Customer Ratings & Reviews
- Model:
- EC260BK
- SKU:
- 6421866
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the espresso quality and ease of use of the Stilosa 15 Bar Pump Espresso Machine. Many appreciate its affordable price, overall performance, and compact size, while some find its design sleek. However, a few customers have noted the machine can be a little noisy and some have reported issues with the pressure.
This summary was generated by AI based on customer reviews.
Bummer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few weeks then went to half power very disappointed. Ended up buying my daughter a better one this will be in the landfill
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for your feedback! we are sorry to hear about your experience with our Stilosa espresso machine. Our goal is to make sure our customers are satisfied, and we are sorry to hear we did not meet those expectations. We will keep this matter in mind when producing our machines in the future. Thank you.
Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given all the positive reviews, I was hopeful. However, I will be returning this. I worked at Starbucks briefly while in college, so I'm not a total novice, but even using a commercial grinder, I can't get a decent shot of espresso out of this. It's always pretty weak...more like a shot of coffee. Also, sometimes when using the steam wand, water will flow out the bottom leaving large puddles all over my countertop.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to learn about your experience with our Pump Espresso Machine, and to know your unit was leaking is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be more than happy to speak with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Disappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the coffee maker. I didn't like the end product or the steps to get there. Tne coffee could not be made strong enough or ina large enough quantity.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear our Pump Espresso Machine did not live up to your espresso-making expectations. We understand this has caused you to return your unit, but if we can be of any assistance in finding a unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Not my cup of espresso
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed with this machine. I've tried different brands of coffee and still can't get it to taste right. Definitely would not recommend this machine.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear our Pump Espresso Machine did not live up to your espresso-making expectations. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our coffee specialists who will be happy to speak with you about your unit or help you find a unit suitable to your needs. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
coffee expression machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor expresso shot consistency. Good steam mild and foam with adaptor
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello DanM,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Cheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made very cheaply. Water container would not fully go down preventing water from going to the actual pump.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
We are truly sorry to hear about the issue you've encountered with your unit. It’s frustrating when a product doesn’t function properly, especially when the water container isn’t seating correctly, preventing water from reaching the pump. This is certainly not the experience we aim to provide. Please contact our customer service team for assistance. They may be able to guide you on resolving the issue or help with a return or replacement. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. We’re here to help and want to ensure this issue is addressed promptly. Thank you for your feedback, and we apologize for the inconvenience caused.
average to low
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vibrates too much, the espresso cup moves all around when brewing, taste is not that good, and the temperature is average to low.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we're sorry to hear you had a negative experience with your Stilosa Pump Espresso Machine and to learn you were not satisfied with your purchase is disappointing. Customer satisfaction is our top priority and we are committed to resolving this issue for you. We ask that you please contact us at your earliest convenience to speak with one of our customer specialist for further assistance. We can are available Monday - Friday from 10:00 am - 6:00 pm ET. at 1-800-322-3848. Thank you.
Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked really well for one month and then started leaking water from the bottom. I would come home to find the entire counter covered in water and everything there soaking in it. Now it immediately drains out of the bottom when the water is put in. Total trash.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
We are sorry to hear that your Stilosa Espresso Machine stopped working after such short usage. We want you to know that we strive for excellence and would like an opportunity to correct this issue for you. Please call us at 800-322-3848 M-F between 9am and 6pm and a coffee specialist will be happy to assist you.
Thank you.
