Customer Ratings & Reviews
- Model:
- ENV155BAE
- SKU:
- 5721504
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Nespresso Vertuo Plus Deluxe Coffee & Espresso Machine for its coffee quality, ease of use, and frother. They appreciate the variety of coffee and espresso drinks they can make with this machine, and many find it easy to use, even for their kids. The milk frother is also a popular feature, allowing users to create lattes and other specialty drinks. Additionally, customers appreciate the recyclable pods and the overall convenience of the machine. On the downside, a few customers have mentioned issues with leaking.
This summary was generated by AI based on customer reviews.
Broken product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received broken product. I try many time but didn’t work
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1 (800) 562-1465.
COFFEE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work all of the time. So disappointed. I MAY TRY LATER ON GETTING ANOTHER ONE.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NO. This was my second of this machine and they both broke!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .We are sorry to hear your experience thus far has been unacceptable. We always try to excel and offer the best experience possible. It doesn’t seem that has happened here so we ask that you contact us directly so we can better assist you.
We can be reached M-F between 9am and 6pm at 1-877-964-6299.
We apologize for this inconvenience and look forward to hearing from you soon.
Thank you
- Pros mentioned:Coffee quality, Ease of use
Great Coffee, Great Machine,
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Amazing coffee. It is a little pricey to purchase the capsules, especially if you drink more than 1 cup daily. It adds up to a higher monthly cost. However, it is still much more cost-effective than stopping at Starbucks. I LOVE THE AESTHETICS and how simple it is to use the machine and the milk frother which is essential. Nespresso nailed it with this one.
I would recommend this to a friend - Pros mentioned:Coffee quality
Buy one. Starbucks does not want you to do it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous way to get instant (well almost instant) gratification with the best coffee for everyone’s particular taste!
I would recommend this to a friend - Pros mentioned:Ease of use
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's easy to use. Easy to clean. And the Froth from the coffee - amazing. No buyers remorse.
I would recommend this to a friend - Pros mentioned:Coffee quality
Love my Neapresso
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine so far and yummy coffee! The coffee sampler had some great option
I would recommend this to a friend - Pros mentioned:Coffee quality
Heaven In A Cup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a coffee snob who first cut his teeth drinking coffee in Naples, Italy while stationed there. My first coffee machine was a Tassimo, which made super coffee (as long as you used the correct T-Disks), and passable (admittedly simulated) expresso. I mostly drank the regular coffee, and occasionally drank the expresso drinks. When tassimo was discontinued in the US, I switched to Keurig. The coffee was passable, but nothing like the stuff I could make in my Tassimo. I finally broke down and decided to see what the hype was behind the Nespresso machines (believe it or not, they are the world leader in single serve coffee). I bought this machine, then went to my local Wegmans and bought Starbucks Pike Place and expresso to do a proper testing of this machine. I tried the Pike Place, and it was every bit as good and strong as the stuff they sell at Starbucks. Then I tried the expresso and was dancing with joy. Shocking as it may seem, it's the first time I've ever tasted real espresso made in a single cup coffee machine. This is now my regular go to machine for coffee and expresso. And as soon as I can learn how, I'm going to make my own expresso drinks too.
I would recommend this to a friend - Pros mentioned:Coffee quality
Coffee love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super good I loveee the coffee is so good so happy
I would recommend this to a friend - Pros mentioned:Coffee qualityCons mentioned:Pod price
Great flavor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great high end flavors but pods are more expensive.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Definitely worth the purchase. If you like iced coffee Nespresso has a line that is perfect over a cup of ice.
I would recommend this to a friendAwesome flawless experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rico was a pleasure to work with to find what wanted, everything was effortless and seamless! What a great salesman! We love our Nespresso coffee machine!
I would recommend this to a friendGreat espresso maker!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought my last espresso machine was awesome, but this is the best one yet!
I would recommend this to a friend- Pros mentioned:Frother
I now have a new appreciation for coffee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product: I was never much of a coffee drinker but this is another level of good. The frother makes a beautiful latte every time that is comparable to any store bought cup.
I would recommend this to a friend Total BAIT & SWITCH-- doesn't do 14 oz or Alto pod
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Nespresso Vertuo Plus Deluxe specifically because it was advertised to do the "new 14oz alto coffee" size. Well, I finally got the machine, hooked it up and lo and behold it does NOT work with those pods--it doesn't work with ANY alto pod-- only does a 7 oz. coffee. Total bait and switch, and now I'm stuck with basically a useless machine that doesn't make what I bought it for. You guys should reimburse every consumer who bought one of these for false advertising~
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Not Worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for Christmas and only got till three use. They never said that I have the buyer a cleaning kit to clean. It is an order so I can use it again will never buy again would never recommend this Machine
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with this purchase. Bought it for a gift and it leaked water everywhere. Was not able to exchange it for another one.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Maria, thank you for sharing your feedback with us. we are sorry to hear you are experiencing some difficulties with your unit. Please contact Nespresso directly with your concerns at 1 (800) 562-1465 for better assistance. Thank you.