Customer Ratings & Reviews
- Model:
- ECAM29084SB
- SKU:
- 12611380
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy . I’ve already had problems with it working
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to fully meet your expectations this time. We consider every concern when designing our units or creating our policies. For this reason, we would like to have the opportunity to understand how we could have improved your experience. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support. Click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Espresso Machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an ok machine but not for that kind of money
No, I would not recommend this to a friendCoffee machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The coffe machine shutdown to soon if you want to make more coffe usually needs to start again and uses a lot of water because every time you turned on rinses out and when it turns off rinses again.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi,
The Magnifica Evo is equipped with Energy Saving features that cause the machine to shut down after 15 minutes; you can always disable this feature in the settings menu. The rinsing feature is designed so that you always have a fresh tasting cup of coffee every single time; this setting can not be disabled. We design our units with the customer in mind, but we understand some features may not be ideal to all.
We thank you for your valuable feedback.
Too expensive, not good performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is expensive and does not perform well not good for the price
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System did not program correctly. I attempted for a couple of days. Latte milk frother great, but machine would not make a latte, nor a cup of regular coffee. It only wanted to make an espresso. I returned item. Very disappointing.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Dear JoannD, We’re truly sorry to hear that you’re experiencing issues with your De’Longhi espresso machine and understand how frustrating this can be. Your satisfaction is very important to us, and we want to ensure you get the support you need as quickly as possible. You can contact our support team directly at support.delonghi.us@delonghigroup.com. We appreciate your patience and the opportunity to make this right.
Lot of issues and turn on error lights many time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good machine but it has a lot issues and after 4 or 5 coffee cup error light illuminated Also milk jar hasn’t fit and must try 2 or 3 times to fit it
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Dariush A,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
The Best Home Investment of the Year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I FINALLY figured it out and I’m in love with this machine! Bye bye Starbucks I’m making ALL of my favorite coffee drinks.
I would recommend this to a friendBuy a Different Model
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love this machine, and I do when it works, but it is inconsistent and temperamental. Perhaps this is a known quantity and explains the sale price. I would not recommend purchasing it.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, We’re truly sorry to hear about your experience with our product and understand your frustration. This is certainly not the experience we strive to provide our customers, and we regret that we were unable to meet your expectations. We take all feedback seriously and are committed to improving our products and services. Thank you for sharing your thoughts, and we will work to ensure better experiences moving forward.
Not what I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected from $750 product. Sometimes it works sometimes it does not.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with your De’Longhi product has been disappointing. Inconsistent operation is not the standard we aim to provide, and we understand how frustrating this must have been for you.
We would appreciate the opportunity to make this right. If you’re willing, our support team would like to learn more about the issues you encountered so we can assist you whichever is most appropriate for your situation.
Please reach out to us at support.delonghi.us@delonghigroup.com and we’ll do everything we can to restore your confidence in De’Longhi.
Thank you again for your feedback, and we hope to resolve this promptly.
Not a good product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good product. Mine broke in three days. You cannot change the size of the drink. Would not recommend. Spend a little more and get the Rivelia.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .We are truly sorry to learn you have experienced this inconvenience, thank you for your honest feedback, we will pass it onto the pertinent department to improve our service for future experiences. Although, we kindly invite you to contact us directly at www.delonghi.com to chat with one of our specialists who will assist you checking your available options for a positive outcome.
Awful design, infuser gets stuck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent coffee, but awful design of key parts. The infuser gets stuck often and almost impossible to extract. Whoever designed it should be fired. I am returning the machine, totally disappointed with the DeLonghi quality.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Totally worth it if you like espresso drinks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy quality beans the drinks will taste better than Starbucks. I used to buy a grande americano for $3.75 everyday and have to stop to pick it up everyday on my way to work. Now i just make myself the same drink at home and save myself the trip and extra money. This machine will pay for itself after I’ve drank 215 homemade americanos haha. It’s a pretty big investment intially at $800 but it will pay for itself in the long run.
I would recommend this to a friendN/A
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall is a good - giving it 3 star because of the coffee option - very watery not good quality coffee
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Not working probably
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First was impressed and then in two weeks stop working and coffee beans start to stuck inside
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for sharing your feedback on our product, RaniaA. We are sorry that the coffee beans are getting stuck in your unit, and we will gladly assist you. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Mom
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to use, and the coffee is the best tasting cup I have had in a longtime.
I would recommend this to a friendAll I needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Attends all our coffee needs! We are cleaning it once a week. Perfect Latte!
I would recommend this to a friendCannot recommend this machine
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a fully automatic espresso machine with a milk frother. The DeLonghi was on sale, so I went with it over the Phillips. I bought my machine in July 2023 and by September I was having to send the entire machine to DeLonghi to get the milk frother serviced. At times the milk frother will spit and spew steam and no milk comes out. In September when I sent it in the machine wouldn’t register that the milk frother was attached, but it would register the hot water attachment. DeLonghi’s ticket system is extremely slow, and each response from them takes DAYS.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello SarahH,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Planning on returning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed overall. Froth container has already cracked after minimal usage. Indicator lights for all the functions are not very intuitive. Clunky machine overall.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Christmas coffee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent brand for reliability..Makes a great cup of coffee
I would recommend this to a friendMeh!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee doesn't get hot enough. Programming is not intuitive at all.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Zeren,
Thank you for your feedback. All comments from our customers are important to us and we are sorry to hear that you had such a frustrating experience with your Espresso Machine. We thank you for bringing this matter to our attention; it helps us improve our products and services.