Coffee Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Very complicated to use. It's much more for a single person.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Don’t recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return this machine due to the little coffee that came out and the milk was not getting hot. Not sure if we got one with manufacture issues and others are better. Very disappointing
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Pros mentioned:Ease of use, Overall performance
Great drinks! Great Value!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple and Effective I'm very happy with the DeLonghi EC260! It's a great little espresso and cappuccino maker! For the results you get at this price it's a great value! Design I like the all black and stainless steel look. The black is mostly or all plastic but it looks good and doesn't show finger prints easily. The drip tray can be removed and the grille lowered so that regular mugs can fit under. The tray and grille go in and out easily. The knob in the front and center is a good size and has a plastic or hard rubber grip going around it, making it easy to turn. As you turn the knob it firmly but quietly snaps into position, making it easy to choose the selection you want. The cappuccino/steamer nozzle moves around easily but stays in the position it's needed in. I like the way you can swing it completely inside the frame of the unit, over the drip tray when you're done with it - both to catch drips and for easier storage. The water tank is easy to remove and fill. You can see how much water is left by looking at it from the front. There's internal storage for whichever coffee filter you're not using. The manual says you can use pods with it too. Simplicity There's no timer, display, or crazy settings. It just does what you tell it when you tell it. There is the dial in the front and a lever on the right hand side. In the front you choose between on, off, steam, or coffee/hot water. If you set it to steam or on you wait until the green "Ready" light is lit. When it does you're ready to use the lever on the right to steam or select the coffee/hot water option and make your beverage. I never used a steamer or espresso maker before and was wondering how hard it would be to make. It's not hard at all and the results have been excellent! Cleaning I'm very happy with how this cleans. With a number of different parts and nozzles I wasn't sure how that would go. The steaming nozzle is easy to take off and clean. The portafilter (the thing with the large handle that holds the filter) and filters are also easy to clean. I'm sure if you left coffee in it for a long time it would be a mess but cleaning it or even just giving the parts a good rinsing shortly after use is easy. The drip trays and grille are also easy to clean. Performance It makes a great drinks! The espresso comes out strong and the steamer works just as it should! One of my favorite things to make is actually steamed milk with maple syrup and then cinnamon sprinkled on top. Adults and kids love that one and it's one of my favorites. It also makes a great hot chocolate using steamed milk and chocolate syrup. I never had a steamer to use before so it's fun to experiment!
I would recommend this to a friend My experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pump went out within first couple of uses. Would not recommend
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
We’re very sorry to hear that the pump failed after just a few uses—that’s certainly not the experience we want for our customers. We’d like to help make this right. We recommend giving us a call so we can walk you through troubleshooting steps and check if your unit is still covered under warranty. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. We're here to help.
- Cons mentioned:Pressure
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pressure is off and it keeps leaking. I was super excited about this machine, so disappointed.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Salem, we are sorry to hear your unit does not have any pressure. We recommend you prime your machine upon first use and descale your unit if this is not the first time you are using it. If this does not resolve your issue, we are more than happy to help troubleshoot your device directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steamer very weak and made cheaply, came apart when we tried to use it, pressure of steam very weak.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you had this experience with your Pump Espresso Machine, and to know your unit came apart is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to assist you with your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good like 20 times. Started leaking water into my coffee after that. Defective.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Arav, we are sorry to learn about your experience with your Pump Espresso Machine, and to know your unit started leaking water into your coffee is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit directly with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Pump me up!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes a fine brew! Takes up counter space, but it's worth it.
I would recommend this to a friendSmaller than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a Christmas gift and it’s smaller than I expected but I’m sure my mom will love it!
I would recommend this to a friendNot worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great at first broke after 6 months however would look for better next time.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Armando, we are sorry to learn of your experience with our Pump Espresso Machine, and to know you experienced difficulty with your unit after six months is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be happy to troubleshoot your unit with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you
Stopped working after a few months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a few months. No help from company customer service. Don't reply back to contact you, I already tried.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Thank you.
Cheap and to many issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stainless steel filter where the coffee grounds are set has a problem of getting stuck in the Portafilter “espresso wand”. It is extremely difficult to get out once they’ve moved from there locking position. Over and over again they slide from there locking point making it impossible to remove the filter and clean for fresh new grounds. When it did work for about a week without the issue I noticed the pump would need to stop for 20-30 seconds to reheat and continue the pour on a fine grind. Entry level espresso machine not worth it.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted ."Hello MasterWu,
We are sorry to hear you are experiencing difficulties with your Espresso maker and to learn it is not functioning properly is disappointing. Please contact one of our coffee specialists so we can assist you with this matter. We are available M-F between 9am and 6pm at 800 322 3848.
We look forward to hearing from you soon.
Thank you"