was your experience with our Pump Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our coffee specialists who will be happy to troubleshoot your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Good for the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this is a decent espresso machine. Nothing fancy
I would recommend this to a friendNot very good coffee machine
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend this espresso machine it broke down too fast!
No, I would not recommend this to a friendNo good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't received my item after 1 month yet.bad bad bad
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you have had a negative experience with purchasing this Pump Espresso Machine and to learn you have yet to receive your item after 1 month is disappointing. We recommend you reach contact BestBuy's customer service for further assistance with this matter. Customer satisfaction is our top priority, should you need our assistance, please contact us at 1-800-322-3848. Thank you.
Poor product doesn't function
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Water pours out of the back of the espresso machine
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This worked fine the first couple of times but has stopped working well
No, I would not recommend this to a friendLow pressure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was similar to cheaper versions of Delonghi coffee makers and the pressure was low.
No, I would not recommend this to a friendHad Hopes For Hot, Strong Espresso
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced a 15-year-old Braun espresso machine with this machine. The filter was too small for more than two shots. The coffee was not very hot. And it was not very strong. The machine vibrated a lot. We upgraded to another product.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, Hi, we're sorry to hear you are having a negative experience with your Pump Espresso Machine and to learn your unit did not brew strong espresso is disappointing. We set a high standard for our products, however, your experience is certainly not indicative of the level of excellence we strive to achieve. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and possibly find a more suitable option for your needs. Please give us a call at 1-800-322-3848 for further assistance. Thank you.
- Pros mentioned:Ease of use, Espresso quality, Size
Very Good Espesso Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have benn using the DeLongi Espresso Maker for the past two weeks. The unit has been at my disposal without compensation,for thepurpose of sharing my unbiased opinion of the product. At the end of the testing period,the unit will be returned to the manufacturer.That being said,I have enjoyedusing this machine. It is well designed,easy to operate,and in short it does what it says it will do. The instructions are clear and concise,showing how the unit operates,as well as showing the different beverages the product can produce.I have tried a number of them,and found they are easy and fun to make.Operating the unit is easy and straightforward. It heats up quickly,and dispenses a very good espresso.If making cappucchino,the frother initially takes about a minute to heat up and does a very good job. Cleanup is quick and easy,and with its compact size takes up very little space. The only negative comment I would have is that after brewing and using the frother, water will drip from the brewer. Other than that it is a well made product which I would recommend to a friend.
I would recommend this to a friend