Customer Ratings & Reviews

besides it looks great on my counter I love this machine, absolutely recommend it, my husband loves it, we are not coffee experts but the taste for every coffee its perfect for us, I love iced coffees and this is working great for me

Great coffee machine. No issues and love the bean to cup

This is a terrible machine! I have owned this machine for about 8 months and in that short span, it has barely functioned. The machine has seems extracting coffee and just stops halfway through the extraction process. Nothing I have done - cleaning, changing grinder settings, resetting the machine, descaling etc., seems to work. The customer support experience has equally been frustrating; contact is via email, take days to respond, and when they do, it’s with incomplete unintelligible instructions that often do not match up to my machine model, even when they have the serial numbers. The idea of good, and the machine, for the very few it’s it was worked, makes a good cup of coffee. But those experiences are too far in-between and overshadowed by the terrible experiences, terrible customer service and costs incurred in lost beans and overhead. Delonghi, this is an expensive machine and you should do better by your customers. You have an opportunity to use your YouTube channel to provide more detailed trouble shooting experience, to provide a live customer care experience, and to expand your phone service. You limit your hours to M-F, 8 - 6pm EST and Saturday, 9 - 12 pm EST., assuming that we have to prioritize our terrible coffee experiences over our work!!! The live chat button, supposedly at the bottom of your webpage does not exist and it seems like you have purposely removed the telephone number from that webpage, to prioritize email contact. All these actions suggest that you are committed to engaging with your customers in any meaningful way. I am still waiting on your customer service team to resolve my issues- I have asked for details to send the machine back for repairs and have not heard back from them.

Great espresso machine. Everything you need and want to enjoy your coffee beverage.

[Employee of bestbuy] I bought this one after buying the upgraded model because I love the machine. This one works really well but it's worth spending the money on the upgraded model. If you just like espresso and a few different drinks this one works great. Still way better than a regular coffee machine

I love making my espresso drinks every morning, that I don't miss going to Starbucks. Easy to make an espresso drink at the touch of a button. Even easier to clean. What's even better, I got a price match - and it was a steal.

Excellent product so far - it’s easy to use and can make a variety of espresso drinks. Early to fill the water tank and easy to clean out the espresso bean grounds. I like that everything is fully automatic with this machine - the only work that is required to make an excellent, delicious latte, espresso or cappuccino is to fill the water tank, pour in espresso beans and fill the forthrer with milk - and everything else is automatic and clean-up is easy! I love this machine and will be buying a lot less from cafes so I am saying money in the long run!

Excellent high quality coffee maker. This product is efficient and produces highly quality coffee.

Game changer. My first espresso machine. Amazing experience and still try to figure out what we like most. Totally new era for coffee making. A little bit more maintenance than other kind of coffee machines ( not espresso ones) but no regret. Enjoy a perfect coffee with this machine.

I purchased this several months ago to help facilitate conversations for a peer support program. I have made more than I can count, latté's, coffee's, espressos. Both caffeinated and decaf. The machine really works flawlessly. The coffee is delicious. I would consider this machine pretty durable, as I use this machine in a portable fashion and meet people at many different locations throughout the month. It's light enough to be able to transport fairly easily in the box, using a collapsible wagon.

Love love this coffee machine easy to use recommend

Grear machine, Easy to use and excellent coffee extraction. Several drink options. I recommend it.

This is easy to use, make great espresso and cleaning is a breeze.

This machine is worth the purchase if you have the funds. Super easy to use once you learn the modes, and it tells you exactly when it needs something(whether it be frother clean, more water, etc). This was my first “big girl” purchase and I have no regrets! It’s lovely.

This was a gift for someone. They have not stopped raving about it. Said it makes the best coffee they have ever had.

Just bought mine 25 days ago and pay $250 too much (to explain the poor value), my old one stopped working after 12years making very good expresso and long cafe

Beautiful machine and easy to use for making barista quality cups of coffee

We purchased this after finding a semi-automatic machine to be too labor intensive. I am in the morning. This machine does everything I need and essentially only requires that I disassemble the milk frother and clean it out. This task takes only a couple minutes which is well worth the time! Quality machine!

Love it. Easy to use. Great coffee extraction. Iced option is great.

Love this machine and it works so well and provides wonderful espresso.