Customer Ratings & Reviews

The worst buy I’ve done in my entire life. The machine does not work and the company doesn’t do anything at all they tell me to clean it. That’s their help. The machine only work for less than a month.

Not hot enough No froth mode Ground coffe basket missing.

PROS - Great espresso/coffee, fast - Makes multiple drinks before requiring cleaning - Re-programmable defaults for drinks - Built-in conical burr grinder - Uses its own water filter - Easy to use interface CONS - Only one "My Latte" can be programmed at a time - Adjusting some things can be finicky I will say first, there is a lot of information to take in. I'd recommend taking the time to read through the manual and quick start guide and read it all carefully. There is a lot of cautionary notes and important instructions for using the machine to ensure optimal performance and to prevent damage. While everything might sound intimidating, everything from the instruction booklets/guides to the interface on the machine itself was designed with making it as easy to understand as possible. The booklets are full of step by step instructions that are loaded with pictures and diagrams. The buttons on the machine are obvious enough where you can learn quickly what each does without the need to look it up later. Most stuff you'll come to remember in time but make sure to keep at least the quick start guide close by. I ended up making my own sheet to print out with all the pertinent information for quick access. De'Longhi was nice to supply a small bag of whole bean coffee. The machine needs to be primed (the first initial cleaning of all parts) and part of this process is brewing and discarding 3-4 espressos. This means you don't have to waste your own bought stuff in doing so, at least. There is certainly a process to get the machine customized to where you want it. First the initial setup and then many more brews to tweak the grinder to the ideal level which there's more to say about below. There was still plenty left over to actually enjoy. They also provided some of their descaling solution for future cleaning which I appreciate. WHAT I LIKE The size of the machine is quite shocking considering all it does. It's more long than it is wide which will use the space on your counter more efficiently than if it was the other way around. It's also not much taller than your usual appliances so I'm sure it will fit under the cabinets of most average households. While I loved my previous machine, I found myself having less espresso over time since it was a process to make and required an equal amount of cleaning after every single cup. Don't get me wrong, I actually enjoyed and appreciated the process. I took pride in using the correct amount of grounds, tamping and steaming it correctly and being rewarded for my efforts. This machine is all about convenience. You pour the beans in, connect the milk if necessary, choose your preferred strength and drink and you'll quickly have a consistently fresh made beverage. I recommend the highest setting for the most flavor. The bean, water, drip tray and discarded grounds bin have large capacities which allows you to make a significant amount of drinks before you need to refill or discard. The grinds are discarded in what looks like little brownies which make for easy cleaning. I now get many drinks for every bit of cleaning that is required which is especially invaluable when having many guests over. Plus, no more spending time pre-grinding beans and dealing with the cleanup/storing of them. The LatteCrema system is pretty impressive with how fast it takes the milk, heats it up and froths it. The way I had to do this with my other machine took longer and several more steps to achieve this. The milk frothed really well with everything I used so far which was half & half, whole (cow's) and almond milk. The compact milk container can do up to 2 lattes, 2 cappuccinos or probably a combination of 1 each before needing to be refilled. If there is some left over, It easily detaches so you can store the container in the refrigerator. Nearly absolutely everything can be customized. All the defaults can be changed to your liking, however it must be done manually but more on that below. The only one I don't recommend changing is the coffee default (6.08 oz.) to it's max (8.11 oz) since it will become too watered down. I think all the rest are set at a respectable amount but if it's not to your liking, you can change them as long as they are within the allotted range. At first I thought it was a shame you could only program a single custom My Latte beverage but turns out it's really not necessary with all the preset options. I'm grateful for the one because I was able to program a doppio with using only the minimum allowed amount of milk since I like a higher coffee to milk ratio. You can only do single shots with the other presets so this allows me to fill the milk container to the custom amount I want and it will use all of it. It comes with a couple more convenient features. Surprisingly, it can brew from pre-ground albeit in a limited capacity. It brews really well, but because of the restricted amount of pre-ground you can put in at once, it's slightly watered down. The profile will depend more on what you put in. I used a dark roast each time too, which is probably your best bet for more coffee flavor. I'd recommend using this setting for those who prefer (or just in the mood for) a lighter tasting coffee. Use a medium or light roast accordingly to further effect based on the individual's taste. Or, if you or someone isn't in the mood for coffee at all, it has a spout you can use to dispense hot water over some tea. WHAT I DIDN'T LIKE I think the way the grinder is adjusted is odd. The only time you're supposed to turn the dial is the small window when it's grinding the beans while it's in the process of making your beverage. It also doesn't take effect until a couple of drinks later. I can see this leading to a lot of "wasted" cups every time you change brands if it requires a need to change the setting. Based on my previous experience and the extraction guidelines given, the default setting still wasn't ideal so I adjusted it. I misread it (my fault) and went the wrong way so there was a lot of cups made before I got it to where it should be. I'm not sure if there is any way around this when designing the machine but it's still unfortunate. My guess is there is a container that holds a certain amount of reserves under the grinder that it goes through before getting to newly ground beans. The way you customize the default amount that comes out upon a press of one of the drink buttons is done by purely eyeballing it. I find this a bit inconvenient. I was hoping for a button press like 1-4 where 1 is the least possible and 5 is the most possible within the allotted range. Other settings are done this way, so I'm not sure why this couldn't be as well. The plus side of the current way is you can set it to the EXACT amount you wish within the range but a 1-4 scale I'm sure would have had a close setting most would be happy with. Overall there is a lot to love with this machine. Once I got everything dialed in (and many, many cups later) I'm enjoying great tasting coffee and now I'll be able to do so as quickly and often as desired. *NOTE: It's easy to miss but when initially cleaning all the accessories, do not use detergent on the infuser inside the machine. It's engraved on the piece itself but in my poor lighting I didn't see it, plus I was assuming it was part of the step of "clean all the parts and accessories" before first use so I missed that warning.

