Customer Ratings & Reviews
- Model:
- EC260BK
- SKU:
- 6421866
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the espresso quality and ease of use of the Stilosa 15 Bar Pump Espresso Machine. Many appreciate its affordable price, overall performance, and compact size, while some find its design sleek. However, a few customers have noted the machine can be a little noisy and some have reported issues with the pressure.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
I bought a different one haven’t used it yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it and I was so excited …looking forward to use it, but for being this generation, it makes too much noise
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello AlexandraF,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Cons mentioned:Noise level
Didnt work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried using for the first time, didnt work. Tried just washing warer through it first and it just shook like crazy and made an extemely loud noise. Extremely dissappointed. Returing today.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Average espresso
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay. Often the espresso will stall and it does a subpar job at getting flavor out of the beans. But for $100 it is a get what you pay for item
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units and we will be sure to notate your observations for future reference.
Thank you.
Good one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good one, working well. All functions working too.
I would recommend this to a friendMy wife love this machine. We use this every day.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife love this machine. We use this every day. Must have.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Nate, we hope you and your wife continue to love using your De'Longhi Stilosa Pump Espresso Machine! Thank you.
Beginners espresso machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good espresso machine for newbies. Makes consistent espresso
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are delighted to hear you think our De'Longhi Stilosa is a great espresso machine for beginners. We hope you continue to enjoy your unit for many years to come. Thank you.
Good Option!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for. Works perfect and more cost effective than others.
I would recommend this to a friendMakes good cofee
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this item is bulky, but my wife loves it. It makes good coffee.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you continue to make delicious drinks with our De'Longhi Stilosa! Thank you.
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product sí very good and I like a lot and I would recomended
I would recommend this to a friendDefective Pump Mechanism-DeLonghi Stilosa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this DeLonghi Stilosa 15 Bar Pump Expresso Machine today (10/9/2024). Upon returning home I began the process of pre-cleaning the machine prior to use according to the Owner's Manual. Unfortunately, the pump is defective as no it would not force any water through the portafilter cup mechanism. The steam did work so I could surmise it was not the boiler. Returning this unit to the Best Buy store first thing tomorrow morning. I don't know if I will accept a replacement as I am sick of driving 30 miles each way to Best Buy.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
not bad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its okay quality is not the best but if you are not very specific about your esspreso this will work for you instead of buying a very expensive product
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear our Pump Espresso Machine did not live up to your espresso-making expectations. Your satisfaction will always be our top priority, so if we can be of any assistance in finding a unit more suitable to your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got it for my friend and she loves it! very happy with purchase
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we hope you continue to enjoy your De'Longhi Stilosa for years to come. Thank you.
Perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product came exactly as described. I couldn’t be happier with it!
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Austin, it's great to hear you couldn't be happier with your De'Longhi Stilosa Espresso machine! We hope you continue to make delicious espresso for years to come. Thank you.
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! Machine works perfectly for both single and double shots.
I would recommend this to a friendInexpensive and certainly exhibits that
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is quite attractive and certainly inexpensive as Espresso machines go. However, it has some major drawbacks. The machine doesn't automatically stop pumping water through the grounds, the distance between the outlet and the base is too small for even a regular teacup (only espresso cups), etc. I gave it away and bought a more expensive machine (Breville) which is extraordinary, though more expensive but it was on sale for a great price.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
We're sorry to hear you had a negative experience with your Pump Espresso Machine and to learn you were not satisfied with some of the features of this unit is disappointing. We set high standards for our products, testing our units both in our labs and with consumers to ensure we have a safe, quality product with the right features and benefits.
Customer satisfaction is our top priority and maintaining our reputation of quality products with quality service ensures we get better every day. We would appreciate the opportunity to get your feedback and possibly find a more suitable option for your needs.
Our customer contact information including our convenient web chat feature can be found on our Delonghi website.
We apologize for any inconvenience this has caused.
Thank you.
Reliable, inexpensive espresso machine
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter and she uses it everyday.
I would recommend this to a friendGood Quality, low output
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While a great quality coffee maker, the amount that it produces is not very much. Not worth the money for such little amount. Well built. Makes coffee very fast.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, thank you for reaching out and providing your feedback regarding our Pump Espresso Machine. We will always have your satisfaction in mind, so if you require any assistance with your unit, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Decent espresso
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an alright espresso machine for its cost. Won't pull fantastic shots but if you're looking to make a latte at home it more than works.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello RhysP,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Awaome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This brought my entire family together for an evening
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Judas, we hope you continue to enjoy making delicious drinks with our De'Longhi Stilosa Espresso Machine. Thank you.
Not recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a little bit complicated for what it can make. Not easy to clean either. Basically, for what this machine can make, you'd be better off and save time by doing manually using your kitchen tool than using this machine.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you were not fully satisfied with our Pump Espresso Machine. Customer satisfaction will always be our top priority, so our team would appreciate the opportunity to speak with you personally to better assist you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.