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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 772 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 772 reviews
  • Rated 5 out of 5 stars

    Very nice coffee machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    besides it looks great on my counter I love this machine, absolutely recommend it, my husband loves it, we are not coffee experts but the taste for every coffee its perfect for us, I love iced coffees and this is working great for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coffee machine. No issues and love the bean to cup

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Delonghi- do better!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a terrible machine! I have owned this machine for about 8 months and in that short span, it has barely functioned. The machine has seems extracting coffee and just stops halfway through the extraction process. Nothing I have done - cleaning, changing grinder settings, resetting the machine, descaling etc., seems to work. The customer support experience has equally been frustrating; contact is via email, take days to respond, and when they do, it’s with incomplete unintelligible instructions that often do not match up to my machine model, even when they have the serial numbers. The idea of good, and the machine, for the very few it’s it was worked, makes a good cup of coffee. But those experiences are too far in-between and overshadowed by the terrible experiences, terrible customer service and costs incurred in lost beans and overhead. Delonghi, this is an expensive machine and you should do better by your customers. You have an opportunity to use your YouTube channel to provide more detailed trouble shooting experience, to provide a live customer care experience, and to expand your phone service. You limit your hours to M-F, 8 - 6pm EST and Saturday, 9 - 12 pm EST., assuming that we have to prioritize our terrible coffee experiences over our work!!! The live chat button, supposedly at the bottom of your webpage does not exist and it seems like you have purposely removed the telephone number from that webpage, to prioritize email contact. All these actions suggest that you are committed to engaging with your customers in any meaningful way. I am still waiting on your customer service team to resolve my issues- I have asked for details to send the machine back for repairs and have not heard back from them.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to fully meet your expectations this time. We consider every concern when designing our units or creating our policies. For this reason, we would like to have the opportunity to understand how we could have improved your experience. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support. Click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly. DeLonghiResponse

  • Rated 5 out of 5 stars

    Simple and automatic espresso coffee machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great espresso machine. Everything you need and want to enjoy your coffee beverage.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Thank you so much for your amazing review, Ivica! We're thrilled to hear that you love the machine and that it has enhanced your coffee experience. We appreciate your loyalty and look forward to being a part of your coffee journey for years to come. Coffee is more than just a drink. It's an experience. DeLonghiResponse

  • Best Buy Employee

    Rated 4 out of 5 stars

    Good little machine

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    Best Buy Employee
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I bought this one after buying the upgraded model because I love the machine. This one works really well but it's worth spending the money on the upgraded model. If you just like espresso and a few different drinks this one works great. Still way better than a regular coffee machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Practicing for my back up job - Barista

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love making my espresso drinks every morning, that I don't miss going to Starbucks. Easy to make an espresso drink at the touch of a button. Even easier to clean. What's even better, I got a price match - and it was a steal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this espresso and latte machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product so far - it’s easy to use and can make a variety of espresso drinks. Early to fill the water tank and easy to clean out the espresso bean grounds. I like that everything is fully automatic with this machine - the only work that is required to make an excellent, delicious latte, espresso or cappuccino is to fill the water tank, pour in espresso beans and fill the forthrer with milk - and everything else is automatic and clean-up is easy! I love this machine and will be buying a lot less from cafes so I am saying money in the long run!

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello Alexis. Thank you for taking the time to give your machine such a wonderful rating! We truly value hearing from our customers, especially when they share our passion for our products. Your feedback is incredibly important to us as it helps us continue to improve and provide the best possible experience. If you ever have any questions or need assistance, please don't hesitate to reach out. Enjoy! DeLonghiResponse

  • Rated 5 out of 5 stars

    Excellent Quality Coffee Maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent high quality coffee maker. This product is efficient and produces highly quality coffee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game changer for a perfect coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game changer. My first espresso machine. Amazing experience and still try to figure out what we like most. Totally new era for coffee making. A little bit more maintenance than other kind of coffee machines ( not espresso ones) but no regret. Enjoy a perfect coffee with this machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great machine, great coffee

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this several months ago to help facilitate conversations for a peer support program. I have made more than I can count, latté's, coffee's, espressos. Both caffeinated and decaf. The machine really works flawlessly. The coffee is delicious. I would consider this machine pretty durable, as I use this machine in a portable fashion and meet people at many different locations throughout the month. It's light enough to be able to transport fairly easily in the box, using a collapsible wagon.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Thank you for taking the time to review your machine with such a detailed and exceptional star rating. We appreciate hearing from our customers and are glad to know that you're enjoying our products. DeLonghiResponse

  • Rated 5 out of 5 stars

    Great coffee maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love this coffee machine easy to use recommend

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Thank you for taking the time to review your machine with such a detailed and exceptional star rating. We appreciate hearing from our customers and are glad to know that you're enjoying our products. Enjoy your espresso-making experience! DeLonghiResponse

  • Rated 5 out of 5 stars

    I loved it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grear machine, Easy to use and excellent coffee extraction. Several drink options. I recommend it.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Thank you for taking the time to review your machine with such an exceptional star rating. We appreciate hearing from our customers, especially when they are as excited about our products as we are. DeLonghiResponse

  • Rated 5 out of 5 stars

    Best purchase for making coffee

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easy to use, make great espresso and cleaning is a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is worth the purchase if you have the funds. Super easy to use once you learn the modes, and it tells you exactly when it needs something(whether it be frother clean, more water, etc). This was my first “big girl” purchase and I have no regrets! It’s lovely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Machine Ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for someone. They have not stopped raving about it. Said it makes the best coffee they have ever had.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Thank you for taking the time to review your machine with such a detailed and exceptional star rating. We appreciate hearing from our customers and are glad to know that you're enjoying our products. DeLonghiResponse

  • Rated 5 out of 5 stars

    Poor value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought mine 25 days ago and pay $250 too much (to explain the poor value), my old one stopped working after 12years making very good expresso and long cafe

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello Claude, Thank you for taking the time to give your machine such a wonderful rating! We truly value hearing from our customers, especially when they share our passion for our products. Enjoy! DeLonghiResponse

  • Rated 4 out of 5 stars

    Colin Jack

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful machine and easy to use for making barista quality cups of coffee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this after finding a semi-automatic machine to be too labor intensive. I am in the morning. This machine does everything I need and essentially only requires that I disassemble the milk frother and clean it out. This task takes only a couple minutes which is well worth the time! Quality machine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Easy to use. Great coffee extraction. Iced option is great.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello Kruger, Thank you for taking the time to give your machine such a wonderful rating! We truly value hearing from our customers, especially when they share our passion for our products. Enjoy! DeLonghiResponse

  • Rated 5 out of 5 stars

    Fabulous espresso machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine and it works so well and provides wonderful espresso.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Thank you for taking the time to review your machine, LaelH. We appreciate hearing from our customers and are glad to know that you are enjoying our Magnifica Evo. Coffee is more than just a drink. It's an experience DeLonghiResponse