Received broken with one side falling off. When I went to exchange at Best Buy they were unable to order it again so unfortunately never got to try it

Milk frothier was great, Espresso or coffee would not brew, Tried two different beans, all the grind settings, if it did decide to brew it was acting like it was over extracting and only dripping, Was a defective unit was looking forward to buying this thing for a long time so it was disappointing to get a lemon for something of this cost, and did not want to wait for a replacement machine after this.

Milk frother didn’t work at all. Machine didn’t even recognized the attachment. Returned next day and will get another brand.

If you'd like to stop spending time in line at a coffee shop, and you either don't want super fancy drinks, or don't mind stocking the stuff to make them, then I think you'll love this machine. I think you can tell from promo photos, but just in case, you need to know that this machine is not small. it takes up a pretty good chunk of counter space and it pretty deep due to the built in been hopper and burr grinder. You need some space for this beast. I don't feel like it is oversized for what it is, but if this is your first automatic espresso machine, you might be surprised. Another thing to know that it is not quiet. You won't win any stealth award with this baby. The grinder is quite noisy, and even a simply americano makes plenty of noise at goes through the brew process. Milk based drinks add another dimension of sound as it steams and froths the milk. Again, I don't think it's unreasonable, just know what you are getting. As for setup, it's pretty simple if you follow the instructions. I do not recommend winging it. You need to go through the setup step by step...from installing the filter, priming the machine, setting water hardness, to brewing 3-4 espressos through it before you attempt to drink what it produces. These are all really important steps and you will be frustrated if you don't follow them in order. I have found that the coffee you select is super important. If you don’t love the coffee, you won’t love what this machine brews for you. I know that sounds simple, but I know from experience that it’s easy to blame the machine for bad coffee. Trust me…it isn’t the machine. When I unboxed this, I decided to try a new expresso roast. I didn’t like it, and spend a day and a lb of coffee trying to set the machine. Then it dawned on me that I just didn’t like the coffee itself. I put my go to blend in and it was perfect. Using the simple touch pad to select your beverages is super easy. It doesn’t have a ton of preset options but you can pretty much make anything you want from those basic drinks. I think it does a very nice job with milk based drinks. I use skim milk and get a nice frothy head. It also does well creating a nice crema on espresso if you have quality coffee. I did have to play with the grind a bit to get the aroma and crema that I was looking for. I have it set to a pretty fine grind. There is some personal preference here, but I think you should be able to find a setting that suits your taste. I recommend keeping the manual nearby so you can interpret the lights and look up how to tweak settings until you get familiar with the machine. This is my 2nd DeLonghi machine. I also own the Dinamica. It is absolutely phenomenal, but it costs a bit more than the Magnifica. I do think the next step up is a little easier to use, and it has more drink option, is easier to customize, has an easy to read screen that gives better information, and has a larger milk container for making multiple drinks. If you can afford it, I don’t think you’d be disappointed with that step up. That said, the Magnifica is an awesome machine and will do every bit as good a job making espresso as the higher end model. If you have a coffee habit like mine, investing in this machine might even save you a few bucks. I almost never go to a coffee shop anymore unless I’m travelling. The drinks I make at home are as good, and mostly better than what I can get at an expensive shop. It took me a while to learn how to make my own, but now that I’ve got it figured out, I love playing barista. I think you will too.

