Customer Ratings & Reviews
- Model:
- EC260BK
- SKU:
- 6421866
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the espresso quality and ease of use of the Stilosa 15 Bar Pump Espresso Machine. Many appreciate its affordable price, overall performance, and compact size, while some find its design sleek. However, a few customers have noted the machine can be a little noisy and some have reported issues with the pressure.
This summary was generated by AI based on customer reviews.
Not recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a little bit complicated for what it can make. Not easy to clean either. Basically, for what this machine can make, you'd be better off and save time by doing manually using your kitchen tool than using this machine.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you were not fully satisfied with our Pump Espresso Machine. Customer satisfaction will always be our top priority, so our team would appreciate the opportunity to speak with you personally to better assist you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Defective Pump Mechanism-DeLonghi Stilosa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this DeLonghi Stilosa 15 Bar Pump Expresso Machine today (10/9/2024). Upon returning home I began the process of pre-cleaning the machine prior to use according to the Owner's Manual. Unfortunately, the pump is defective as no it would not force any water through the portafilter cup mechanism. The steam did work so I could surmise it was not the boiler. Returning this unit to the Best Buy store first thing tomorrow morning. I don't know if I will accept a replacement as I am sick of driving 30 miles each way to Best Buy.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Decent espresso
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an alright espresso machine for its cost. Won't pull fantastic shots but if you're looking to make a latte at home it more than works.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello RhysP,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Good Creama
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Easy to use & produces nice cream. Good pressure.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,we are happy to hear you are fully satisfied with our DeLonghi Stilosa Espresso machine! We hope you continue to make delicious espresso for years to come. Thank you.
Value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its value for money. We really enjoy our home made lattes now.
I would recommend this to a friendAwesome product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend loved it! Even his family is using it now too.
I would recommend this to a friendYou need this!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In love with my new machine! Definitely recommend!
I would recommend this to a friendGreat for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine. My wife loves all the options
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are delighted to hear your wife is enjoying all the options provided by our De'Longhi Stilosa Pump Espresso Machine. We hope you continue to enjoy your unit for years to come. Thank you.
Works Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well. Really good product for the value.
I would recommend this to a friendIts ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not a bad espresso maker you just need to make sure you stop it at the perfect shot so not very automated
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Decent, gets the job done.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent, gets the job done. Wish it heated up quicker but its great for the price.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Good for the money, definitely not high end
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made nice pours, however it is all analog, which I was reminded of the hard way. After pouring a shot, the water continued coming out and overfilled the drip tray until I turned the switch off.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you had difficulty with your Pump Espresso Machine. We will always be ready to help in case you need assistance, so please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
- Pros mentioned:Ease of use
Great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so glad I bought this because it’s one of the best coffee makers I’ve bought in awhile. It’s easy to work & it’s not hard to clean either.
I would recommend this to a friend Great Machine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first espresso machine and i couldnt be happier!
I would recommend this to a friendMrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift for my sister and she likes it
I would recommend this to a friend- Pros mentioned:Espresso quality
Fantastic Espresso Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine makes a great tasting espresso. I like that i can control the size of the shot and the frothing attachment works beautifully.
I would recommend this to a friend Ok investment
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this coffee machine, the only things, i will only give it a year of life. No more
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello CynthiaR,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Very very bad coffee
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy machine, bad coffee, no foam, and I tried using so many different coffee brands to find the perfect match. Bought this over less known brand but my previous one was much better. Dissapointed as I work from home and drink 2-3 espressos per day.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for your review and feedback, Sanbor! We are sorry that we were unable to meet your expectations this time. Please note that you can still control it by following the next recommendations: Extraction Control: The grind size directly affects the extraction process. A finer grind increases the surface area of the coffee, leading to a slower extraction and a stronger, more intense flavor. Conversely, a coarser grind results in a faster extraction and a milder taste. Adjusting your grinder or using a finer ground coffee helps you control this balance to suit your taste preferences. For a coarser grind, turn the knob to a higher number while grinding the beans. We appreciate your understanding in this matter. If this suggestion does not help, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Super temperamental
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went through two of these and each were really temperamental. Could not get a consistent pull
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you are having a negative experience with your Stilosa Pump Espresso Machine and to learn your this unit did not produce consistently good espresso is disappointing. Customer satisfaction is our top priority and we would appreciate the opportunity to get your feedback and work together to resolve this issue. We are available Monday - Friday from 10:00 am - 6:00 pm ET. at 1-800-322-3848. Thank you.
An okay espresso machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's far from perfect, makes an espresso alright. The lines for espresso and foam are too small. It only pushes espresso out for 5 seconds, and then starts pouring water out. If Im in the market again to buy an espresso machine, I would put 20-30$ more and get a better machine.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.