Customer Ratings & Reviews
- Model:
- EC260BK
- SKU:
- 6421866
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the espresso quality and ease of use of the Stilosa 15 Bar Pump Espresso Machine. Many appreciate its affordable price, overall performance, and compact size, while some find its design sleek. However, a few customers have noted the machine can be a little noisy and some have reported issues with the pressure.
This summary was generated by AI based on customer reviews.
Good except faulty water tank
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the exception of the water tank not fitting in correctly it’s been a good machine.
No, I would not recommend this to a friendGood budget espresso machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price. It feels really cheaply made though.
I would recommend this to a friendFair for the value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that bad, had to get a third replacement to get it right (first two were broken)
I would recommend this to a friend- Cons mentioned:Noise level
not for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too big, noisy and hardly any coffee for each cup, or too much water
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Cons mentioned:Pressure
Not so great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have enougt pressure for a good espresso. Furthermore, not even 4 months of use and started leaking issues
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Two lemons in a row. Buy something else.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: I was briefly able to make a nice espresso/cappuccino relatively easily. Cons: The reliability is a serious problem. The machine leaks a lot of water out of the brewing area constantly - you always have to have a bowl under it when it's on. I notified Delonghi when it was under warranty and shared a video with them. To their credit, they promptly replaced it, but it didn't take long for the replacement to show exactly the same problem. The machine just isn't watertight and consistently makes a mess. I've reached out to Delonghi customer service, but they've made it quite clear that as I'm no longer under warranty, they do not consider their inability to produce a reliable machine to be their problem.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
COFFEE MACHINE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great,my SON like it’s. I will come back buys order one. Thanks
I would recommend this to a friendGreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine it really works great and makes great cappuccino
I would recommend this to a friend- Cons mentioned:Noise level
Not a Expresso machine !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not buy this product, a) it states it's an expresso machine anywhere in Europe expresso 4-6 oz. Not 8 oz cup of coffee B) if you want an actual expresso you have to stand over it and turn it off, do not plan on having a fresh cup of expresso before workC) it's Loud like c47. It's not worth the money! you better off getting an expresso Machine from Hamilton Beach or Mr. BeCoffeee at least those you can walk away from and get ready for work. Ps 2st machine was faulty they resent second both were returned due to same issue I don't have time to baby sit a automatic expresso machine
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Sunnie, we are very sorry to hear you were not fully satisfied with our Pump Espresso Machine. Customer satisfaction will always be our top priority, so we would appreciate the opportunity to connect you with one of our coffee specialists who will be happy to assist you. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
Espresso maker only lasts 8 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for a machine I bought in December 2021, that failed after 7 months (July 2022). This one lasted 8 months (April 2023). I called DeLonghi’s cust service. They said the replacement was only warranted for the same period as the original,so it expired in December, 2022. They offered me a 20% discount on another machine. The first one leaked water, cuz the gaskets all failed. This one has a spacer with the portafilter fitting. It fell out and now all the water and coffee pours out. Don’t waste your money. DeLonghi does NOT stand behind its products. They are very poor quality. And when you call customer service they are very nice but do not have the ability to do anything other than a discount. Waste of money.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Nancy,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when creating our policies and we will be sure to notate your observations for future reference.
Thank you.
Nespresso
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It works pretty awesome and isn’t very loud
I would recommend this to a friendGood buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave as a gift. Recipient pleased with the product.
I would recommend this to a friendWater
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good for a month until it started to leak from the bottom while warming up
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Macho, thank you for leaving us feedback regarding your Stilosa Espresso Machine. We are sorry to hear your unit is leaking. We would love the opportunity to look into this matter for you. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard. Thank you.
Deflated by the People’s Republic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I was pretty excited to get my machine, but China does NOT disappoint. Reservoir leaked. Water EVERYWHERE. Is it Italian engineering, or Marxist principles at play here? I think it’s the latter. Wish America could manufacture something again. The Italians too. Once engineering powerhouses, our politicians are greased by China. And this is what we get - crappy products. Not blaming Best Buy - they’re stellar!
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, we are sorry to learn about your experience, and to hear your unit is leaking is disappointing. Customer satisfaction will always be our top priority, so we would appreciate the opportunity to speak with you personally to assist you with this matter. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
- Pros mentioned:Overall performance
Malfunction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My machine worked well for about a week (once a day use). After a week, the machine starting leaking. A few days later, piece of the plastic base started melting. Was hoping to love this based on all of the positive reviews but definitely not what I expected for the price.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
aweful qc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On my 2nd unit after the first one failed. works decent. however the porta-filter gets stuck in the handle every time. and i mean STUCK like its glued in and drives me beyond insane. definitely will buy a different brand next time. the build quality is horrible.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Pokeguy,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Don’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is 3 year machine… I have been getting issues where the machine keep brewing coffe even after I rotating the knob to the original position; not to mention that when you turn it on it takes a while for the machine to be ready for brewing. I am currently looking to buy a new machine since after 3 years this one stop working… I used to have an Imusa and worked better than this one. DON’T WASTE YOUR MONEY ON THIS MACHINE
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Horribly built/leaks huge quantities of water
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this model (an older version, but same model) for 7 years. Bought this one thinking it would be the same thing. It’s not. Horribly built. Started leaking water after two weeks. Very light weight plastic. Very flimsy. Best Buy wouldn’t return it. Delonghi makes you jump through hoops for a warranty claim. Don’t waste your money.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello RebeccaM,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Broken from factory
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unpacking unit I noticed that under the storage for the spare 1cup filter is broken with a large hole showing a white value
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .We are very sorry to learn of your disappointment with your Expresso Machine broken upon purchase. It is disappointing that you are having this experience and we would appreciate the opportunity to assist you with this matter. Please call us at 800-322-3848 M-F between 9am and 6pm and a coffee specialist will be happy to assist you.
Thank you