This machine is simply not good, poor instruction manual. It is not capable of making 2 drinks back to back. I wake up turn the machine on let it flush the lines, try to make an espresso and the dreaded exclamation mark appears!! Too much of a hassle, I called delonghi at first they are like “grind settings need to be a certain way” not written in the manual. Honestly don’t buy this machine, it’s not worth the headache.

The machine was installed per the guidelines. However, it gave an error to clean the device internally before using again, even if that was the only time we tried to pour coffee. Have to take it now to Best Buy for service, return or replacement (I hope they do not ask me to pay more for exchange as it is a gift)

After 45 days, I no longer able to make "Strong Double shot" coffee or espresso. It starts to make it by grinding the coffee, but then maybe a couple drops. After that the refill bean hopper indicator appears (but it is full). I did NOT continuously use the machine.

If you enjoy having to watch dozens of Youtube videos and Reddit posts on how to set this machine up, while wasting coffee beans and continually having to refill water tank, then maybe it's for you. After 2 weeks of fiddling with it, and not having spectacular drinks, I returned it. A shame that they can't give you one comprehensive manual/video that makes it easier.

Milk frother stop frothing milk after 1 month of purchase

I have been a Best Buy customer since 2017. I have always bought things from this store. But today he really disappointed me. I bought One item for $899.95 three weeks ago and now the price is down $599.95. I asked Best Buy to refund my $300, but they didn't. I am very upset about this and will not be buying anything from here again.

Have not opened. The surprise was blown because my wife saw the box which had the name and picture on the outside of the box of the espresso machine. I was under the impression that it would of come on a generic box with no picture like Amazon. Have not opened the box yet. It was going to be my wife’s Christmas gift.

I love it! Only complaint was it doesn’t fill my cup so I have push the button twice to fill it

This machine was too difficult to set up and get working.

I’ve only had it about a week & half but it’s awesome. Hopefully it holds up over time.

Broke after 3 weeks, only used for 7 days, delonghi really needs to work on quality control

I will start by saying I had never ground coffee beans in my life! I'd been a pre-ground coffee aficionado "forever." Curious to see what "the other side" was raving about, I got this model. It is heavier than my pre ground coffee machines, impressive, and obviously professional grade. I unpacked everything, sticking close to the excellent instructions and managed to get everything in place for the first Big Test. After the coffee beans were dispensed in the built in grinder on top of the machine, what would happen when I made the selection for the first cup? How would the beans get reduced to a cup of coffee that would have me amazed? Well, everything worked as advertised. I pressed the Espresso selection, the beans started automatically grinding away, and Voila! I had a cup of perfectly ground and brewed Espresso at hand! There are other selection buttons on the top face of the machine, btw, allowing one a good variation of different styles (latte/variations of Espresso/ice coffee/ even pre ground). The neat glasses depicted in the advertising do NOT come with the unit, but De'Longhi does sell them. This machine works absolutely as advertised: Perfectly! If you are in search of that PERFECT cup of "Joe," then I would heartily recommend this machine! I gave away my previous pre ground machine! :-)

I bought this machine brand new thinking it would be the best but this machine literally takes me about an hour for it to work functionally. It tells you to put a scoop threw the top while but then it doesn’t go threw so, I have to make sure it goes through by hitting it with the bottom of my knife. Now I can’t return.