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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 783 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers recognize the Nespresso Vertuo Plus Deluxe Coffee & Espresso Machine with Aerocinno for its great coffee quality and ease of use. Many customers appreciate the overall performance, the included frother, and the design. Some customers find the pod price to be a drawback, and a few have noted the noise level during brewing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 783 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love pur new nespresso machine. Works as expected and Best Buy had it on sale so it was time to take the plunge and get it and stop the trips to that one coffee shop.

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Thank you for taking the time to review your machine with such an exceptional star rating. We appreciate hearing from our customers, especially when they are as excited about our products as we are. DeLonghiResponse

  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Best coffee maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have been using the Nespresso VertuoPLus coffee maker everyday at home for about 2 months now. The Vanizio coffee is great and I planning on trying other flavors soon. I use the frother in every cup of coffee but you have to be careful cleaning it.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Best coffee ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the coffee it makes! Comes with coffee samples so you can try them out! Only downfall is the Best Buy doesn’t carry the vertuo pods!be sure to purchase the pods that are specifically made for the vertuo line!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Loving it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great change up from my prior single serve. Enjoying trying all the flavor and strenght options. Easy to use, great.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Coffee lover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tasting coffee ever. If you like dark flavorful coffee this is the purchase for you. I was hesitant because of the price but I'll trade these in any day over driving to an expensive coffee shop

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nespresso Lover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more coffee shops for me! I can make the perfect cup at home. Love the ease of the machine, and fun frother too! Don't think about buying one, buy it!! You won't regret it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This Nesspresso is easy to use !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Nesspresso is easy to use ! One touch to do everything ! For open, for close and one touch to do Your Coffee ! :D

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    One of the better expresso machines out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat expresso machine I’ve ever had. I used to have the kuerig but didn’t really like the taste but after my wife bought the Nespresso, I was surprised with the smooth and savory taste.

    I would recommend this to a friend
  • Cons mentioned:
    Pod price

    Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spectacular taste. Vertuo pods are not available at most places... but they are available... arrive quickly... from Nespresso. And they are much cheaper than going to Starbucks (and taste better)

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    best buy of 2022

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best purachse ive ever made! I hardly ever spend money on starbucks anymore and honestly think the nespresso tastes better too!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 2 out of 5 stars

    Great Coffee - Defective Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nespresso machine worked great for about 6 weeks. Coffee and Espresso from the machine are fantastic. However, after 6 weeks the machine started to leak water out of the front of the housing. Not the typical leak from the water tank as others report. It was too late to return to Best Buy, so I had to file a warranty claim with Nespresso. Nespresso said this is a common problem with this machine. They will not replace it with a new machine and will only attempt to repair it. I am now without my machine for 2 weeks while they repair it and send it back to me. Hopefully it will be fixed but I am setting my expectations very low and expect this won't be the last of my problems with a defective machine. I previously had a Keurig that lasted for 5 years with zero problems. Now I am stuck with a very expensive machine that broke after 6 weeks. Disappointed in Nespresso and very disappointed with Best Buy's extremely short return window (only 2 weeks?) for online purchases. I will think twice about purchasing online from best buy going forward.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect Gift for Newlyweds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect wedding gift for our daughter! They absolutely love it and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    Clearly doesn't take Nespresso original capsules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes a decent cup of coffee, but clearly does not take Nespresso original capsules. The description is incorrect and I bought it thinking I could use the same ones as my office. It's inconvenient that I have to return it and I should have done outside research rather than blindly trusting.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Awesome machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine, makes excellent tasting espresso!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best ever!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! Super easy and convenient to use!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Overall works very well and makes delicious coffees

    I would recommend this to a friend
  • Pros mentioned:
    Frother

    Rated 4 out of 5 stars

    This is FUN!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never used a frother before--who knew I could! The only slightly negative note I will make is this: I was told that the cups would cost about $0.70 each. In fact, they are at least $1.00.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Too Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent. Make sure to buy more pods when you buy this we drank all our so quick!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nespresso Coffee Maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nespresso makes a special cup of coffee. It is easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Coffee Expressed with Expresso machine

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expresso machine works great and was a Christmas gift for my daughter. She enjoys making expresso any time, which is a great advantage than going out to buy coffee.

    I would recommend this to a friend