Customer Ratings & Reviews
- Model:
- EC260BK
- SKU:
- 6421866
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the espresso quality and ease of use of the Stilosa 15 Bar Pump Espresso Machine. Many appreciate its affordable price, overall performance, and compact size, while some find its design sleek. However, a few customers have noted the machine can be a little noisy and some have reported issues with the pressure.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Terrible machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible machine. Loud and the coffee is weak. Terrible so together
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Almost
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my wife on her birthday, the machine worked great for about a month before starting to leak after everytime it was filled. Looks like it will go in the trash for a better machine.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello JohnsC,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
- Cons mentioned:Pressure
bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, for a few dollars more it is better to buy the other model, which works much better
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Okay?
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's fine, just not as strongly brewed as i wanted.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you are having difficulty achieving that perfect shot of espresso. Your satisfaction will always be our top priority, so please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website and one of our friendly associates will be happy to troubleshoot this for you. Our website is www.delonghi.com Thank you.
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good price but not worth the price. The espresso isn't hot enough. There are instructions on how to make it hotter but it is a pain and not worth the effort. The steamer is odd. It waters down the milk and doesn't create a good foam. Wish I hadn't bought this.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Roberto, we are sorry to hear you were not fully satisfied with your espresso making experience. We appreciate you providing your feedback to us. We will always be dedicated to your satisfaction, so we would appreciate the opportunity to connect you with one of our coffee specialists who will be happy to speak with you regarding your espresso-making experience. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
- Pros mentioned:Price
Lasted 7 Months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine was a great value while it worked, but I can't recommend it because it started leaking after only 7 months of moderate use. Additionally, there is no auto shut off function which doesn't sit right with me.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Joe, we are sorry to learn about your experience with your Pump Espresso Machine, and to know your unit was leaking is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot this issue with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
don't buy without a warrantee
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first home espresso machine, and I intentionally bought a cheap one since I didn't know how much I'd use it. Well it turns out I am now hooked on espresso and if this machine actually worked all the time i'd drink it every day. I'll be replacing this one as many times as my warrantee will cover it, and then be buying a different model/brand. milk frother works with the enthusiasm of a 14yo who is totally over it. and the machine has now started overheating after being turned on (unused) for 10-15 min and then will not function at all.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Kallisto, we are sorry to hear you are experiencing difficulty using your Pump Espresso Machine. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to assist you with your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
- Cons mentioned:Noise level
They lie
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after one month and it was quite when it was new now makes a lot of noise
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
We are very sorry to hear your disappointment in the Stilosa Espresso Machine. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please reach out to us at (800)322-3848, M-F between 9am & 6pm EST. We would appreciate the opportunity to correct this issue.
Thank you.
- Pros mentioned:Ease of use
Good luck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were looking for a good expresso machine that was easy to operate. Didn't work as well as we'd hoped for.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I received was damaged, so I exchanged for a new one. The second one I received leaks water out of the back somehow and it doesn’t shoot steam out, just straight water. Don’t waste your time or money on this product.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Kaycee, we are sorry to learn of your experience with your Pump Espresso Machine, and to hear your unit was leaking is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with a one of our coffee specialists who who will be happy to troubleshoot your device. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Everything went wrong with this Purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is going to be my last purchase with Best Buy. I have purchased this item on 31st Dec and my return window expired in 2 weeks. Right after this date the unit stopped working. Customer care teams from both Best Buy and Delonghi neglected my concern. I will never do anymore business with Best Buy and I will never purchase any Delonghi product.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
- Cons mentioned:Pressure
Don’t Buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not worth it, did not perform the needd pressure .
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Decent for price
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter what we try the coffee still comes out watered down, have tried using a WDT, changing grind size etc.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Stephen,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we're sorry to hear you did not love your Stilosa as much as we do. We thank you for your feedback as comments like this help us to improve our products and services.
Thank you.
does not last more than 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last long at all. I bought one last November 2022, and after a few months it just stopped brewing. I re-ordered in May 2023 and bought a new one, thinking maybe the previous one had a defect.. Its now Nov 2023 and the same exact thing happened to this one - stopped brewing. spend your money on a something better that will last more than 6 months.. this is garbage
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Jorge,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units and we will be sure to notate your observations for future reference.
Thank you.
Coffee tools aren’t the best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine does the job for its prince but coffee tolls are such low quality.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pita to use. I wish i knew this b4 i bot it i never would ofbot it. Worst Buy has the worst returnpolicy
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Drone,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when creating our policies and we will be sure to notate your observations for future reference.
Thank you.
Save your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year of use. Almost to the day. Made one double shot just fine, went to go make the next and it just stopped working. Save your money. Don’t buy this one.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Not recommended
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're a beginner then I guess it's an okay espresso machine
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nice little machine for the 1st month or so, we have only had it for 2 months and now the frother doesnt get hot enough to froth up the milk it just warms it up a little bit.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Mike, we are sorry to hear you were not fully satisfied with your Pump Espresso Machine experience. We recommend you perform a descale of your unit as this may resolve your issue for you. If you still require assistance, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
- Pros mentioned:Ease of use, Espresso quality, Price
Great coffee and at a great price!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down, one of the best for the price! Spending $6 on coffee almost on the daily is a waste of time and money. With the De'Longhi Stilosa Espresso Machine I am able to make my own espresso or cappuccino in the comfort of my own home, and at any time. The De'Longhi Stilosa is so easy to use. One of my favorite features on this machine is the manual milk frother on the side. I have another espresso machine that has it right next to the spout. Not only are you able to make great tasting espressos and cappuccinos, but the De'Longhi Stilosa has a great modern looking design. The quality is great, the coffee is great, and the price is right. I would highly recommend the De'Longhi Stilosa to anyone in the market for an espresso machine!
I would recommend this to a friend