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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1266 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are satisfied with the Espresso Machine, particularly praising its espresso quality and ease of use. Many appreciate the price, overall performance, and convenient size. However, some customers have noted concerns about the noise level and the steam wand's functionality. A few customers also reported issues with the pump.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,266 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for beginners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s overall a good espresso machine for a beginner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alright

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, it’s alright. Get a non pressurized basket to replace the oem one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Espresso quality

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Easy to use, clean and maintain. Also makes great coffee! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Starter Espresso Machine

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love! Small and compact and is easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Espresso quality, Price

    Rated 5 out of 5 stars

    Great coffee maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very compact and simple. Makes excellent coffee. Easy maintenance. Very Good quality vs price.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hi Petez, we are delighted to hear you found our De'Longhi Pump Espresso Machine easy to maintain. We hope you continue to make delicious espresso with your unit. Thank you. DeLonghiResponse

  • Rated 5 out of 5 stars

    BEST LATTES EVER

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love coffee and this espresso maker is the best! We use it everyday! Super efficient and convenient to get top tier quality lattes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Espresso quality

    Rated 5 out of 5 stars

    Victor

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent coffee machine, good quality and the precision to make perfect coffee. Easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Solid purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has eliminated the need to pay almost 10 dollars for a large latte at one of the chain stores. It is easy to use, clean, and store. I recommend this for first time espresso makers!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Exceptional Espresso Experience with De'Longhi'

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite being a manual machine, I found the De'Longhi surprisingly easy to use. The setup was straightforward, thanks to the clear instructions provided. Operating the machine feels intuitive, from filling the portafilter to steaming milk. Cleaning is also hassle-free, which is a huge plus for daily use!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Steam wand

    Rated 2 out of 5 stars

    Horrible for even a beginner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I tried not to let my first review at BestBuy be negative; however, after a few weeks filled with wasting multiple pounds of coffee and endless carafes of milk, negative it must be. This was my first "espresso machine" purchase and the biggest takeaway I can give is: don't be cheap! Yes, this is less expensive than a better machine, but I now know you definitely get what you pay for. I'll just list my positives and negatives below and you can decide for yourself... Positives: Very inexpensive. Will make something akin to an espresso/latte/cappuccino/etc., just not with the flavor you're used to getting from a coffee shop. Very easy to maintain and clean. Ready to use really fast, doesn't take 15+ mins like most machines. Negatives: Not enough pressure is created to utilize an appropriate grind/weight combination. I have found that I can barely use what is considered an "espresso grind" and have more than 15g of coffee in the basket. I have a Breville Smart Grinder Pro and can only go down to a size 25 grind (their espresso grind range is between 0-30) and have that amount of coffee. Any smaller grind and the weight of the coffee also must decrease, in addition to tamping lighter or you won't get any extraction. Next, is the steam wand...or whatever they want to call it. It's short, so even in a small carafe (mine is 12 oz max) the steam wand barely touches milk. I'm new to this and learned this is the biggest issue with the product. If the steam is too high in the milk you end up with endless bubbles, well, it's virtually impossible to prevent that with this machine. Even submerging virtually the whole wand in the milk (up to the point they say you can't go past), by the time the milk is at 110 degrees it's bubbling over the edge of the carafe. A great work around is just removing the cappuccino attachment (this also has weird bevels inside it which prevents creating the proper whirlpool needed to froth milk) and using the internal wand itself; however, that's only a small rubber piece that slides into place and short of securing it to the machine (I use a bread tie) it will just pop off into the milk filled carafe you're using to steam the milk. An aftermarket wand would make this part of the machine infinitely better, but DeLonghi doesn't offer one, so no luck there. It really stinks to waste a couple hundred dollars and if you're remotely serious about doing lattes and such at home, that's all you're doing. I plan on hoping someone will buy this from FB marketplace and I'll just use whatever funds I can secure to put toward the purchase of a real espresso machine. This is just not where it's at if you plan to get remotely serious with being able to make a proper latte.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hi Ron, we are sorry to hear you were not fully satisfied with your Pump Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with a friendly associate who will be happy to assist you with your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you. DeLonghiResponse

  • Rated 4 out of 5 stars

    Good for the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good machine for the money. The wife and I make multiple Americanos daily and they last from 8-16 months. This is our fourth one. We use good water and throughly clean them monthly. HIGHLY RECOMMEND GETTING THE BEST BUY WARRANTY! Every time ours breaks the exchange is easy and only costs $30 for the 2 year warranty. I’ll keep getting them. Oh and we don’t use the steam wand so can’t help there.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello Brian, Thank you for taking the time to give your machine such a fantastic rating! We love hearing from our customers, especially when they share our enthusiasm for our products. Enjoy! DeLonghiResponse

  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great easy to use product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and compact! Definitely thought it would be a bigger machine but it is just the right size!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to clean, takes up a small footprint on my counter

    I would recommend this to a friend
  • Pros mentioned:
    Espresso quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Expresso time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investments ever but it take time if you have couple of people plus too much noise for foam

    I would recommend this to a friend
  • Pros mentioned:
    Espresso quality

    Rated 5 out of 5 stars

    Best coffee machine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good. Great coffee always on spot. Has the ability to do one or two shots. With an automatic button, the coffee comes or consistently delicious

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello, Thank you for taking the time to give your machine such a wonderful rating! We truly value hearing from our customers, especially when they share our passion for our products. Enjoy! DeLonghiResponse

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Espresso machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine my family loves it I just sent them the link so they can buy one. Best investment I ever made in a coffee machine I love it

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello Costanza, Thank you for taking the time to give your machine such a fantastic rating! We love hearing from our customers, especially when they share our enthusiasm for our products. Enjoy! DeLonghiResponse

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great way to save money

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this daily. This is perfect for a small home or personal use. If you enjoy latte's, espresso shots, and "specialty" coffees, this device will pay itself off in no time compared to going out and purchasing a $7 cup of coffee (before tax and tip). Quick, simple, and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Caffeine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cappuccino machine at a fair price I would recommend

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Thank you for taking the time to review your machine with such a detailed and exceptional star rating. We appreciate hearing from our customers and are glad to know that you're enjoying our products. DeLonghiResponse

  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this espresso machine. Easy to follow instructions and good value. Made well and nice size for small space.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Easy to use and uncomplicated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and uncomplicated, simple to clean as well. I love that it's small.

    I would recommend this to a friend
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