Customer Ratings & Reviews
- Model:
- EC260BK
- SKU:
- 6421866
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the espresso quality and ease of use of the Stilosa 15 Bar Pump Espresso Machine. Many appreciate its affordable price, overall performance, and compact size, while some find its design sleek. However, a few customers have noted the machine can be a little noisy and some have reported issues with the pressure.
This summary was generated by AI based on customer reviews.
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not make good coffee. Coffee was not hot enough to extract good flavor
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear your coffee was not coming out as hot as you pleased with our Pump Espresso Machine. We recommend performing a descale of your unit as this may resolve your issue for you. Your satisfaction will always be our top priority, so if you require further assistance, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
It’s alright but not real
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it does work it leaves a pool of water inside the press. Water coming back up through the water tank area!? Takes about an hour to make a sec t cup of coffee with this thing. Steamer works great though.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you are having this experience with your Pump Espresso Machine, and to know water is backing up in your unit is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our friendly associates who will be happy to assist you with your unit. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will not recommend this expresso coffee machine. In less than one month the the ready light stop working.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Carlos B,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.
- Pros mentioned:Ease of use, Espresso quality
LOVE THIS ESPRESSO MAKER!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love using my new De'Longhi Stilosa 15 Bar Pump Espresso Machine! Beautiful maker. Easy to use. Makes terrific espresso! Love the froth too! Upon opening the box, I found it to be well-packaged. Everything was there. It was securely packaged and nothing was damaged. The setup was easy and was ready to use in minutes. I ran the unit once - as directed - without coffee grounds to ensure no residual manufacturing chemicals were still present. I wish the water reservoir had a filter to purify the water going into the system; our water in AZ is very hard with a lot of impurities and the filter would help protect the machine. I like its compact design and it doesn't take a lot of space on my countertop! I like the flexibility of using different sized cups or using 2 small ones simultaneously. The "wait time" for warming the machine wasn't too bad ... maybe a minute ... which is an improvement from a much-older espresso machine I used to have. It's also a comparable time to a capsule machine I have, but still not as fast as a K-cup machine my husband likes to use. I also like not having to buy a new "capsule or K-cup" for this machine. Regular ground coffee is so much easier and convenient and we always have it at home. The frother works really well and I'm glad that I can create a little "cup" of the froth, because I like my lattes that way. Its easy to clean after use, which is a big plus too! The downside is that the system does NOT include the small, metal "cup" that typically comes with this type of machine. Not a huge problem, but wish everything was included. Overall, a great unit for the price! Easy to use. Simple operation but lacks some controls that more expensive machines have. Makes a great cup of espresso!
I would recommend this to a friend coffe maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.seems like a good quality product. bought as a present.
I would recommend this to a friendComplicated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited. I bought a grinder and coffee, but the machine did not work well. I changed the kind of coffee but it is the same problem the coffee stuck inside, so I returned it yesterday. also the machine has too many pieces that I had to clean them each time
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Nora, we are sorry to learn about your experience with our Pump Espresso machine, and to hear your unit did not work well is disappointing. We understand this has caused you to return your machine, but if we can be of any assistance in finding a unit more suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
In need of a cappuccino now :(
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until it stopped working after 4 months of careful use. I'm relived that I opted to add the warranty!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thanks for contacting us about you Stilosa Espresso Machine. We’re sorry about the mishap that caused your unit to not work anymore. It wasn’t our intention to disappoint you. But we feel fully responsible for what happened and for any inconvenience this may have caused you. Please allow us the chance to make this right. Please reach out to us at (800)322-3848, M-F between 9am & 6pm EST. One of our coffee specialists will be more than happy to assist you.
Thank you!
NOT Good espresso machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The espresso machine isn't really what you expected from the DeLonghi brand. I wouldn't recommend it.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, thank you for your feedback. We are sorry to hear you are not enjoying your espresso maker as intended. We would love to hear from you regarding this matter, please feel free to contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard. Thank you.
- Pros mentioned:Ease of use, Espresso quality, Size
Coffee Shop Experience at Home
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always wanted to try and duplicate the coffee shop experience at home. I know I spend way too much money at coffee shops getting my fancy coffee fix. My husband is also a big-time coffee connoisseur and serious about his daily coffee, and loves espressos. But I’ve always been intimidated by fancy coffee machines and believed that there was no way to match the baristas who know how to manipulate those complicated machines and mix up those elaborate drinks. But after using this machine I’ve come to realize that if you have a good machine, can follow directions, and have the right ingredients, it IS possible to get that fancy coffee fix at home. I will have to admit, it took me several tries to really get the hang of it, but once you do it’s great. The machine has simple controls that are easy to understand. I especially love frothing milk. It also has a small footprint, pretty much the same as our Keurig or our 12-cup coffee maker. I think it’s a really good machine for “beginning baristas” such as myself, who don’t need the huge, expensive espresso machines but would like the coffee shop experience at home.
I would recommend this to a friend Don’t!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it -1star I would. It is very flimsy and definitely disappointing. Not recommend, spend more and get a better espresso machine
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Chaparra,
we are sorry to learn of your negative experience with our Pump Espresso machine and to hear you found our unit flimsy is disappointing. Customer satisfaction is very important to us so we would appreciate the opportunity to speak with you regarding a solution to this matter. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Don’t get this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had this a month and it’s started leaking during every use, Pour is inconsistent and annoyingly doesn’t have an automatic stop/turn off function. Don’t recommend, regret my purchase, and wish I could return this.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Danielle. we are sorry to learn about your experience with our Pump Espresso Machine, and to hear your unit was leaking after use is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our specialists who will be happy to troubleshoot this issue with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Doa
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead on arrival and seemed cheap all around uaed orhers prior this ones just bad
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us M-F between 9am and 8pm at 800-322-3848. Thank you.
Water leakage issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With severe water leakage issue, at the portafilter head location, even we tried a few times to lock it to machine spout very hard. This machine seems to me a defect one.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Mickey, we are sorry to learn about your experience with your Pump Espresso Machine, and to know your unit is leaking is disappointing. Your satisfaction will always be our top priority, so we would appreciate the opportunity to connect you directly with a friendly associate who will be happy to troubleshoot this issue with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never used, to complicated to use, returned unit to the store.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Not long lasting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 33 days after purchase. 3 days past return period!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This "espresso coffee machine is pure garbage !!!! I tried and tried and it hardly warm the water. It is waste of my money !!! My rating for this garbage is ZERO !
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to hear you were experiencing difficulty with the temperature of your espresso! We recommend performing a descale of your unit as this may resolve your issue for you. If you require further assistance, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Do not purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would. Worse expresso machine ever. Do not purchase. Waste of money. Leaks, and the coffee comes out watery is not expresso.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Yasmin, we are very sorry to learn about your experience with your Pump Espresso Machine, and to know your unit is leaking is disappointing. Your satisfaction is our top priority, so we would appreciate the opportunity to connect you with one of our friendly associates who will be happy to troubleshoot your unit with you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this expresso for my office, unfortunately had to return it. To make a coffee took around 10 min, coffee was already could and it was not the best taste.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to learn about your experience with our Pump Espresso Machine. We understand this has caused you to return your unit, but if we can be any assistance find a unit more suitable for your office, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Too messy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review. It’s a mess every time I make a cappuccino Or espresso
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Little coffee maker
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes coffee not espresso after as much as I spent it was no good
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Abby,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not meeting your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us at 1-800-322-3848. Our brand specialist is available Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern Standard Time, Thank you.