Customer Ratings & Reviews
- Model:
- ECAM29084SB
- SKU:
- 6513285
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers value the Magnifica Evo Espresso Machine for its excellent coffee quality and ease of use. The machine's overall performance and attractive design are also appreciated. While some find the machine a bit loud and potentially pricey, the positive aspects appear to outweigh these concerns for most users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
not good enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the machine is noisy. if I make a coffee in morning, I will affect my famliy. the setting is difficult
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Cons mentioned:Price
Horrible machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly have no idea where the good reviews are coming from. This machine is by far the worst thing I’ve ever had to deal with. It takes forever to brew a cup because you’re constantly fighting with it to not give you a caution symbol, and yes we read the instructions through and through. We’ve managed to get a total of 2 cups of coffee out of about the 20 times we’ve tried. We’ve wasted an entire bag of coffee because it will just froth the milk then not brew the coffee suddenly. Everything is cleaned out and we’re doing everything the same as when we were successful before. It’s just far more trouble than it’s worth for a single cup of coffee. I like to think I can make a quick brew in the morning but I’ve spent 30 mins trying to get it to brew. The price point is also WAY off for a machine like this. Not sure if we just got a faulty one, but this will be returned.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello SarahL,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Better and less expensive than Nespresso
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase much cheaper than buying the pods from netspresso
I would recommend this to a friendDelonghi Horrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine, i realized the milk carafe was cracked. I reached out to Delonghi and they have HORRIBLE customer service. So this is an indictemwnt of Delonghi and not best buy. It was beyond 14 days so coudnt bring it all back and whose gonna lug whole thing back for a small plastic piece.. (I didnt try using the milk carafe until late)
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
At Delonghi, we take customer satisfaction seriously, and our goal is to ensure you have a positive experience with our products and service. We appreciate your feedback, as it allows us to continually enhance your experience. We want you to know that we strive for excellence and would like an opportunity to correct this issue for you. Please contact us Monday-Friday, from 9am to 8pm EST at (800)322-3848 and a coffee specialist will be happy to assist.
Thank you.
Worst customers service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever with a customer service from a company Your people LIE to me 4 time.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Sterling,
Thank you for your feedback. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience with our customer service. We want you to know that we strive for excellence and would like an opportunity to correct your issue. Please contact us Monday-Friday, from 9am to 8pm EST at (800)322-3848 and a coffee specialist will be happy to assist.
Thank you.
Stay Away from De’Longhi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To be clear this is not a review of Best Buy, but this product by De-Longhi. Best Buy has always been great. I wish I could rate De-Longhi zero starts, but one will do. Stay away if you have any concerns about having customer service that cares about you (with De-Longhi that is). Created a ticket there with no response, tried again same thing. Finally called, but then had to wait on HOLD to get any help. Product has annoying issues. I like a full cup of coffee for instance. With this, even after following the directions to tweak the settings to increase the amount, the hard limit for the maximum amount of water to use is still rather low and I have to basically do extra steps after to get a full cup (dilute with water, run it twice, etc). Super annoying.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Brian, we always try to excel and offer the best experience possible. It doesn’t seem that has happened here so we ask that you contact us directly so we can better assist you. We understand this has not been a positive experience and we hope once we connect, we can rectify this quickly. you can also contact us at 800 322 3838 M-F between 9 am and 6 pm est. A coffee specialist will be happy to assist you.
Thank you